Find Luxury Hotels in Greendale, IN

"Where should I even begin… The hotel looks nothing like the pictures online—it’s very outdated. Right when you walk into the lobby, you can see cracks in the ceiling. The elevators feel unsafe, with shaky movement and broken buttons. That was just the start of our three-night stay. When we got to our room on the 11th floor, the noise was constant. The beds appeared to be made with clean sheets at first glance; however, upon closer inspection, we found a toenail in the bed, which was extremely concerning and unhygienic. We then opened the bathroom door where we were greeted by an unexpected “guest”—a roach (see picture). To make matters worse, when I grabbed the toilet paper, there was what appeared to be feces already on it. I immediately went to the front desk, showed them photos, and spoke with the manager. After contacting the regional manager, they offered $25 off per night and moved us to a different room. Room #2 was no better—actually worse. It was even louder, the toilet was wobbly, the shower had rust stains, lamps didn’t work, and the nightstand outlets were unusable. Overall, this stay was extremely disappointing. The photos online are very misleading and do not reflect the actual condition of the hotel. At checkout, I was only refunded $50. The front desk manager claimed the $25 discount was only for two nights, not all three. At that point, I didn’t feel like arguing further. Unfortunately, since I booked through a third party, I couldn’t get a full refund."

"This hotel was amazing! Spacious rooms, city view and location was perfect. "

"Nice classic hotel. Hallways and rooms a bit outdated"

"Clean room & friendly staff"

"Wonderful location with view of the rover and Cincinnati skyline. Very close to restaurants and entertainment in Covington. "

"The staff were very helpful and friendly at this hotel"

"Clean room and amazing burger at the restaurant:)"

"21C was the hotel to stay in Cincinnati, but not anymore. Our room was so stuffy and smelled like it had not been slept in for weeks. The hallways were humid and sticky. The artwork in the room appeared worn out. The shower/tub floor was very slippery. You could barely see out of the windows because the windows were so dirty. There was no refrigerator/bar refrigerator in the room. And a room service was not available after 10 pm Also, as we were getting ready to go to sleep, the fire alarm started chirping in our room. We called the front desk. They said they take care of it, but then they never did but the chirping stopped. The check-in and checkout process was very easy And then I was double charge for the room which I’m still trying to get corrected."

"Everything was great."