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"Had a quick stay in SLC. The property was amazing. Staff was friendly. We enjoyed the small cafe for an early breakfast and met the manager, Brent. We loved everything about our stay at the Grand America. We will definitely be back!"

"Clean room. Easy check in. Stayed in North wing. No issues at all and not a long walk. Would definitely stay there again. "

"Room was nice Could use move people to check you in. Waited over 15 minutes in line "

"House cleaning staff was very quick to respond to requests. Checkout was not great. It took me 10 minutes to find someone working the front desk.Then was told their system was down and they said they would email me my receipt and never did."

"Great"

"When arriving I like to be greeted by the valet. This time, the valet was full at 3pm, as that is check in time and the only apparent working valet present was only able to tell me "you cant park there". Not "may I take your car and bags and help your wife." I ordered a "romance package" while my wife was out. I was told it would be between 20 and 25 minutes. After 35 minutes and my wife arriving I just had to cancel the order. Whatever your opinions on tipping are, the fact is that there is a note in your room to tip your housekeeping staff over QR code. When leaving, the exit gate wasn't taking my key so I couldn't leave. I called the front desk told them my key wasn't working and I just checked out. They had me verify my room number, after a pause they had me also verify my last name. I get it. You don't want people stealing parking. But being locked in and not trusted me when I was just a guest adds to the horrible taste already in my mouth. Having been to Little and Grand America hotel about a 10 or 12 times total, this will be the last. The hotel has changed, or just didn't seem to care like it had in the past. And my old fond memories of Little America and Grand America have been jaded by my experience this time around."

"Great"

"Entire property is completely filthy and looks as if nothing has ever been even superficially wiped. Almost every single employee has a scowl on their face, no matter what. Usual “customer service” experience in 2026. Could smell marijuana in the hotel/elevators a few times. Highlight was taking some luggage to my car, in the expensive parking garage, with my 13 year-old daughter and walking into a cloud of freshly smoked marijuana while 3 middle aged men quickly walked away from where they were smoking weed-oh yeah, it costs $20/day to park in this parking garage - not reflected in the hotel cost. Enjoy. "

"Didn’t use the pool"