Great Basin Vacation Rentals

"Couple issues…. 1. steam shower did not work for two days called to get it fixed. Short female manager said we just probably didn’t know how to turn it on????? 2. Had a roach in our room on the nightstand killed it put it under glass. Manager changed our room said they were going to credit us partial because we had to change our room. Manager was very matter of fact of our concerns… no apologies, no sorry that happened very matter of fact “will change your room” The room we received was smaller than our original… And the Steam shower worked perfectly, just turn on the button, but we only got one morning of use. Reported back to Manager that the Steam was working in the new room…it wasn’t user error…. She says OK ??? I think if the manager would’ve been at least somewhat friendly and concerned of our issues, and not blamed us for the steam malfunctions we probably would’ve just have rated everything excellent…. Like they say you don’t remember what they said, you remember how they made you feel… And they didn’t make us feel very good and appreciated. Was a bummer we upgraded to steam room , didn’t get to use it… KF & MH "

"There is ample free parking. There have good pool hours but bring a life jacket for your kids if they need one. They do not have them available to rent or purchase. The rooms are dated and they didn’t do any housekeeping (I.e. replace towels, toiletries, take out garbage, etc.). They were very nice when we called down to request replacement towels and such. We booked a king room but we checked in late so all of these king rooms were unavailable and they booked us in a two queen room instead. Overall, we had a good stay and it was worth it for the price. "

"Ammenedies and ease of check in"

"Goood"

"Room was clean"

"Everything was good. We had a good time. No problems at all."

"The beds were very comfortable, the room was very large and perfect for two kids running around, the breakfast was plentiful and stocked well and the pool and hot tub were very nice. It was away from all the hustle and traffic of downtown but close enough we could be wherever we wanted in a short time. We will definitely use again!"

"Nice hotel near red line to take us to campus. Enjoyed the fireplace and pool. Also nice to be across from the Grand Hotel for fancy dining options. "

"Ski lifts and snowmobiling "