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Reviews of SpringHill Suites by Marriott Baton Rouge Gonzales

2.5 out of 5
SpringHill Suites by Marriott Baton Rouge Gonzales
2801 S Cabelas Pkwy, Gonzales, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 319 out of 470 reviews" "
Rating 8 - Good. 93 out of 470 reviews" "
Rating 6 - Okay. 32 out of 470 reviews" "
Rating 4 - Poor. 7 out of 470 reviews" "
Rating 2 - Terrible. 19 out of 470 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kesha, Whitesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

8/10 Good

Mathew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice motel, liked the room lay out, breakfast was good, friendly staff, clean, good location for shopping and restaurants. Two issues that I did have was the walls must be pretty thin. Could hear people in room next to me talking until 2am. I was on the second floor and when someone would flush the toilets above me you could hear the sound of rushing water go through the pipes and it was loud.
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024

8/10 Good

Floyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, convenient location.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessie

Stayed 1 night in Mar 2024

10/10 Excellent

Cullen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shelley

Liked: Staff & service
Very accomodating for our large group and moved us all to be on one floor
Stayed 2 nights in Jan 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Excellent customer service, great location and very comfortable!!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Asa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and excellent staff
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is was super friendly and professional
Stayed 1 night in Dec 2023

10/10 Excellent

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La friendliness
Staff was very friendly, went beyond usual helpfulness, hope they do that with every customer
Stayed 1 night in Nov 2023
Response from Hotel Staff on 2023/11/4
Thank You for your kind words. We appreciate the feedback and pride ourselves on going above and beyond. Thank you for sharing your experience.

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blonde female was working the desk when we checked in was amazing! We had travelled in from out of state to visit family and we were able to check in early- kudos to her! Breakfast area was well stocked and cleaned often. We were greeted as we came and went by housekeeping and the front desk staff. We asked for extra towels and they were brought up quick even when we offered to retrieve them and the man who dropped them off was very friendly! Downside - no lock on the bathroom door, we had to wedge a wash cloth under it. The room wasn’t super clean - we found change on the floor and the bathroom walls were dirty. Possibly a male manager didn’t seem to care to interact with us. We had a lighting issue that we ended up figuring out on our own, but he was very dismissive and rude when we asked for assistance. Mind you it takes alot for us to speak up and ask for anything. Overall our stay was good.
Stayed 3 nights in Oct 2023
Response from Hotel Staff on 2023/10/17
Hello- We appreciate your feedback and the positive comments about the young lady and the gentleman that brought you towels. I do apologize for the bathroom door lock and the cleanliness issues you reported. It is our goal to exceed in all guest expectations each and every time. Finally, I personally apologize for coming off rude or dismissive when you brought these items to my attention. That was not my intention at all. I am truly sorry for making you all feel that way.

2/10 Terrible

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Staff on 2023/10/17
Thank You for your feedback.

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hotel Staff on 2023/10/15
Thank You for your feedback

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/10/15
Thank You for that great rating!

10/10 Excellent

TYCARA

Stayed 2 nights in Sep 2023
Response from Hotel Staff on 2023/10/24
Thank You for the great score!

8/10 Good

Azetha

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and smells fresh. Very assembled to the restaurants and outlet mall.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/9/26
Thank you for sharing your experience. We appreciate the feedback

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/9/16
Thank you for that wonderful score!

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/10/29
Thank you for that awesome score

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, excellent service
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/9/16
Thank you for your feedback!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was great except pool not functioning.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/9/8
Thank you for the great score. We hope to have our pool equipment repaired soon and back up and running for all to enjoy.

2/10 Terrible

Kara

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I could hear toilets flushing and other people taking showers in the next room. The drain in the shower made noise all night . There was food left in the fridge from the last guest . Over all not a good stay
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/9/4
Hello- Thank you for your detailed feedback. We apologize you were not able to relax due to the nearby guests and the food in the fridge. I have shared your comments with my team to ensure it is an isolated incident.

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in clerk was very friendly and sweet.
Stayed 1 night in Aug 2023
Response from Hotel Staff on 2023/8/29
thank you very much for your feedback.

10/10 Excellent

Sophia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check-in and check-out. Very close to many restaurants and stores. The walls are quiet thin and could hear a lot of outside noise. Overall, it was good.
Stayed 1 night in Aug 2023
Response from Hotel Staff on 2023/8/29
thank you for your feedback

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Over all, it was nice spending the night here.
Stayed 2 nights in Aug 2023
Response from Hotel Staff on 2023/8/18
Thank you for sharing your experience

2/10 Terrible

Diane G.

Traveled with family
Liked: Staff & service
Disliked: Amenities
Trundle had dirty sheets and food on. It was just shoved in shower door did not close not enough towels. She’s not the best room.
Stayed 1 night in Aug 2023
Response from Hotel Staff on 2023/8/10
I am very sorry to learn of the condition of your room. I have shared your comments with our housekeeping team to address.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice! Loved it
Stayed 2 nights in Jul 2023
Response from Hotel Staff on 2023/7/31
Thank you for that great rating!

8/10 Good

Alicia

Stayed 3 nights in Jul 2023
Response from Hotel Staff on 2023/8/18
Thank you for sharing your experience

8/10 Good

Karlene

Stayed 2 nights in Jun 2023
Response from Hotel Staff on 2023/7/12
Thank You for your feedback.

10/10 Excellent

Jason

Stayed 2 nights in Jul 2023
Response from Hotel Staff on 2023/7/30
Thank You for that great rating

10/10 Excellent

Chanelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Hotel Staff on 2023/6/22
Thank you for our wonderful score!

10/10 Excellent

SHERRIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Staff on 2023/6/21
Thank you for your great score for our property

10/10 Excellent

Travis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice property, especially for the price! The staff is friendly and helpful. The pool is quiet and nice. The rooms are phenomenal.
Stayed 1 night in May 2023
Response from Hotel Staff on 2023/6/7
Thank You for the feedback. We appreciate seeing that you enjoyed your visit

10/10 Excellent

Kimberly

Stayed 1 night in Jun 2023
Response from Hotel Staff on 2023/6/9
Thank you for our wonderful score. We appreciate the feedback!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
Just ok
A few yeas ago wasn't a bad place to stay. Now its just average in every way and king bed is not comfortable at all .
Stayed 1 night in Jun 2023
Response from Hotel Staff on 2023/6/6
Our property just completed a full renovation this March to include new paint, carpet, furniture and other upgraded amenities, I am sorry to hear our changes did not meet your expectations. I have shared your experience with our team to better understand what we need to do to make any additional improvements

10/10 Excellent

Phil

Stayed 1 night in May 2023
Response from Hotel Staff on 2023/5/23
Thank you for that wonderful score! We appreciate the time you took to share your experience.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean and the staff was friendly and nice. I will definitely stay again.
Stayed 1 night in Apr 2023
Response from Hotel Staff on 2023/5/15
thank you for your kind words we appreicate the feedback

10/10 Excellent

Mariza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Staff on 2023/5/15
Thank You for that great score

6/10 Okay

Ronald

Liked: Staff & service
The air conditioner was loud and not efficient. The breakfast was very ordinary
Stayed 2 nights in Apr 2023
Response from Hotel Staff on 2023/5/2
Thank you for your feedback. We apologize for the AC being disruptive and making for an uncomfortable experience.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a business stay, great service, clean, good location and very nice people. This was a return trip so it shows it is worth the choice. Keep up the good work and I will be back again.
Stayed 2 nights in Apr 2023
Response from Hotel Staff on 2023/5/2
Thank you for your kind words. We appreciate your feedback and look forward to your return visit.

10/10 Excellent

Jeanalyn Marie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms need to be thoroughly cleaned, they felt a little dirty, grungy
Stayed 3 nights in Apr 2023
Response from Hotel Staff on 2023/4/24
Thank you for sharing your experience. We apologize you found your room less than clean. I have shared your experience with our cleaning staff for them to correct that with the staff

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel Staff on 2023/4/24
Thank You for that great score. We appreciate your feedback

10/10 Excellent

robert j

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAF WAS VERY FRIENDLY AND HELPFUL. AND ROOM WAS VERY CLEAN.
Stayed 1 night in Apr 2023
Response from Hotel Staff on 2023/4/24
Thank you for sharing your experience