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Reviews of QT Gold Coast

5 out of 5
QT Gold Coast
Cnr Gold Coast Highway And Staghorn Ave, 7 Staghorn Avenue, Surfers Paradise, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 516 out of 1003 reviews" "
Rating 8 - Good. 282 out of 1003 reviews" "
Rating 6 - Okay. 121 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
lovely stay
Stayed 1 night in Apr 2024
Response from Rory - Guest Relations Manager on 2024/4/30
Good morning Rebecca, Love to read it. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high.See you again soon? Many thanks,

10/10 Excellent

Ilya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with spacious rooms and nice (if a little small) heated pool and jacuzzi.
Stayed 3 nights in Apr 2024
Response from Rory - Guest Relations Manager on 2024/4/23
Good morning Ilya, Loved QTGC? We have to admit we love it around here too. Thanks for stopping by and enjoying the experience. See you again another time soon. Cheers.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Z
Stayed 1 night in Apr 2024
Response from Rory - Guest Relations Manager on 2024/4/23
Hi there Stephen, Thanks for stopping by and leaving an excellent rating. I trust all went well! Looking forward to the next visit. Thank you.

4/10 Poor

SIYU, Sydney

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
House keeping staff knock my door at 8:30am even I have my “Inside” note on the door on two days. More training is required
Stayed 4 nights in Apr 2024
Response from Rory - Guest Relations Manager on 2024/4/17
Hi there SIYU, Please accept my apologies for this grievance with your experience. I will make sure this is passed through accordingly to our Housekeeping management for review. Kindest regards.

10/10 Excellent

Mellissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rory - Guest Relations Manager on 2024/4/5
Hey Mellissa,WOW! Thank you for sharing your great recent experience with us. We hope to welcome you back in the near future.Best wishes,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Stunning views of the ocean.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 2024/4/1
Good afternoon Robert, Glad you enjoyed the prime real-estate here at QTGC. Looking forward to welcoming you back in future. Best regards.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely however.. water was not free in room, hotel fridge was crammed with for purchase items and lobby bikes were not free but for rental only. When you book a hotel you look at all amenities and in this case there were several discrepancies. Time for a hotel review Expedia.
Stayed 4 nights in Feb 2024
Response from Rory - Guest Relations Manager on 2024/3/9
Good morning Richard, Thank you for writing to us and providing some constructive feedback. I'll make sure all this is passed through accordingly to our team. Many thanks again.

10/10 Excellent

Chady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, beds were comfy, breakfast was great
Stayed 4 nights in Mar 2024
Response from Rory - Guest Relations Manager on 2024/3/9
Hi there Chady, Ticked all the boxes! Thank you for writing to us and glad you had a lovely experience. See you again sometime soon? Warm regards.

10/10 Excellent

Sherene

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 2024/3/9
Hi there Sherene, Many thanks for your excellent review. I trust everything was enjoyable and relaxing. Kindest regards.

6/10 Okay

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately due to circumstances outside the hotels control we couldn’t use the pool which was disappointing but every else was good
Stayed 1 night in Mar 2024
Response from Rory - Guest Relations Manager on 2024/3/6
Hi there Amanda, Many thanks for leaving your review and glad for the most part you had a nice time. Please accept my apologies for that particular afternoon, I hope that we can welcome you back in future once again. Many thanks.

10/10 Excellent

Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super cute property, great pool and pool bar, great coffee bar in the lobby
Stayed 2 nights in Feb 2024
Response from Rory - Guest Relations Manager on 2024/2/29
Hi there Dallas, Glad you enjoyed it! I hope we can welcome you back another time soon. All the best.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QT is exceptional as always. Clean, fresh, modern and relaxing
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 2024/2/29
Hi there Amy, Great news! Thanks for your review and I'm sure we'll see you again soon. Best regards.

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, friendly staff, delicious buffet, expect a line at check-in time.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 2024/2/13
Hi there Bianca, Many thanks for your kind words - we're so glad you enjoyed your time with us. Until the next adventure, see you soon.

6/10 Okay

David

Stayed 3 nights in Jan 2024
Response from Rory-Guest Relations Manager on 2024/3/21
Hi David, thank you for your rating! We hope to see you again soon. Warmest regards,

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at QT Gold Coast. Beds and pillows are super comfy, rooms are always impeccably clean. Staff are great and always helpful.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 2024/2/13
Hi there Suzanne, Receiving this sort of feedback is amazing. We are so glad you enjoyed your experience and found it comfortable and relaxing. See you on the next visit.

10/10 Excellent

Leela

Stayed 2 nights in Jan 2024
Response from Rory-Guest Relations Manager on 2024/3/21
Hi there Leela, Many thanks! We are glad to hear you had a great experience. Cheers from the QTGC team.

10/10 Excellent

Han

Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/2/13
Good evening Han, Many thanks for your 10/10 rating. Love to see it! I hope it was the most amazing stay and we'll be looking forward to the next stay. Warm regards.

10/10 Excellent

Kathryn, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 2024/2/1
Hi Kathryn, Many thanks, we appreciate the awesome 5/5! See you on the flip-side.

10/10 Excellent

Franca

Liked: Cleanliness, staff & service, property conditions & facilities
Loved QT. The staff were friendly and helpful. Rooms were cleaned every day by lovely ladies who were friendly and always had a smile for you. The shampoo and soaps were great, been trying to find where i can buy these in Adelaide. if there was a 10 out of 10 i would give them a 10 - hope you see you again next year
Stayed 6 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/2/1
Good evening Franca, Amazing! Glad you had the most wonderful experience with us. Shoutout to the team for providing warmth and smiles. BTW, those products would be from our friends at Kevin Murphy. All the best and see you next year.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mixed Experience at the Hotel
I recently stayed at this hotel, and while the interior was beautifully designed and parking was hassle-free, there were a few aspects that left me with mixed feelings. The room was clean and comfortable, but the additional charge for coffee, on top of the already paid breakfast, felt unnecessary. It's disheartening when basic amenities come with an extra cost. Moreover, my attempt to enjoy the pool was hindered by the early reservation system for cabanas. By 9 o'clock in the morning, all cabanas were fully booked, leaving no chairs available. The cabanas can be booked for $70 a day there are only around ten which leaves around 20 free loungers which were all taken just after breakfast, so relaxing around the pool was not an option. In summary, while the hotel has its merits, the extra fees and the limited poolside experience left me with a less-than-ideal impression.
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/30
Greetings Angela,Thank you for sharing your thoughts on your recent stay. We're pleased to hear you enjoyed our beautifully designed interiors and hassle-free parking. We're sorry to learn about your concerns regarding the additional charges for coffee and the challenges with poolside reservations. Your feedback is valuable, and we'll use it to enhance our services. We appreciate your honesty and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Simone

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great pool/ outdoor area with poolside bar. Good vibe and pleasant staff.
Stayed 5 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/30
Hi Simone, Thank you for taking the time to leave us this review. We are glad to hear you enjoyed our hotel and the pool area and we hope you found everything your were looking for. We look forward to your next visit here again soon.

10/10 Excellent

Mari

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/25
Good evening Mari, Amazing. Many thanks for your excellent review for us. See you another time in future I'm sure. Kind regards.

10/10 Excellent

Ana

Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/25
Good evening Ana, I trust it was the most amazing stay, thanks for your awesome review. Many thanks.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay but they need to improve on the sound proofing. Able to hear all the street noises
Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/25
Hi there Stephen, Thanks for your feedback and I'm glad to learn for the most part it was an enjoyable experience. Kindest regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QT The best
The staff , the location, everything about the place and staff is amazing
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/25
Good evening Michael, Shout-out to team QTGC. Delighted to read all about it. Glad you had a nice stay with us. Many thanks.

10/10 Excellent

Lander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/25
Hi there Lander, Many thanks my friend! Glad you had an exemplary stay with us. Best regards.

10/10 Excellent

Adamo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/25
Hi there Adamo, Great news! Delighted you had a wonderful time.Many thanks.

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Hi there Maria, This is great! I trust you had a wonderful experience here at QTGC. See you soon I'm sure.

10/10 Excellent

Adrienne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! They upgraded our room upon arrival and even offered two welcome drinks. Food and drinks were great. Very clean and in a great area
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Good evening Adrienne, Looking after you is what we do best! Glad the team were able to turn up the service for you. Thanks for your review. Kindest regards.

10/10 Excellent

Sharon

Traveled with family
Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Good evening Sharon, Excellent news! I trust it was an enjoyable and fun-filled experience with us here at QTGC. Warm regards.

6/10 Okay

Oudai

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Hi there Oudai, Thanks for leaving us a rating. I hope you had a nice time, please reach out direct if there was anything you wanted to discuss further. Many thanks again.

10/10 Excellent

Liam

Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/2/13
Hi there Liam, Many thanks for your excellent rating. I hope it was a great experience with us. Best regards.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, the staff were all amazing. I injured myself and the staff couldn’t be more accommodating in trying to help.
Stayed 7 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Good evening Daniel, I'm delighted to learn that the team were able to assist happily during your time here. I trust you're on the mend now. See you again sometime soon I hope. Best regards.

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Awesome pool, gym and distance from beach. Excellent access to tram and surfers main street shopping. Easy drive in and parking arrngements. Loved the staff and the QSpa was a hit with my wife. Definately would stay again.
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Good evening Michael, Ticked a few boxes, I love this. Can't wait to welcome you back another time in future. Cheers. Warmest regards.

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rory - Guest Relations Manager on 2024/1/17
Hi there Mark, Thank you for leaving us a great rating. I hope you had a nice holiday with us. All the best.

10/10 Excellent

Jason-Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay. Wonderful amenities, staff are professional and are always efficient. Will stay again.
Stayed 6 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Good evening Jason-Paul, The most amazing feedback for us. Glad you enjoyed the QTGC experience. See you on the next visit. Many thanks.

4/10 Poor

Ani

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place itself is quirky and the decor is fun but overall not great. Little things like the cutlery not being washed from the last person and toilet paper roll not being replaced either to more substantial issues like a worker walking into my hotel room without knocking to the staff members not giving any information about the hotel when checking in and who weren’t helpful with the majority of our queries. The place is generally unorganised and the service is definitely not the best.
Stayed 5 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Hi there Ani, I'm sorry to read about your experience. Sounds like we fell short on this occasion. I'll make sure all this is passed through accordingly. Please reach out direct if you wish to return and we'll do our best to right these wrongs. Many thanks.

8/10 Good

Craig

Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 2024/1/17
Hi there Craig, Many thanks for your rating. I trust you had a nice time with us. Best regards.

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Good evening Dena, Many thanks for your excellent review. We appreciate you. Please come back again another time. All the best.

10/10 Excellent

Betsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rory - Guest Relations Manager on 2024/2/13
Good evening Betsy, 5/5! Wow! I trust you had an enjoyable and memorable stay with us.Looking forward to the next adventure...

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older building that has been redone in a lovely way. The vibe and decor is modern and funky. Felt on par with W Hotels.
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 2024/1/17
Hi there Andrew, That's certainly a compliment I can get behind. Many thanks for taking the time to leave a wonderful review. Glad you enjoyed it!Cheers.

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream bed and pillows
The 17th floor definitely has no proper views for the fire works disappointing considering the cost for a night on the special occasion
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 2024/1/7
Hi there Ryan, Glad you had a comfortable stay, many thanks for your review. Please check with the hotel prior to visiting if you had any questions relating to local events and the hotel. Many thanks again for your time.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never dissapointed
Stayed here a few times, love QT, staff are amazing, rooms nice and spacious, modern and clean. Will keep coming back
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 2024/2/1
Hi there Vera, Many thanks for your kind review and I'm glad you enjoyed QTGC once again. See you on the next adventure...Cheers.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Rory - Guest Relations Manager on 2024/1/6
Greetings anonymous guest, Thank you for taking the time to leave us this review. We are trust you enjoyed your time here and hope you found everything you were looking for. We hope to see you back again soon.

2/10 Terrible

Stella

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I dont understand how this is a five star hotel. Stayed for three nights. No sound proof in all rooms. The window itself is too thin I couldnt sleep. Also, there was no hair dryer in the room. Requested it three times and it took for them more than three hours to get it. Housekeeping was not doing the job either. I would never recommend this place.
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 2024/1/1
Good morning Stella,I'm disappointed to read about your experience. I'll make sure this feedback is passed through appropriately to the housekeeping management. Many thanks.

2/10 Terrible

Stella

Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 2024/1/1
HI there Stella, Many thanks for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 5 star resort
Staff were really friendly, huge rooms - a really solid 5 star resort.
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 2023/12/29
Hi there James,This is great news! Many thanks for providing your feedback for us. Please visit us again soon? All the best.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 2023/12/29
Hi there Tania, Many thanks for your excellent rating. I hope you enjoyed the QTGC experience. See you on the next visit.

10/10 Excellent

Faisal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family and kids
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on 2023/12/29
Hi there Faisal, Love to read it. Glad you and the kids had a lovely time onboard with us. Hope that we may be able to welcome you again in future. Warmest regards.

10/10 Excellent

anne-louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. We didn’t want to leave
Stayed 8 nights in Dec 2023
Response from Rory - Guest Relations Manager on 2023/12/29
Hi there Anne-Louise, Thanks for your excellent write-up. Does that not just say it all? I hope we can welcome you back again sometime soon. All the best.