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Reviews of Fig Tree Hill Resort

2.5 out of 5
Fig Tree Hill Resort
Off Jalan Kenari, Taman Desaria, Sungai Ara, George Town, Penang

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Zachariah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ride up and down the hill from the main road was a challenge and an obstacle. We loved the jungle-like setting but the ride up and down the single lane toad forced us to cut our stay shorter.

2/10 Terrible

TANG

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, accurate pictures, great getaway
Amazing magic in Penang Hills! Loved this place and its environment! Stayed in Jasmine villa, which as a bonus surprise actually does include a karaoke set like the other villas — once we exhausted the 100 English songs available, we just looked up our own songs using WiFi. :) Free pick up/ drop off by hotel from airport is only 2pm and 4pm, getting this information from management was a bit more difficult than it needed to be so here it is. Otherwise, airport is 40rm, Georgetown 80rm, Batu Ferringhi 100rm or more. Ask the driver if you need to get to an actual supermarket for food items beforehand (or do this shopping before your pick up), or your only option will be hawker takeaway and a minimart nearby. The hill road to the resort is doable by regular car but very bumpy and hard to navigate, so like others I advise using the resort shuttle contacts, don’t assume a Grab will take you in. Beautiful walks nearby, we did the farm loop through to the river bank and back, and a little bit up to the Thai temple which according to maps.me would continue to the “Heaven Hill viewpoint” (1 hr 10mins one direction). It feels really gorgeous to be right in the middle of such greenery. The pool was a welcome respite from the heat, resort grounds are beautifully landscaped. Staff were attentive and friendly, thumbs up! Resort includes oddities like a resident peacock and birds as part of their attractions — hopefully the unique design, ambience, and nature itself is enough for you!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

8/10 Good

Azwar

Pleasant retreat place. Had a wonderfull time with friend. Setback -Limited to 6 adult per villa which can accomodate more..for the price.
Stayed 1 night in Aug 2018
Response from Fig Tree Hill on 2018/9/12
Dear Azwar , Warmest greeting from Fig Tree Hill. Thank you for your great comment . Surely we will past on the message to our team and looking forward to serve you better. Thank you .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience to get close with Nature
Fantastic experience of staying in the durian hill. Good experience for the kid to get close with nature. Small water fall in front of the resort is great playground for the kids. But accessibly to the resort via the jungle trail will be quite challenging especially at night
Stayed 1 night in May 2018

10/10 Excellent

Eric K.

Lovely place out in the forest.
Loved it. Very unusual. Warm and friendly staff, and imaginative furnishing in a funky mix of Asia antiques
Stayed 3 nights in May 2018

8/10 Good

AJ, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious homestay & surrounded by natural scenery
We stayed for 1 night for friends gathering. A spacious space for big group of friends. The surrounding is quiet & fresh.. A good place for relaxing.
Stayed 1 night in Apr 2018
Response from Yong on 2018/4/25
Thank you for your review. We are glad that you enjoyed your stay at the resort. We hope to see you soon in the near future.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Once in Lifetime Stay
Once in a lifetime experience, away from the downtown, surrounded by nature. No reception, not many local drivers and travel agents have been to this place and do not know much of. Small road up to the hill is quite bobbly and not many locals know, so a small challenge for tavel operators and drivers to find. Big transports larger than 10 people seaters do not fit on those roads, so transports for big groups must be planned well beforehand. Manager and Ms. Yong have been extremely helpful with every little thing, together with their hard working and strong staff members. The place is super different and special. Breakfasts are nice. The luggage assignment to rooms are not to professionally managed and swimming pool is quite slippery of which 2 of our guests injured themselves badly and had to go to hospital after arriving in Hong Kong. All villas and rooms are different. Some outstanding, some a bit worne out and old. Remotes were not working properly at times and towels aren't divided into the rooms of villas that were on different floors. Little inconvenient and not so informative on each room's stay. Communication hardly possible with the workers there.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drive carefully only can reach hotel
Hope can extend more road for us cause really different go up to the hill but all enverement is very good for the trip...
Stayed 2 nights in Jun 2017

8/10 Good

Kim, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful wooden villas - natures hideaway gem
Very friendly and helpful staff, delicious breakfasts and relaxing Resort set amongst the Penang tropical forrests. Great for a break from the hustle bustle of the city.

8/10 Good

JINGLING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shesterson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pit, KL

Liked: Cleanliness, staff & service, room comfort
A gem on our doorstep...
The place was breathtaking and coupled with the rustic beauty of its wooden villa, this place is my dream holiday. The excellent service provided by our Bangladeshi caretaker Saddam and his fellow friends made our stay so pleasant. You can shoot pic of the scenic beauty and charm whole day. We had a fun time at the BBQ pit with food v brought as our villa was facing the pool. We came back with nostalgic memories and many nice pic to share.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Resort
Die schwierige Anfahrt (unbefestiger Waldweg) hat sich gelohn. Wir haben das Resort die ganze Zeit über nicht verlassen und das Ambiente genossen. Wir waren die einzigen Gäste und wurden perfekt umsorgt. Das Frühstück wurde uns in die Lodge geliefert. Das Frühstück war reichlich und gut. Sogar frisches Obst wurde geschnitten gereicht. Wir haben uns gefühlt wie eine Lordschaft im alten England. Perfekt.
Stayed 2 nights in Aug 2018
Response from Fig Tree Hill on 2018/9/12
Dear Anonymous , Warmest greeting from Fig Tree Hill Villas, Thank you for your great comment . Certainly there are space of improvement here . Looking forward on this year end that we have extended our full size kitchen , yoga class , mini store to shop , check in lobby space and more . We will past on your valuable message to our ground team and management . We are looking forward to welcome you home at Fig Tree Hill again . Thank you . Best regards Tony

10/10 Excellent

raimu, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
人里離れた別世界
車で細い山道を進んで行くと、こんなところに！と驚くような建物群が現れる。 到着すると、ホテルのスタッフが荷物を持ち階段を登って、宿泊するVillaへと案内してくれる。口数は少ないが、温かみを感じる対応。 建物は広く、まさに別荘のよう。近くに流れる川のせせらぎが心地よい。テラスで景色をみながら持参した食材で簡単な夕飯。キッチンもついているので、自炊にも困らない。 1つだけ残念だったことは、出発の朝、タクシーの到着が遅れたこと。山の中なので、タクシーがこなければ身動きがとれず。早朝のフライトだったので、ちょっとドキドキした。時間に余裕を持った計画にすることをおすすめする。
Stayed 1 night in Aug 2017
Response from Fig Tree Hill on 2018/9/12
Dear Guest , Warmest greeting from Fig Tree Hill , Thank you for your great comment . Surely we will share off with out ground team . Your comment are valuable to us. We are looking forward to welcome you back and see our improvement to serve you better . Thank you . Best regards . Fig Tree Hill

6/10 Okay

Tao

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Mouna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retraite
6 nuits au cœur de la jungle luxuriante pour une retraite loin du tumulte de la ville. 6 villas une grande piscine personnel au petit soin. Gare aux insectes mais ca fait partie de l'expérience . Wifi très faible
Stayed 6 nights in Jul 2017

10/10 Excellent

Ousama, Syria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
أجمل فندق في ماليزيا من كل النواحي
اجمل فندق في ماليزيا ، أفضل خدمة من طاقم العمل و السوبر فرايزر ، اجمل مناظر طبيعية زرتها في ماليزيا ، منزل اكثر من رائع كله مثل لوحة فنية مرسومة بأدق التفاصيل ، لن تزور مثله أبدا يمثل جمالكاليزيا في مكان واحد ، واسع جدا الفلل ، سوف أعيد الزيارة له قريباً

10/10 Excellent

飝, 中国

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店除了位置不太好其他都是超级棒。这里就是度假的，想游玩的不推荐。是一间让你绝对还想来的地方
环境好，客房干净。因为在山上，小虫子什么肯定免不了，但是服务员会及时来清理。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort