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JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall

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Photo gallery for JEN Penang Georgetown by Shangri-La

Enjoy a casual dining experience with a central island counter and comfortable seating.
Experience a bright and airy lobby with large windows, comfortable seating, and a classic checkered floor.
Relax in a stylish room with two beds, a desk for work, and a city view.
Relax by the pool surrounded by lounge chairs, umbrellas, and lush greenery.
Relax in a serene outdoor space with a lush lawn, lounge chairs, and a small table.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
The current price is NT$2,250
NT$2,746 total
includes taxes & fees
Aug 25 - Aug 26

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Suite, 1 King Bed

Relax in a stylish room with a large bed, round table, and city views.

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Pillow menu
Sofa bed - single
  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (Club)

Relax in a stylish room with two beds, a desk for work, and a city view.

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Down duvet
Blackout drapes/curtains
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Club)

Enjoy a city view from the large window, with a comfortable bed and stylish seating area.

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Sofa bed - single
Blackout drapes/curtains
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Enjoy a city view from the large window, with a comfortable bed and stylish seating area.

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(34 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Down duvet
Blackout drapes/curtains
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Enjoy a city view from the large window, with a comfortable bed and stylish seating area.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Down duvet
Blackout drapes/curtains
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Relax in a spacious room with a large bed, nightstand, and comfortable seating area.

Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Enjoy a city view from the large window, with a comfortable bed and stylish seating area.

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Down duvet
Blackout drapes/curtains
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Enjoy a city view from the large window, with a comfortable bed and stylish seating area.

Family Room, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Sofa bed - single
Blackout drapes/curtains
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed
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About the neighborhood

Map
Magazine Road, George Town, Penang, 10300

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.0 km
  • KOMTAR - 3 min walk - 0.3 km
  • Penang Times Square - 7 min walk - 0.6 km
  • Swettenham Pier Cruise Terminal - 2 min drive - 2.0 km
  • Gurney Drive - 3 min drive - 3.1 km

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Châteraisé - ‬1 min walk
  • ‪Sin Nam Hong Cafe - ‬2 min walk
  • ‪A&W - ‬1 min walk
  • ‪KFC - ‬2 min walk
  • ‪Matcho Cafe - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly hotel near 1st Avenue Mall
Located close to KOMTAR and Prangin Mall, JEN Penang Georgetown by Shangri-La provides a garden, a hair salon, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site local and international cuisine restaurant, Cafe Jen, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, continental breakfast (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and multilingual staff
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 443 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch LED TVs with premium channels
  • Daily housekeeping, desks, and phones

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

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  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 188 reviews
The price is NT$1,956
NT$2,392 total
includes taxes & fees
Aug 25 - Aug 26
The Granite Luxury Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of 2025/8/10, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 2025/8/25 start from NT$2,250, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Penang Georgetown by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Penang Georgetown by Shangri-La?

Self parking is free at this property.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at JEN Penang Georgetown by Shangri-La?

Check-out is at noon.

Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies.

Where is JEN Penang Georgetown by Shangri-La located?

This family-friendly George Town hotel is located in a shopping district, steps from 1st Avenue Mall, KOMTAR, and Prangin Mall.

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JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1001 reviews
Rating 8 - Good. 356 out of 1001 reviews
Rating 6 - Okay. 69 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location, great breakfast
Stayed 3 nights in Jun 2025

10/10 Excellent

Zi Qi

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay, good as it it centralised
Stayed 2 nights in Jul 2025

10/10 Excellent

Emileisy

Liked: Cleanliness, amenities, property conditions & facilities
Nice location, clean, friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

KA KIT NELSON

Liked: Property conditions & facilities
clean, comfortable, friendly staff, convenient location
Stayed 3 nights in Jun 2025

10/10 Excellent

Kan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, special thanks to the house keepers always tidy my bed . Guest service is excellent , location is good and close to mall and eatery .
Stayed 3 nights in May 2025

8/10 Good

Wen Cheng Jane

Liked: Cleanliness, amenities, property conditions & facilities
Really convinent location. Easy check in and out. Rooms are clean just the pillows are too soft.
Stayed 3 nights in Jun 2025

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was good as it was somewhat close to the places we wanted to visit/see.
Stayed 3 nights in Feb 2025

8/10 Good

Pei Ling

Liked: Cleanliness, amenities, property conditions & facilities
Good service of the hotel staffs, they took note of my request to ask for standing shower for my eldery mum and also assist to change our room from a twin bed to a king sized bed during check-in.
Stayed 2 nights in Jun 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities
Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.
Stayed 3 nights in Jun 2025

8/10 Good

Kai Yin

Liked: Staff & service, property conditions & facilities
Good location next to the old Penang town and very convenient on shopping
Stayed 3 nights in Mar 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Good hotel. Pool and exercise room ok but not great
Stayed 1 night in Apr 2025

8/10 Good

HEI MAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is extremely convenient, walkable distance to George Town tourist trails and night market. Surrounded by a few shopping malls, and bus station is just downstairs. However, quite a lot homeless around after 9pm at night.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 8 nights in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location because it’s close everything
Stayed 3 nights in Feb 2025

8/10 Good

Santoso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights 4 days relax visit in Penang, quite a relaxing, safe and great food place …. Prices are reasonable…
Stayed 3 nights in Mar 2025

10/10 Excellent

Kay Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room is quite spacious and clean. Hotel staffs are friendly and helpful. Like the location of the hotel, walkable distance to some malls and eatery. Will definitely stay again when coming to Penang.
Stayed 3 nights in Feb 2025

10/10 Excellent

Sim Hee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious excellent staff n service n good location
Stayed 3 nights in Nov 2024

10/10 Excellent

Ming Pei

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, still convenient although no longer directly linked to the mall. You need to cross a slightly busy junction to get to first avenue mall. Near all the yummy food location, easily walkable - all within 5-10 minutes walk. Live band at the bar every Friday, Saturday and Sunday. Will stay again next time
Stayed 3 nights in Apr 2025

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Hotel staff were great especially the concierge and restaurant staff. Helpful and very knowledgeable. Staff spoke English very well my Malay is terrible. Room large and well appointed. Pool nice. I would stay here again. Close to the things I needed.
Stayed 3 nights in Mar 2025

10/10 Excellent

Hung Peng

Liked: Cleanliness, amenities
It's every central and walkable to most of the tourist attraction.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit to Penang. Hotel Jen location was great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I am a regular at Jen Penang

Enjoyed the convenience of the central location.
Stayed 4 nights in Feb 2025

8/10 Good

KAH NAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded us. Thanks
Stayed 2 nights in May 2025

10/10 Excellent

Pak Keong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located around places of attractions
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at this hotel over Christmas. Room was spacious, staff service was excellent. Despite the breakfast room being very busy, the staff there always find time to chat with us and found us (party of 4) a nice table. A long walk to Armenian Street and the Esplanade. But with he heat, easier to catch a Grab as the fares are so low. Will recommend this hotel for a family holiday.
Stayed 5 nights in Dec 2024