All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I'm really glad we stayed only one night. The fire alarm went off multiple times during the night, and there isn't enough parking.
Jeremy
Stayed 1 night in May 2024
Response from General Manager on 2024/5/14
Dear Jeremy,We are truly sorry to hear about your experience. Your comfort and safety are our top priorities, and it's disheartening to learn that the fire alarm disrupted your stay. We apologize for any inconvenience caused by the parking situation as well. Your feedback is invaluable, and we will address these issues to ensure a better experience for our guests in the future. If you decide to give us another chance, we'll do our best to provide you with a more enjoyable stay.
Dear Edna,Our team is dedicated to providing comfort and convenience to our guests, and we're thrilled that you found our location ideal. We look forward to seeing you again at Best Western Plus Seawall Inn & Suites By The Beach!
Dear Stanley,Thank you for choosing Best Western Plus Seawall Inn & Suites By The Beach. Our team is delighted you enjoyed your stay with us. We take pride in providing a comfortable experience for our guests and appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit.
Dear Sherri,It was a pleasure hosting you at Best Western Plus Seawall Inn & Suites By The Beach! We're glad our safe, quiet accommodations and convenient location impressed you. The next time you're in the area, please come see us again.
Dear Millie,Thank you for your review, from all of us at Best Western Plus Seawall Inn & Suites By The Beach. It is wonderful to know you experienced our warm, friendly service, and we are glad to hear you found our location convenient during your trip. We would love to see you again.
Dear Brian, We at Best Western Plus Seawall Inn & Suites By The Beach appreciate your review and are so pleased to know you enjoyed your stay with us. We would love to welcome you back in the future.
The room was okay. The carpet felt humid and sticky. It was at walkable distance from the beach.
Rosa
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/6
Dear Rosa,Thank you for being our guest recently. We're pleased you had an enjoyable visit, and we appreciate you mentioning our fantastic location. Your feedback about our accommodations will be shared with our internal team to ensure our high standards are being met. It was a pleasure having you here, and we hope you return soon.
Decent place for the price. Nice smell. Fast check in.
PAULA
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Dear Paula,It was such a pleasure to welcome you to Best Western Plus Seawall Inn & Suites By The Beach! We are glad to hear that you were satisfied with your experience and found it to be reasonably priced. Thank you for your great review and perfect rating, and we hope you return soon!
10/10 Excellent
Kari
2024/4/27
Kari
Stayed 1 night in Jan 2024
6/10 Okay
Laura
Traveled with group
2024/4/25
The property and room was clean. All the staff were very friendly and helpful. The hotel, elevator and room had a horrible musty odor that you could not escape from. The rooms were noisy with you be able to hear everything from the hallway as well as the rooms and bathroom from next door.
Laura
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/26
Dear Laura,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our clean accommodations and wonderful staff; we are sorry you had a noise concern, as well as an issue with the elevator. For future visits, please know that our team is always ready to provide assistance and address any issues that may arise. That said, we will be sure to review your comments internally to ensure we always offer our best. We look forward to welcoming you back and impressing you further.
i like the cleanliness, the place is decent, they had good coffee and good breakfast. no bugs
elizabeth
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/26
Dear Elizabeth,Thank you for your review of Best Western Plus Seawall Inn & Suites By The Beach. We're happy to hear you enjoyed your stay, including our high standards of cleanliness and tasty breakfast and coffee. Come back and see us anytime!
Dear Gavin, Thank you for choosing to stay with us at Best Western Plus Seawall Inn & Suites By The Beach. We are pleased to hear you had a great experience. Come back soon!
4/10 Poor
wilfred
Traveled with family and small children
2024/4/20
Liked: Amenities
The room was not what we expectated
wilfred
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/21
Dear Wilfred,Thank you for taking the time to leave a review. We are sorry to hear your room was not up to your expectations, and invite you to reach out to us so we may learn what can do to make your next visit a five-star visit. Thank you again for sharing your concerns with us.
It appears as though your rating does not match the review provided. If you would not mind, could you please reflect our five-star service to correlate with the "great" feedback we received. It would be very much appreciated!
Dear Jennifer,Thank you for your feedback. We apologize if our current facilities did not meet your expectations. We are continually working on updating our property to enhance guest experiences. Your input is invaluable, and we hope to have the opportunity to impress you with our improvements on your next visit.
The hotel was very nice and is a great location. Great employees and breakfast. The room was fantastic!
Nathan
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/21
Dear Nathan,We're delighted you enjoyed your stay at Best Western Plus Seawall Inn & Suites By The Beach! It's great to know that our friendly staff, convenient location, and tasty breakfast helped make your visit memorable. If your travels bring you back to the area, please come see us again.
Dear Timothy,Thank you for highlighting your pleasant experience and recognizing our convenient location. Our team is thrilled to hear that you enjoyed your stay, and we look forward to welcoming you back to Best Western Plus Seawall Inn & Suites By The Beach for another enjoyable visit.
10/10 Excellent
Beverly
Traveled with partner
2024/4/16
Staff friendly and helpful
Beverly
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/17
Dear Beverly,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!
Dear Marcus,Thank you for taking the time to leave a review. Your feedback helps us improve the comfort of future guests, and we hope you'll visit us again soon.
Dear Christiane,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. Please come see us again the next time you're in the area.
The lady who checked me in was nice. She was a new hire and was struggling. Also the WiFi was down which affected me being able to work. If I had known it was down I probably would have chosen a different hotel.
Sherri
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/10
Dear Sherri, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the Wi-Fi during your stay. Your comments have been noted, and we will review our Wi-Fi system to ensure a smoother experience for our guests in the future. We value your input as it helps us improve, and we hope to have the opportunity to welcome you back for a better stay.
I thought that the room was clean and the bed was comfortable. I enjoyed the breakfast and it was close to everything that I wanted to see and do on my trip.
Sandra
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/8
Dear Sandra,Thank you for choosing Best Western Plus Seawall Inn & Suites By The Beach and for sharing such a great review. We are delighted that our clean, comfortable accommodations, delicious breakfast, and wonderful location were everything you needed for an enjoyable five-star experience.
4/10 Poor
Abhinav
2024/4/5
Liked: Staff & service
Disliked: Property conditions & facilities
Expensive
Abhinav
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/8
Dear Abhinav,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn you didn't feel we provided a good value for our services. We would like to read more about how you felt we could improve and look forward to connecting with you.
10/10 Excellent
Beverly
2024/4/5
Beverly
Stayed 1 night in Apr 2024
10/10 Excellent
Rebecca
2024/4/2
Easy check in.
Rebecca
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/4
Dear Rebecca,Thank you for taking the time to leave a review. We're happy top hear you had a five-star stay, and hope you'll visit us again soon!
Staff good to work with, very helpful. Beds are so so comfortable. Breakfast was good.
Erin
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/4
Dear Erin,It was a pleasure having you as our guest at Best Western Plus Seawall Inn & Suites By The Beach. We are glad you enjoyed our comfortable accommodations, delicious breakfast, and helpful service. Thank you for your review, and we want to invite you back anytime for another relaxing stay.
Dear Sherri,Thanks so much for your review of Best Western Plus Seawall Inn & Suites By The Beach! It's great to know our peaceful accommodations and comfy beds impressed you. It would be our pleasure to welcome you back anytime.
10/10 Excellent
Miguel
Traveled with family and small children, Traveled with family
The property itself was really nice for the price and location
Miguel
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/20
Dear Miguel, Thank you for taking the time to share your feedback! Providing an enjoyable experience is what we strive for and we are happy to hear that we were able to meet your expectations. We look forward to seeing you on your next visit!
6/10 Okay
Darlene
Traveled with partner
2024/3/11
Liked: Staff & service
Did not like the location. On their website it appeared that the hotel was on the beach when in reality the beach was across the road and not visible at all from the hotel.
Darlene
Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/13
Dear Darlene,Thank you for your feedback and for staying with us. We are disappointed your visit was not as expected, and we apologize for any inconvenience. It was an honor having you as our guest, and we hope you will consider a return visit the next time you are in Galveston.
6/10 Okay
Linda
Traveled with family
2024/3/10
Liked: Cleanliness
Just average or slightly poor. Sheets were clean and soft.
Linda
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/12
Dear Linda,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our sheets clean and soft, we're concerned to learn about your overall experience. Your satisfaction is important to us, and we'll strive to improve based on your comments. We hope to have the opportunity to exceed your expectations during your next visit.
Dear Don,Thank you for your perfect rating! We're delighted our free cruise parking was the highlight of your experience, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon!
The Staff went out of their way to make sure our family was well taken care of. Above and beyond. Highly recommended.
Raymond
Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/6
Dear Raymond,We're so happy to know that our amazing team members were the highlights of your visit and that you had a great time with us overall. Your recommendation means the world to us and we hope to see you again soon.
The front desk receptionist, Rene A, made our experience great. The coffee was great. We didn’t eat at the breakfast bar although it looked good and well stocked. It was too cold for the pool but it looked very attractive.
Doris
Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/6
Dear Doris,From our tasty coffee to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. We will be sure to pass your compliments along to Rene and we hope to see you again soon.
Really enjoyed our stay. When I first got in my room I thought it was small and he was but the other pros outweighed that The manger I believe (day clerk) was great.
Steve
Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/4
Dear Steve,Thank you for taking a moment to leave a review. It's wonderful to know you had an enjoyable experience! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!