Find hotels near Galeria Nacional, San Juan from NT$4,213

"The whole elevator scanning the key card situation was a disaster for us and most guests we encountered. We stayed for two nights and the second night our a/c stopped working. The staff didn’t care, nor did they try to fix it. The hot tub was not working during our stay The rooms are, otherwise, nicely appointed. The location cannot be beat. The breakfast is not too expensive and is very good. "

"Location Palacio Provincial is situated in the heart of Old San Juan, and the location truly deserves five stars for its central and vibrant setting. Overall Experience Despite the excellent location, my overall rating for Palacio Provincial is three stars. There were several issues that impacted my stay: Pool Towel Availability Over the course of three consecutive days, there were no towels available at the pool. I had to text the hotel staff to request towels not only for myself but also for several other guests who were in need. Room Security Concerns After the cleaning crew serviced our room, they left it propped open. Fortunately, nothing was missing, but this posed a security concern. Rooftop Bar Service The rooftop bar did not open as scheduled. On at least two occasions, the bartender disappeared for about 45 minutes at a time. If hotel management reviews the camera footage for Saturday and Sunday, it will show that several guests came, sat down, and after waiting 15 minutes, left because the bartender did not return. Also, the pool deck was being renovated/repaired, they should have shared this during the booking. "

"Good hotel which is centrally located. The staff was helpful and friendly. There was no hot water in the shower during our stay but other than that I enjoyed my stay and will be back. "

"This is a great property. Unique decor. Comfortable surroundings. Excellent location. We will def be back "

"The lobby and resort are very nice. My 3rd floor ocean view, was a peek at the ocean after mostly a dirty, garbage polluted roof. The room was very musty smelling and was startled by a couple of cockroaches. The balcony was dirty, and the shower has no divider, so the bathroom floods. The lighting was dim and yellow in the bathroom. They need to update this room. The property is nice, great beach, pools and places to lounge. Get a spot early though, they fill up fast. "

"Pool was "

"This hotel is centrally located. The staff was very helpful and friendly. I would stay there again."

"Online pictures appeared to have a lobby bar.. nope. Hot tub is not hot. Front desk staff made it"

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