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Reviews of Rakuyu

3.5 out of 5
Rakuyu
1182,ASAKAWA,FUJIKAWAAGUCHIKO-CHO, Fujikawaguchiko, Yamanashi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 368 out of 492 reviews" "
Rating 8 - Good. 101 out of 492 reviews" "
Rating 6 - Okay. 16 out of 492 reviews" "
Rating 4 - Poor. 5 out of 492 reviews" "
Rating 2 - Terrible. 2 out of 492 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are amazing - staff friendly - a couple of things which were odd - we could not pre book the shuttle as the phone on the web site is not a valid number - the club lounge is a dark room with no windows - a shame when across the corridor you have a massive living room/ hall with such an amazing view - no room service and could not take anything from the lounge to the room or sitting area with a view .
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Apr 2024

10/10 Excellent

Ashvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. We stayed in a Japanese style room, which was very spacious and nice. The onsen experience was unique and great. Included breakfast and tea time was handy, though vegetarian options are very limited
Stayed 1 night in Apr 2024

10/10 Excellent

Dave, S. Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Farrah

Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing ! Staff was extremely helpful with anything we needed and the hotel itself was so beautiful. We will be coming back !
Stayed 1 night in Mar 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake views from my hotel room were absolutely stunning! The hotel staff was friendly and the amenities were amazing! Can’t sing this place’s praise loud enough! Will definitely come back!

10/10 Excellent

BILGUUN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the hotel was very nice!!
Stayed 1 night in Mar 2024

10/10 Excellent

Vern, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, gorgeous view, well kept and very clean hotel. We will definitely book here again!
Stayed 1 night in Mar 2024

10/10 Excellent

Siu Ping

Stayed 3 nights in Nov 2023

2/10 Terrible

HONGYUAN

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
No any water bottle in a room No any food or restaurant in hotel. Staffs was not friendly.
Stayed 2 nights in Dec 2023

6/10 Okay

Martin

Stayed 1 night in Dec 2023

10/10 Excellent

Guan

Stayed 1 night in Dec 2023

10/10 Excellent

Guan

Stayed 1 night in Dec 2023

10/10 Excellent

POSUNG

Stayed 1 night in Dec 2023

8/10 Good

Rob

Liked: Cleanliness, property conditions & facilities
部屋の中でコヒーなし レストランは営業休業中 チェックは午後3時でしたが、部屋に連れて行かれるまで3時20分まで待たなければなりませんでした
Stayed 1 night in Dec 2023

10/10 Excellent

MASAFUMI

Stayed 1 night in Nov 2023

10/10 Excellent

Asad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and customer service.
Stayed 2 nights in Nov 2023

8/10 Good

KUO TUNG

Stayed 1 night in Nov 2023

10/10 Excellent

Kyra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love how confort the blanket is and the staff welcomes us in froint of the hotel in a cold weather without knowing when the guests will arrive. To those driving, there are two options to go this Ryokan: a super steep road (more than 60 degree steepness, next to a cheesecake shop and very unnoticeable entrance with a big signboard in Japanese character) and a very meandering road (which only allows one car to go through but both directions are allowed). I will recommend not to drive if u want to stay here. I came around mid Nov, and it is completely dark after 430pm. I recommend those not plan to drive to stay and order hotel dinner. The hotel is perfect with good price. The hotel lobby features ceiling to floor window with a full view of lake. Same goes to the room
Stayed 1 night in Nov 2023

10/10 Excellent

Segundo

Stayed 1 night in Nov 2023

10/10 Excellent

Mavis

Stayed 1 night in Nov 2023

10/10 Excellent

YanKit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities

8/10 Good

Chiu

Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very top notch for its star rating. Everything is perfect in my view. There’s a ride to pick you up from the station. When we arrive at the property, there’s staff to greet us. The room is nice and spacious for the 2 of us. They gave us yukata to wear around the property. When we leave for dinner, the staff comes to your room to set up your futon beds. Dinner was very good but I feel it’s a bit pricey for the amount of food they provide. Oh wells. I booked their private onsen. I had a very good sleep. Breakfast was amazing. I was full by the time. The view of the lake from the hotel is amazing!!! No Mount Fuji view but I couldn’t care less for the view and price I’m paying and also you won’t be guaranteed the mountain view anyways depending on weather. Overall very good. Very happy with the place!
Stayed 1 night in Nov 2023

10/10 Excellent

Tsui Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and room were absolutely incredible! If you’re looking for an authentic and private stay, you absolutely cannot beat this place. The view from our ryokan style room was breathtaking, we could barely believe where we were and were so thankful for the opportunity to stay here. Couple of things to note: The walk there can be a little difficult if you take the driveway, it’s incredibly steep. If you suffer from any health issues that make it difficult for you to walk up hills or stairs, probably not the best place for you unless you taxi/shuttle to and from the hotel. The staff are also not the most proficient in English and I would recommend some basic knowledge of the Japanese language if you would like to stay here. Is it worth it? Absolutely a million times yes. Book it! Do it now!
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023

10/10 Excellent

shen hsing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

HSINYUAN

Stayed 1 night in Oct 2023

10/10 Excellent

Mariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service the staff provided was absolutely phenomenal. The shuttle was actually free from 2-9pm during the day so even if the hotel was at the top of the hill it wasn't too much of a hassle going out to spend our day. The onsen was beautiful and definitely recommend getting the breakfast here!
Stayed 1 night in Oct 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Ruben

Stayed 1 night in Oct 2023

10/10 Excellent

Tay Kirk

Stayed 2 nights in Oct 2023

10/10 Excellent

hyunjin

Stayed 1 night in Oct 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Parke

Liked: Cleanliness, staff & service, room comfort
The service is excellent and the lobby is impressive. We also very much enjoyed the traditional breakfast!! The view of the lake from our room was stunning as well. The only downsides for us was that the Onsen baths needed freshening up, the tiles showed water stains. Also the en-suite bathroom was old and showed signs of mold. We noticed an odor in our room when the heat was not running so we had to leave the window open for some fresh air.
Stayed 1 night in Oct 2023

10/10 Excellent

byunglea

Stayed 2 nights in Oct 2023

10/10 Excellent

SIK

Stayed 2 nights in Oct 2023

10/10 Excellent

Huang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sam Sam

Stayed 1 night in Oct 2023

10/10 Excellent

Serge

Stayed 2 nights in Oct 2023

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful accommodations in a unique Japanese style hotel worth amazing views of the lake
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

TAO

Stayed 2 nights in Oct 2023