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"I love coming here but it was under construction and all the construction men's were acting inappropriately and not only that they brought all their family so everything was just completely full of the pools were full the hot tubs were full they were acting inappropriate every time you walk by they would whistle and there was so so many of them with all their family it really ruined our stay and I love it here this is my favorite place to come but the people doing the construction in the parking lot completely ruined it for our vacation not only that there was makeup brushes where our bed was there was gummy bear candies left on the floor in the living room and there was a drop of period blood on the toilet it's really sad because I love it here but with those things that ruin my vacation"

"On my first night there the phone started ringing in the room at 12 o’clock midnight. It rang over six times between midnight and 430. I did call the office at 2:30 and got the answering service. At 4:30 I finally realized I should unplug the phone. I spoke to the office on Saturday morning and was told that it had happened once before. I spoke to the office this morning when I was checking out and said that no one from management had called me on my cell phone. She said that they were aware and that it had happened a week prior in my room. I love staying there and I generally come once a month now, but I was very disturbed. That management did not even acknowledge that 4 1/2 hours of my sleep were disturbed. "

"Didn't use the hot tub"

"The property was beautiful, stayed a night in cottage - 24, it has 2 queen beds a comfortable couch and sitting chair , coffee table and 4 chair and table dinette. The cottage has plenty of room, 2 flat screen tvs, heater and air worked great! Nice grounds to walk around and friendly staff. Close to town for restaurants. Excellent choice for a stay in Clearlake !"

"Our room looked like it still needed finishing from light replacement. There were lots of tiny bugs crawling on the floor and tv stand, pretty sure they were baby cockroaches as we did kill a big one crawling up the wall! Also, we did not have any hot water, front desk said that the boiler went out and to wait about 15 mins. We did and the water was still not hot. I asked to move rooms and they gave us a different room to go take showers in but not to relocate permanently. While I went across to the other building to shower, we got a call from the front desk that they would have to relocate as the repair to the boiler would not be fixed until after our stay was over. Sending us to a working room just to shower is not acceptable and not good customer service. Offering to relocate rooms should have been the answer right off the bat!! This will never be an option to stay again. Two sars only because the property was located on the lake with a beautiful lake view"

"The room was very clean and the bed was comfortable. Vic was so nice and made sure I had anything I needed for my overnight. Conviently located next to the Happy Garden restaurant (Chinese/thai fusion) that was great! Also right across from the harbor for easy access to boating."

"There were pubic hairs in the shower bottom, along with long curly head hair wrapped around the shower faucet. The room was dark, and I was still able to see that it had been a long time since someone dusted or looked at the top of the curtains. The cobwebs appeared to have been there for a very long time. "

"Our room was on the second floor. My husband is disabled. Came to find out the owner had not maintained the elevator for 4 years because he’s too cheap to apply for inspection it has to be fixed. Room sleeps 3 and the bed had no blankets sheets or pillows. The very kind kitchen prepper( no staff on hand and no WiFi info) got us a blanket that had a bowling ball size hole right in the middle. The all paper was peeling on all walls and corners. Room 205. I had to make four trips up 2 flights with luggage and one with my disabled husband which took 30 minutes. It’s quite a sh— hole. The mini frig fell out of its cubby face down onto the floor. "