Independent Estrella Mountain Regional Park hotels

"Really nice hotel in the center of downtown Phoenix"

"The staff was very polite and helpful!!! BUT.... The plastic the mattress comes in was covered with a fitted sheet so throughout the night whenever you moved the sheet would start to come off. You spend the night fixing it or sleeping on the plastic because fitted sheets don't stay on plastic. The bathroom had a new shower curtain but a towel from a previous person was left hanging in the bathroom.The toilet seat definitely should have been replaced because it was old and discolored and the seat cover itself had old cigarette burns. This is one area ABOVE ALL that attentinn should have been given. The room isn't cleaned unless requested so no garbage pick up, beds made or towels replaced you're not told in advance No room phone in the room so if you need something you have to go back to the front desk and no wake up call is available The comforter was a plain dark gray that looked old ..No blanket was available so you only had it besides the top sheet. Since people.tend to put everything and do everything on hotel comforters, for sanitary reasons even a light blanket shoud be provided with the top sheet They did have a microwave and refrigerator and the TV had a good number of stations Free parking was also available At this time I could not recommend this hotel until the rooms have a better presentation. I understand they are renovating but I think they should have waited until they could have presented better. The staff however was very polite and helpfull"

"I arrived after travelling internationally with two children to find out that the motel cancelled my reservation because they “ could get more money from other people” I showed my confirmation from Expedia and the guy at the front desk said well call Expedia so I did and they called the front desk but the guy refused to answer the first time Expedia called, he answered the second time and ended up saying all he could offer me was a room for twice at the price I had initially booked for he then hung up on the Expedia representative. We overheard him on a phone call with his manager who was saying it’s money over people. We heard other people having similar experiences at the front desk. We heard the man offer Some people better rates if they gave promised to give him a good review. This was a horrible experience and I would not want anyone else to ever go through it. Please don’t consider staying at this property."

"dirty and roaches present "

"Bad check in experience hotel is nice "

"The rooms are a little dated and there is no A/C, or at least not that a guest can turn on. The biggest drawback is the parking situation. They say there is nearby parking in a garage that costs $20/day. But that maybe if you don’t ever take it out and come back. I spent over $50 in parking fees."

"Great location! Lots of restaurants, coffee shops and clubs nearby."

"Pool was great food was great. "

"Everything was top notch. Mattress could use a topper. It was a little hard. But I have slept on worse. "