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Riu Palace Costa Rica - All Inclusive

Photo gallery for Riu Palace Costa Rica - All Inclusive

Aerial view
4 outdoor pools, pool umbrellas, sun loungers
Water park
Minibar, in-room safe, desk, blackout drapes
Interior

Overview of Riu Palace Costa Rica - All Inclusive

Check out the area

Map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Popular LocationDiamante Eco Adventure Park2 min walk
  • Popular LocationOcotal Beach30 min drive
  • Popular LocationCoco Beach34 min drive
  • AirportLiberia (LIR-Daniel Oduber Intl.)45 min drive
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Room options

View all photos for Junior Suite, Courtyard View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C CAN)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C CAN)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 22.09 Ping (73 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C CAN)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C CAN)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi (C))

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi (C))

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 22.09 Ping (73 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • 22.06 Ping (73 square meters)
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 22.09 Ping (73 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • 22.06 Ping (73 square meters)
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 12 Ping (40 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C CAN)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (Jacuzzi, B2C CAN)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 12.11 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior With View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Family Suite -5 Guests- Superior

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 Guests- Superior

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Suite Junior With Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Superior With Ocean View

Minibar, in-room safe, desk, blackout drapes

Suite Superior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

El Ocotal

Located in Sardinal, Riu Palace Costa Rica - All Inclusive is on the beach. While the natural beauty of Ocotal Beach and Coco Beach can be enjoyed by anyone, those looking for an activity can check out Reserva Conchal Golf Course. Traveling with kids? Consider Diamante Eco Adventure Park and Haras del Mar Equestrian Center. Take an opportunity to explore the area for water adventures such as scuba diving.
Visit our El Ocotal travel guideOpens in a new window

What's nearby

  • Diamante Eco Adventure Park - 2 min walk
  • Bahia Pez Vela Beach - 22 min drive
  • Playa Potrero - 29 min drive
  • Ocotal Beach - 30 min drive
  • Coco Beach - 34 min drive

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 46 min drive

Restaurants

  • Riu Guanacaste sports bar - 3 min walk
  • Restaurante Ocotal - 8 min walk
  • Restaurante Papagayo - 5 min walk
  • Restaurante Liberia - 3 min walk
  • Zi Lounge - 22 min drive

About this property

Riu Palace Costa Rica - All Inclusive

Upscale all-inclusive property
Consider a stay at Riu Palace Costa Rica - All Inclusive and take advantage of a free breakfast buffet, free water park access, and a nightclub. With a beachfront location, sun loungers, and kayaking, this property is the perfect place to soak up some sun. Indulge in a massage, a facial, and a body scrub at Renova Spa, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants. Fitness classes are offered at the 24-hour gym; other things to do include snorkeling, beach volleyball, and windsurfing. In addition to a swim-up bar and a poolside bar, guests can connect to free in-room WiFi.
Additional perks include:
  • 4 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Limo/town car service, tennis courts, and a banquet hall
  • Luggage storage, secured bicycle storage, and a front-desk safe
  • Guest reviews speak well of the pool and helpful staff
Room features
All 538 rooms feature comforts such as 24-hour room service and laptop-compatible safes, as well as perks like free WiFi and air conditioning. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • Flat-screen TVs with satellite channels
  • Balconies, LED light bulbs, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the spa

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Riu Palace Costa Rica - All Inclusive Sardinal
Riu Palace Costa Rica - All Inclusive All-inclusive property

Frequently asked questions

Does Riu Palace Costa Rica - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Riu Palace Costa Rica - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Costa Rica - All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Palace Costa Rica - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Riu Palace Costa Rica - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Costa Rica - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, rowing/canoeing, surfing/body boarding, and more.

Where is Riu Palace Costa Rica - All Inclusive located?

Nestled on the beach, this Sardinal property is within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is 2.2 mi (3.6 km) away.

Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 457 out of 1005 reviews" "
Rating 8 - Good. 273 out of 1005 reviews" "
Rating 6 - Okay. 157 out of 1005 reviews" "
Rating 4 - Poor. 66 out of 1005 reviews" "
Rating 2 - Terrible. 52 out of 1005 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Catherine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is very dated and the food was not good. This is definitely NOT a five star resort. The saving grace is the amazing staff.
Stayed 6 nights in Apr 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Carlos F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could do more through the day to create entertainment for the guests.
Stayed 5 nights in Apr 2024

8/10 Good

Brittany Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

8/10 Good

Jimmy Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Michael O, Springdale

Traveled with family
Liked: Cleanliness, staff & service
We were on the first floor and you could hear every slamming door. There is only one bathroom around the five pool areas which is ridiculous. It is connected to a restaurant. They need more bathroom facilities because you can only imagine how many people are using the pool as a bathroom after drinking all day.
Stayed 6 nights in Apr 2024

6/10 Okay

Cassandra

Traveled with family and small children
Liked: Cleanliness, staff & service
Beautiful property attentive staff! Could use an atm and better a La cart reservation system
Stayed 7 nights in Apr 2024

8/10 Good

Cindy, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities
The splash waterpark is small and rundown, but within walking distance from either resort We asked for a new room as our initial room was dirty, sludge came from the bathtub filter. The sink plungers had to be pulled out to drain. Once we talked to mgmt our new room was great! The hotel needs a remodel, has been painted but needs some work. Pool chairs say you can't reserve but they were all reserved by 8 am. Not enforced by staff as stated. Went to sister resort and would not honor towel card, so went without towels. Staff were amazing throughout our stay, no complaints there! Food was fantastic, buffet had tonnes of selection!! ( Meat was chewy, but the cows are skinny) Lol. The worst part was cutting the bands off our wrists!
Stayed 7 nights in Apr 2024

10/10 Excellent

Ingrid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort !! Great food choices , not too crowded , family friendly .. only suggestion is to bring water shoes or more flip flops .. the cobble stones were very hot when walking around pool areas barefoot…I Burnt my feet walking on them especially at the water park ( got a few blisters)
Stayed 5 nights in Apr 2024

10/10 Excellent

DeShawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024