Find hotels near El Machetazo Santa Ana, Panama City from NT$2,558

"The Positives: The hotel is beautiful with a cute rooftop dining area and the breakfast buffet was wonderful. Location is perfect for walking around Casco Vijeo. The staff were very friendly and helpful. The Negatives: The room I had was on the fourth floor with window facing the foyer, so you could here just about everything. Music lasted until 1130pm and started again at 7:30am so couldn't get a restful sleep. Room was clean but bed linen was stained and bath towels stained. If it had not been for the dirty linen and noise level, I would give 5 Stars."

"Property was clean and breakfast was very good, with a myriad of choices and the staff was very professional and helpful. Checking in however was less than pleasant: no help or direction given upon arrival so I went to the right to find reception but it was to the left so I went around in an almost complete circle. At check in i was given the key to my room and the reception pointed to the direction of the elevator and I was left on my own no bellman to assist with luggage. The room was clean but missing certain items and this set the stage for the rest of the stay. Each night when I returned I had to call for my room to be cleaned and or to be replenished with towels or other items. Also the bathroom while clean is definitely not up to the 5 star rating it advertised. The wall was tiled except the shower enclosure was made of some type of material like vinyl and the shower floor was like a builder grade plastic/composite mass produce shower floor. No bathtub. The temperature and pressure of the water in shower and faucet was good. This is definitely not a 5 star hotel and the service especially on arrival is very poor. I have stayed at other Riu properties and never experienced this mediocre service. It's imperative that they use this review to implement a robust improvement plan immediately. They could benchmark other areas on their own property like the breakfast, lobby and poolside restaurant staff, or look to other Riu properties like in Mexico, Jamaica etc."

"This hotel is extremely beautiful. Room was very clean and comfortable. Breakfast has a lot of variety and staff was very friendly. "

"Beautiful hotel, the rooms are lovely the beds are so comfortable, in a great location and the staff were so kind and polite and helpful. The speakeasy is fabulous and so fun. The only thing was the food at the pool bar was not very good but the drinks were great, and the food and service at the roof top bar Ammi, not so great. Otherwise highly recommend staying at Sofitel in Casco Viejo! "

"the property has a lot of potential but left a sour taste in our mouth, I read many reviews but chose to ignore the negatives because of the great central location it was in. the only good thing about the property was the cleaning staff, they kept the place super clean and fixed our room including our personal items every morning. we stayed for 3 days and 2 out of those 2 days we woke up to no power or water, we were told there was an explosion but we were not accommodated with not even a bottle of water to wash our face or brush our teeth. we had to go to a store nearby and purchase a gallon of water. we spend the entire day out and came back late night and the power and water were back on. the following morning we woke up to no water again and the morning front desk agent spoke no english at this point it was our last day and we're were ready to go home. stay there at your own risk, the location is great if you want to be in casco viejo and walking distance to its nightlife the restaurant upstairs was also flop. "

"Grear stay!"

"Great hotel and perfect location for exploring. The rooms were clean, the staff was friendly, and I appreciated the amenities like the courtyard and rooftop bar with 360 views of the city. Highly recommend!"

"The staff was wondering"

"I arrived at 11 PM. The front desk staff was not there. The security guard was running around the hotel trying to locate the worker 15 minutes later he came down. Damn, he tried to charge my credit card again when I had told him I already paid and booked online. The property was nice close to a lot of restaurants. The only thing it was not any hot water"