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"Room was larger than expected . Staff were friendly "

"We enjoyed our first stay here while attending an event at the Javits center. We will definitely use this hotel again. Very nice room with king bed. Super comfy and clean. "

"The front desk wished me an early birthday and asked me what floor i wanted to be on. That was a nice touch."

"Our air conditioner was broken for a couple days and it was 80 degrees. We called to get it fixed, and three hours later nobody came. We had to call again then finally someone came and opened the window. The AC was broken the whole time though (besides the first day)."

"Breakfast was good it was included with the extrajotel fees"

"Not that clean and the front desk staff where pretty unfriendly."

"Good points: great location. Pretty lobby. Bad points: the HVAC is poor; the room is a constant 76°. The granite of the bathroom sink is cracked with sharp edges and stone dust in the bathroom. Very poor water pressure in the sink; just a trickle. Shabby furniture. Stained carpet. Uncomfortable room in many ways. "

"Everything was great! "

"The hotel St James is our go to when in Manhattan. Convenient, good value, wonderful staff. The only thing on this trip was that the mattress was quite uncomfortable. We will still stay here again though as we’ve never had this issue before. "