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"It's a very comfortable facility, although the hotel looks old. "

"Very nice staff and family friendly amenities!"

"The staff was very kind and did everything they could to make sure that my stay was pleasant"

"An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids."

"Typically good Toyoko Inn - right by the station, reliable."

"清潔でとても静か　スタッフさんはチェックイン時は割と事務的な対応でちょっと寂しかった。漫画がいっぱいあってあきなかった。"

"Very friendly and accommodating hosts. They prepared us an amazing 4 course meal for dinner and a beautiful breakfast. We played games after dinner and they helped with suggestions about what to do in the area. "

"Service was impeccable. The premises were very pretty and we love the trees and the surroundings. Breakfast was also wonderful. "

"一泊して早朝の出発でしたが、フロントのカゴに部屋の鍵を返すだけでチェックアウトできました。 建物は年代物ですが手入れはしっかりしており、男の一人旅で風呂と布団があってただ寝れれば良いという方には宿泊代も含めてお勧め出来ます。"

"Onsen was amazing "

"Very friendly and helpful staff. The food was amazing and tranquil, quiet space. I would return."

"The accommodation offers many activities, this place perfect for a family vacation."

"はじめて泊まる客です。全てベストです。"

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"

"We had a wonderful time staying at the hotel. Hotel provided excellent breakfast, lunch and dinner, free welcome drink. The hot bath was wonderful with views of the river and forest. The room was beautifully decorated. We will definitely want to come back again next year!"

"Just a great hotel with a nice onsen"

"Fantastic breakfast, cozy and convenient location."

"部屋は悪くない、必要条件は揃っている バフェスタイルの食事は少し残念かな (一品くらいはちゃんと料理された地元の名産品が欲しい)"

"Best hotel in Karuizawa, best view and best location"

"前日に別の場所に泊まりここは2泊目です。前泊の長所をそれぞれ足せば良かったのですが、歯ブラシが無いのとWi-Fiが非常に繋がりにくい(前泊はOK) 逆に前泊はドライヤー無し、タオル無しとそれぞれ足りないものが違い、残念です"