橘郡Spa 飯店訂房

「Good」

「Room Is not clean 」

「I injured my foot and could not walk. I purchased an ocean front room for over $1k expecting to receive good service. As soon as I arrived I was asked if I was staying with another person and asked me for their name. I corrected the gentleman and reminded him that I have my own room. I’m not sure why he assumed that I didn’t have my own room but the way it was handled was offensive. I really wish it ended there but it doesn’t. I checked in and arrived in my room. The TV was not working at all....

「The room cleaning was really disappointing and not up to standard. The hotel offers a daily USD 15 credit per room for restaurant spending, but when we stayed in two rooms and spent USD 30 at Starbucks, it wasn’t deducted at checkout. Since my bill was sent directly to my email, I only realized the mistake after receiving it. Very frustrating experience.」