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"2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908. "

"Lovely 2N stay. Our room was spacious enough and the service staff "

"Yes"

"Great location, daily housekeeping, cool air conditioning, easy check in and out. Super."

"Very friendly"

"Clean convenient location friendly helpful staff good bed"

"Check in and out was efficiently done. Staff is polite and understanding. Room is clean. Had a very pleasant stay. Will definitely come again when in Penang. "

"Location, style, this isn’t just a hotel, it is an experience if you want to feel immersed in Georgetown. "

"Clean , friendly staff , and overall very good "