Cottages in Defiance County

"Did not know they were renovating the second floor where they assigned us, 15 feet from the man made door entering the work area. Workers were going thru the door at 5am on friday and some work was being done."

"This was my first time at a Tru it was a great place. "

"Someone was able to use my name for my room before I got there"

"I’ll start by saying the staff member was fine. She accommodated us when we had to change rooms after check-in. Our first room had flooring that was coming up. It had a toilet that wouldn’t flush. The doors were in bad shape. The walls were in bad shape. The grout was dirty, stained, and coming off in several places. Out second room was better but still not in great shape. This hotel badly needs an upgrade. "

"Very clean facilities "

"Room was clean. "

"there were no issues with the property. the only issue was that the check in clerk was not as nice. there was a snow storm and she would not let anyone check in prior to 3pm. the hotel was not full, so we had to sit in the lobby until 3pm and not 1 minute earlier. the rest of the staff was great. would stay again. "

"I loved it"

"Staff was very rude to my family when they checked in without me. Especially the younger girl .Elevator smells so strongly of oil I can still smell it and it creaks the whole time it's moving. Carpets in room were dirty and we had 1 roll of toilet paper for all of us. Don't believe the pics you see on Expedia, they must have been taken when it was new. I will NEVER stay here again. "