2/10 很糟糕
Roy
商務旅客
2025 年 7 月 31 日
不喜歡：整潔度、設施服務和住宿環境和硬體
Extremely disappointed with my experience at this hotel. Due to a personal emergency, I had to delay my check-in by one day. I called multiple times—over and over—to let them know, but no one ever answered the phone. I even left messages, and no one got back to me.
When I finally arrived the next day, I was told my reservation had been canceled. To make matters worse, my money was not refunded. I paid for a stay that I was unable to use, not because of a no-show, but because the hotel failed to answer their phones or return calls.
I understand policies are in place, but guests deserve basic communication and fairness. This situation could have been easily avoided if someone had just picked up the phone. I left feeling frustrated and completely unheard. I would not recommend this hotel to anyone.
Roy
於 2025 年 7 月住了 5 晚
