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"飯店地點方便，樓下就是車站和百貨公司，對面就有24小時營業的藥妝店，車站的地下街也是很多可以逛，附近吃東西也選擇很多。購物缺點唯一就是離唐吉訶德比較遠，但不影響。 入住前就有看到評論說房間就聽得到列車的聲音，這次住23樓，確實是聽得到，但依我們的感覺就像是白噪音那種程度，沒有大聲到影響睡眠，入住的兩位都沒有因為電車聲而被吵醒。隔音不錯，除了電車的聲音，沒有聽到其他房客的聲音，只有很少的開關門聲。 房間空間很夠大，窗邊還有沙發可以看夜景，照明有足元燈選項可以當小夜燈很不錯。樓層梯廳有提供製冰機和微波爐，電梯都來的很快，不太需要等很久。 這次辦入住時的櫃台服務人員很親切，解說也很有耐心。 下次有機會的話會再考慮入住。"

"Clean and spacious room. Staff were super friendly, courteous, and helpful. Love the environment and ambiance! Beautiful view and property."

"The room was great, and the view of the mountain was worth every penny. We had a poor experience with their free shuttle as we waited 45 minutes at the station prior to pick up, but the shuttle never came. We thought it was delayed which would have been fine, but after 30 minutes we called to check. We were initially blamed to have missed it, but we had photos of being at the the hotel shuttle stop way before the scheduled departure time. After requesting for some sort of compensation (as this wasted our time), we were given an hour late check out. "

"Highly recommend staying here if it’s within your budget! If you have the Hakone Freepass, then head to Gora and the hotel has a very convenient shuttle bus stop there that runs every 20 min. Upon arriving staff greeted us, took our luggage, and coordinated check in. After check in, staff immediately escorted us to the room with our stuff while telling us highlights of the property, such as where the onsens were and where breakfast was. The room itself was great. It’s nice and clean. They have yukatas in the room but you need to request for kids size. Obviously the best part is having your own personal tub on the balcony with hot spring water and cold water to adjust to your personal comfort. Shower pressure was good and they provide body wash, shampoo, conditioner, and 2 kinds of lotions. The beds were very comfy with plush pillows and a fluffy comforter. We personally prefer to sleep in a cold room and had control over the thermostat. Food wise we did the package with both dinner and breakfast buffet. Dinner buffet came with all you can drink with select beer, sake, sochu up"

"Clean nice sized room. Friendly, helpful staff. Very nice breakfast and they accommodated gluten free very well"

"I rate this hotel pretty high but the only thing I didn’t like was the bed. The bed was pretty hard for my body and only one pillow. Everything else was good. It’s close to the lake, restaurants and bus stops. There were great many amenities available. Breakfast was delicious and filling. The staff were very helpful."

"If you are going to Hakone, you should stay, and stay at the Fujiya Hotel for at least two nights. This place is magical, and the staff are unbelievably attentive and kind. The onsen is the definition of relaxing and has amazing views. The massage and facial were amazing. The western breakfast was so good, and the dinner at the restaurants in the hotel is worth the price for the experience. Don’t miss your opportunity to stay here if you pass through Hakone!"

"Convenient location and clean room. On the smaller side but could still open up a checked bag easily."

"Great staff and comfortable stay."