奇夫蘭歷史名勝飯店，旅行前必看！

「Very nice」

「Horrible customer service, tried charging my card 12 times 2 days before my stay, it denied because it was locked to prevent fraud, but they never called to say there was an issue. I called and unlocked the card, charged the room and relocked it. When we got there they charged us $20 to check in 2 hours early, to a room that way already clean and empty. I used a different card, they changed the ENTIRE STAY to the new card, even though they had already charged me on my original card. GM was...

「good」

「Great」

「This is one of the best hotels I've ever stayed. Everything is excellent!」

「Everything was very clean and the staff was very friendly.」

「Unfortunately my stay was not peaceful due to unsupervised teenagers running rampant until 1 am. Security was called 3 times by 3 different guests and finally the adults with the group showed up. I had to threaten the kids and their chaperones that I would call the police if they didn’t get them under control. It would have been nice if the hotel had offered to comp my room or reduce the rate but they did not. The hotel should consider placing the teen groups on the first and second floor away...

「It’s really bad experience! The elevator was failed and I need take a large and heavy bag going down to 1st floor,I never want have this hotel again .」