I found a bug on the bed of the hotel. After calling the customer service, I got a pillow at 11 p.m. an hour later. The room is not clean, and there are still paper towels used by previous guests in the trash can. Breakfast and Wi-Fi are charged separately, and mineral water is not provided in the room.
rucy
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Siyuan
2024 年 1 月 1 日
喜歡:整潔度、員工素質和住宿環境和硬體
Siyuan
於 2023 年 12 月住了 1 晚
10/10 有夠讚
James Chris
親子旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property!
James Chris
於 2025 年 7 月住了 9 晚
6/10 一般般
Karmen
2025 年 7 月 21 日
不喜歡:員工素質和設施服務
I didn’t have a microwave in my hotel room & I got harassed by an employee by the name of Andre about breakfast was being told I couldn’t eat breakfast there without a coupon or voucher but the hotel information said breakfast was Ava with a fee when i asked what the fee was i was told i couldn’t pay just to find out I could pay
Karmen
於 2025 年 7 月住了 2 晚
10/10 有夠讚
alexandria,St Charles
2025 年 7 月 18 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great hotel
alexandria
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Merarri,Chicago
2025 年 7 月 17 日
喜歡:員工素質和設施服務
Always wonderful beds!
Merarri
於 2025 年 7 月住了 1 晚
10/10 有夠讚
jeanne
家庭旅遊
2025 年 7 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, renovated room. Hotel has a nice bar, plenty of parking. Love Bonvoy!
jeanne
於 2025 年 7 月住了 1 晚
4/10 不太好
John Paul
情侶出遊, 家庭旅遊
2025 年 7 月 11 日
喜歡:設施服務
不喜歡:住宿環境和硬體
Staff were polite and nice location. However, the excess mold and humidity made me ill and caused my allergies to flair up constantly.
John Paul
於 2025 年 6 月住了 6 晚
4/10 不太好
Jay
家庭旅遊
2025 年 7 月 9 日
喜歡:設施服務和住宿環境和硬體
Stay was good! We had toilet issue, but hotel gave us a different room. So all good! Friendly staffs and nice ambience.
Jay
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Leslee,Decatur
2025 年 7 月 6 日
喜歡:整潔度、員工素質和住宿環境和硬體
The Renaissance was great. The only complaint I had, and the reason why I only gave 4 stars instead of 5 was because the lighting in the room was horrible. I could not see well- they need an overhead light or actual practical lamps. The lighting they had was clever, but not bright enough, or in locations where it was needed th
Leslee
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Gabriela,Nanuet
2025 年 7 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
Nice hotel very close to Winnetka where we went for a music festival. Very conveniently located close to the the highways. The staff was extremely helpful, on more than one occasion. Interesting art around the common areas.
Gabriela
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Rabia
家庭旅遊
2025 年 7 月 3 日
喜歡:住宿環境和硬體
The AC sound was really loud in the room
Rabia
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Jamie
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel was really nice. Everything — the exterior, lobby, and rooms — was stylish, clean, and up-to-date. We felt very safe in the area, and it was exceptionally clean. The staff was outstanding and so helpful everywhere we went. Thank you for such a nice experience.
Jamie
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Susan
2025 年 6 月 30 日
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel had a free shuttle to The Pavilion at Ravinia and came back to pick us up with towels when we got soaked in a hard rain. Excellent service and the hotel was very affordable.
Susan
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Patricia
情侶出遊
2025 年 6 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff, as always Oscar the shuttle driver
Friendly, efficient and joyful
Patricia
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Mimoza
2025 年 6 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
Mimoza
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Jonay
2025 年 6 月 26 日
Jonay
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Bethany,Lacon
2025 年 6 月 24 日
喜歡:整潔度、員工素質和住宿環境和硬體
Bethany
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Jack
2025 年 6 月 23 日
Jack
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Ida
情侶出遊
2025 年 6 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was centrally located between Northwestern and the Chicago Botanic Gardens, both of which we were visiting. Hotel itself was fancier than I imagined with really cute decor. Some people in the hall were a bit noisy one evening and could hear people outside in the parking lot talking very clearly even though we were on the second floor. Didn't bother me much though. Pillows and bed were extremely comfy!
Ida
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Nicole
2025 年 6 月 21 日
Nicole
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Bryan
2025 年 6 月 19 日
Bryan
於 2025 年 6 月住了 2 晚
8/10 不錯哦
Carol
情侶出遊
2025 年 6 月 17 日
喜歡:整潔度、設施服務和住宿環境和硬體
As Senior citizens we were surprised that the hotel did to have grab bars in the tub area. Even for non-seniors I think that is an issue.
Carol
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Jose,Grand Rapids
2025 年 6 月 15 日
喜歡:整潔度、員工素質和住宿環境和硬體
The property was well maintained and the rooms were spacious and clean.