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Reviews of SpringHill Suites by Marriott Charlotte Univ. Research Park

3 out of 5
SpringHill Suites by Marriott Charlotte Univ. Research Park
8700 Research Dr, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

patricia

Traveled with partner
Liked: Amenities
We stayed 5 nights. Breakfast was good 4 mornings meaning scrambled eggs with shredded cheese and salsa available. Sausage or bacon. Hot oatmeal with many toppings, muffins, fruit. Coffee was good that was a pleasant surprise. Staff were all friendly, building looks new in great shape. Beds and pillows were perfect!
Stayed 5 nights in May 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024

10/10 Excellent

Narell

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really worked to fix initial mixup with ADA Room thanks
Stayed 5 nights in May 2024

2/10 Terrible

Rashika

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Purposely Falsely advertising swimming pool when there is no plan to reopen at all. Half the very nice half obnoxious.No ice machine or vending on 2nd floor have to go to the 1st or 4th floor for ice. Power outage for an entire day did not receive one update as to when the power would be back on nor did they check on anyone who wasn’t complaining. Next day knocking on doors at 10:40 telling people to check out when check out is at 12 and they offer late checkout to 1. Spent a lot of money over $2000 our time here being treated as if I haven’t paid at all and half the amenities not working or not present
Stayed 5 nights in May 2024

10/10 Excellent

Nardos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good that we are coming back July again.
Stayed 1 night in Apr 2024

4/10 Poor

Roxanne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As of March 27, the property is undergoing construction and we had no idea when we booked. Hotel cancelled our next night but spent a long time on phone with Expedia and they still did not give a refund although they said they would. Pool is closed. Breakfast was great. But disappointed that we booked days before and no info about construction and Expedia did not follow through.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ethan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and accommodations!
Stayed 1 night in Apr 2024

10/10 Excellent

Tedi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, the staff were beyond amazing, especially Ciara! I cannot find words for their amazing service
Stayed 5 nights in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is comfortable. Staff is friendly. Breakfast is fair.
Stayed 2 nights in Apr 2024

8/10 Good

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness
Yes
Stayed 2 nights in Apr 2024

10/10 Excellent

Alaina

Traveled with family
Very lovely hotel staff is super friendly. Just wish the had a pool for kids
Stayed 1 night in Apr 2024

10/10 Excellent

Hollie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful breakfast was great
Stayed 1 night in Apr 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the breakfast options were fantastic. As someone with food allergies, I was so happy with all the gluten-free offerings.
Stayed 3 nights in Apr 2024

6/10 Okay

Nakisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cops were there upon arrival but everything was fine during my stay. Did not like the adjourning room because you could hear everything the person next door was during even showering. Walls are thin you could hear everything in the hallway. Children were running up and down the hall for hours.
Stayed 2 nights in Apr 2024

8/10 Good

Alesha

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice welcome at check in! Very clean room! Nice to have a couch /bed for our family of 5 - everyone had a place to sleep!
Stayed 1 night in Mar 2024

10/10 Excellent

Mirlina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, will be returning!
Stayed 1 night in Mar 2024

8/10 Good

Courtney

Stayed 1 night in Mar 2024

10/10 Excellent

amanda

Traveled with family
Clean, nice area
Stayed 1 night in Mar 2024

8/10 Good

Megan

Chanel was awesome!
Stayed 1 night in Feb 2024

6/10 Okay

Zachary

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
All the staff were very friendly and professional. Always a "Welcome" upon coming in. The accommodations were clean, comfortable and nice.
Stayed 5 nights in Feb 2024

6/10 Okay

Grayson

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Brianna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Camilla

Great place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff very friendly, helpful and professional
Stayed 3 nights in Jan 2024

10/10 Excellent

Cynthia

Liked: Amenities
Every time was great
Stayed 6 nights in Dec 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Traveled with family
Stayed 1 night in Jan 2024

8/10 Good

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
جميل الفندق
Stayed 1 night in Dec 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy my stay will stay there again convenient
Stayed 8 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great that i book another week
Stayed 7 nights in Dec 2023

10/10 Excellent

Sharone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front end and house keeper was nice just amazing. I will be back . The prices for that night stay was my typical price
Stayed 1 night in Dec 2023

6/10 Okay

Josh

Stayed 2 nights in Dec 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great 👍 hotel it is new
Stayed 8 nights in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Traveled with group
Stayed 1 night in Nov 2023

4/10 Poor

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No good breakfast ac units needs fit
Breakfast Was terrible!!!! More regular food choices, everyone isnt on a diet! Also the room ac units were terrible, high felt like it was on LOW!!!
Stayed 1 night in Nov 2023

8/10 Good

Modupe

Traveled with family
Liked: Cleanliness, staff & service, amenities
There was work being done which limited where I could go.
Stayed 2 nights in Sep 2023

10/10 Excellent

Victoria

Stayed 1 night in Nov 2023

8/10 Good

Cyreetha

Stayed 1 night in Nov 2023

4/10 Poor

Sandra

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is under renovation!! No lobby no breakfast but something to take and go. I saw an indoor pool on the website but there was not one available:(. I would love some of my money back.
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Liked: Cleanliness
Stayed 5 nights in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service
The rooms are newly renovated and very comfortable. The lobby area is undergoing renovation which I expected. My only concern was that the breakfast was not particularly good.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable. I especially like that the doors don't slam.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
We happened to be here when the lobby was under construction, so everything was a little dusty and the breakfast was grab and go. But as this condition is only temporary I didn't consider it in my rating. The staff was friendly, the rooms were lovely, clean and spacious. The furniture was a little firm for our taste, sofa and bed. But that was just us, and we still got a great night sleep. Plenty of parking and seemed to be centrally located. Would definitely stay again.
Stayed 1 night in Oct 2023