「Serious Management and Service Failure
I was traveling solo and booked the “Exclusive Apartment,” which was not the cheapest option. Upon arrival at 4 PM (official check-in time), I was informed that my basement-level unit was affected by flooding in the corridor after heavy rainfall and was offered free cancellation. However, cancelling at that stage would have left me without accommodation during a busy period. I requested another room but was told the hotel was full. After waiting in the...
「Serious Management and Service Failure
I was traveling solo and booked the “Exclusive Apartment,” which was not the cheapest option. Upon arrival at 4 PM (official check-in time), I was informed that my basement-level unit was affected by flooding in the corridor after heavy rainfall and was offered free cancellation. However, cancelling at that stage would have left me without accommodation during a busy period. I requested another room but was told the hotel was full. After waiting in the...
WING Lam