Motels in Cessnock City Council

"Stayed here with my family and overall the property itself is decent, but the experience after checkout was very disappointing. We were charged $500 for carpet cleaning due to a small food stain (blueberries). While I acknowledge the stain occurred, the charge was completely disproportionate. A full carpet steam clean was done by an external contractor at a cost of $500, with no attempt to consider a more reasonable solution like spot cleaning. I raised this professionally and requested a fair review, but the hotel refused to reconsider and closed the matter without any flexibility. Also, during the stay, the room was not properly cleaned on one occasion and we had to raise it. It was improved the next day, but it should not have happened in the first place. Overall, the property is fine, but the way issues are handled — especially charging excessive cleaning fees — is disappointing. Would recommend future guests to be cautious."

"Yes"

"Great comfortable room. Reception lady was so friendly and helpful"

"Very spacious, great A/C, great location easy onsite parking, no reception check in."

"Friendly staff, great breakfast "

"Staff accommodated our wishes"

"I will book it again"

"Room was surrounded by trees and grass; very peaceful. Front desk closed before we arrived but left keys in box. We didn’t interact with anyone as just stayed one night."

"Pub on site is a great place for a meal. Room well appointed, everything worked."