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Reviews of Parador de Cervera de Pisuerga

3 out of 5
Parador de Cervera de Pisuerga
Carretera de Resoba km 2.5, Cervera de Pisuerga, Palencia

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 86 reviews" "
Rating 8 - Good. 39 out of 86 reviews" "
Rating 6 - Okay. 7 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 0 out of 86 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Duncan

Stayed 1 night in Jun 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and reception rooms.
Stayed 1 night in Jun 2023

10/10 Excellent

Nigel

Stayed 1 night in May 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2022
Response from Dpto. RECEPCIÓN on 2022/11/19
Buenas noches Sra. Franders, Agradecemos mucho su valoración y nos alegramos de que haya disfrutado su estancia con nosotros. Esperamos volver a verle pronto. Un saludo PARADOR DE CERVERA

10/10 Excellent

Garrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50th wedding anniversary trip !
Lovely hotel in a gorgeous setting. We only stayed one night on our way to Santander for the ferry - an ideal location for what we wanted. Staff all very friendly and helpful.
Stayed 1 night in Aug 2022

4/10 Poor

Nigel, Derby

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beautiful location, it was very hot when we arrived no air conditioning was a big negative. Pre checking did not work, so checkin time was longer than expected. Value for money this Parador is the worse one we have stayed at. Last time we stayed it was alot lower cost and €10 to upgrade to a lake view room, this time it was €25 which was unacceptable after such an expensive room rate to start.
Stayed 1 night in Jul 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain view
Beautiful location in the mountains.
Stayed 1 night in Nov 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and I will use again....
Stayed 2 nights in Nov 2020
Response from Dpto. Recepcion on 2020/11/29
Dear Mr./Ms. Paul First of all, I would like to thank you for your time by commenting on your visit to the Parador de Cervera de Pisuerga. One of the fundamental values ​​of our company is to offer a quality service and a personalized attention to our customers. We hope to receive you again in one of our hotels and restaurants and do not hesitate to contact us for any other information you may need. We will be happy to see you again soon! Greetings,

8/10 Good

Juncal

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Celia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with stunning views.
We enjoyed our stay in this lovely hotel. Stayed last year for one night and went back for 3 nights. We were impressed with the service and food. One downside was the debris of artificial flowers on the rear lawn facing the reservoir. Probably left from a wedding. We were concerned they could be consumed by wild animals which are prevalent in the area.
Stayed 3 nights in Sep 2019
Response from att cliente on 2019/10/16
Dear Mr. / Mrs. First of all I would like to thank you for your time in answering our survey in reference to your stay at the Parador de Cervera de Pisuerga. For us it is important to know your impressions in order to improve the attention and quality of our services and thus offer you a better experience with Paradores. We hope to receive you again in one of our hotels and restaurants and do not hesitate to contact us for any other information you may need. We will be glad to see you again soon! Greetings, The Director

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019
Response from DIRECTOR on 2019/9/16
Estimado/a Sr./Sra. En primer lugar quisiera agradecerle su tiempo al responder nuestra encuesta en referencia a su estancia en el Parador de Cervera de Pisuerga. Para nosotros es importante conocer sus impresiones para poder mejorar la atención y calidad de nuestros servicios y ofrecerles así una mejor experiencia con Paradores. Esperamos recibirle de nuevo en alguno de nuestros hoteles y restaurantes y no dude en contactar con nosotros para cualquier otra información que pueda necesitar. ¡Estaremos encantados de volver a verle pronto! Un saludo, El Director del Parador

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Parador. Stunning location. Only small gripe was a broken safe that couldn’t be fixed.
Stayed 1 night in Jul 2019
Response from Reception Department on 2019/7/27
Dear Peter, We sincerely regret to read your negative feedback. We take note of your comments and they are submitted to the relevant deparment to being able to improve on this matter. Your opinios has a great value because the help us to improve our services and instalations We really appreciate your comments. Best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness
Fantastic location, a few disappointing things. Extra charge to have a bottle of wine on the terrace (only there 5mins before going to dinner), maybe this should be highlighted as we would not have gone outside for such a short time. Due to eating late we did not want a full breakfast, but there was no option to buy coffee and a few pastries like at the previous Paradors.
Stayed 1 night in Jun 2019
Response from Recepction Department on 2019/7/27
Dear Client, We sincerely regret to read your negative feedback. We take note of your comments and they are submitted to the relevant deparment to being able to improve on this matter. Your opinios has a great value because the help us to improve our services and instalations We really appreciate your comments. Best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with fantastic views of lake and mountains. 2 kn out of the village which is a lovely old village to look around. We went for the lake view and it us well worth it. The sky was blue so it nade it even better .
Stayed 1 night in May 2019
Response from ATT CLIENTE on 2019/10/16
Dear Client, We sincerely regret to read your negative feedback. We take note of your comments and they are submitted to the relevant deparment to being able to improve on this matter. Your opinios has a great value because the help us to improve our services and instalations We really appreciate your comments. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nicely located with beautiful view over a lake and mountains.
Stayed 2 nights in Sep 2018
Response from ATT CLIENTE on 2019/10/16
Dear Client, We sincerely regret to read your negative feedback. We take note of your comments and they are submitted to the relevant deparment to being able to improve on this matter. Your opinios has a great value because the help us to improve our services and instalations We really appreciate your comments. Best regards

8/10 Good

Janet

Liked: Staff & service, room comfort
Stunning remote location with great service
Slightly dated hotel and furnishings, rather hard bed and no air conditioning on the first night of our stay in August made it hard to sleep. Creaky floorboards and rattly windows did not help and the bathroom needed modernisation. However the location and the service make up for all of this. Pay the small amount extra for a lake balcony view, it is stunning. Service in reception, bar and restaurant were all excellent (breakfast was excellent, dinner so-so but it was a drive to any alternative so we didn't bother). There is a lovely outdoor seating area, a great place to watch the stunning sunsets with a cocktail or gin and tonic.
Stayed 2 nights in Aug 2018

6/10 Okay

Andre, Bath, UK

Liked: Cleanliness, staff & service, room comfort
Beautiful views
Very noisy building through floors and walls WiFi very slow hardly usable Restaurant excellent
Stayed 1 night in Sep 2018
Response from DIRECTOR on 2019/9/16
Estimado Cliente: Agradecemos haya compartido su experiencia con esta comunidad. Todos los comentarios sean positivos o negativos son bien recibidos pues todos nos ayudan a reflexionar, estudiar los problemas, modificar actitudes, mejorar procedimientos y siempre, a aprender y mejorar cada día. Lamentamos que no haya podido disfrutar al 100% durante su estancia, cómo nos hubiera gustado. Si hay algo que es gratificante en este trabajo es, cuando un cliente que ha pasado unos días con nosotros, nos agradece la buena estancia que ha tenido y que por supuesto, repetirá su visita. Es por lo que intentamos trabajar cada día y sentimos profundamente los comentarios que por su parte hemos recibido al no ser estos satisfactorios plenamente. Tendremos en cuenta todos sus comentarios y se establecerán las acciones de mejora que se consideren una vez acordado con los departamentos afectados. Estudiaremos algunas de las propuestas que indica para buscarles una posible solución. Reiterando nuestras disculpas, le agradecemos su visita. Un cordial saludo El director del Parador.

6/10 Okay

Rachel, Southern England

Liked: Cleanliness, staff & service, room comfort
Modern chalet-type hotel in spectacular location
Very impressed with location. Reception staff v helpful. Restaurant felt very old-fashioned with men doing the real waitering and women collecting dishes etc although all were nice but it just felt very formal and stuffy. Lovey bean and prawn soup but steaks were severely under-cooked.
Stayed 1 night in Aug 2018
Response from DIRECTOR on 2019/9/16
Estimado Cliente: Agradecemos haya compartido su experiencia con esta comunidad. Todos los comentarios sean positivos o negativos son bien recibidos pues todos nos ayudan a reflexionar, estudiar los problemas, modificar actitudes, mejorar procedimientos y siempre, a aprender y mejorar cada día. Lamentamos que no haya podido disfrutar al 100% durante su estancia, cómo nos hubiera gustado. Si hay algo que es gratificante en este trabajo es, cuando un cliente que ha pasado unos días con nosotros, nos agradece la buena estancia que ha tenido y que por supuesto, repetirá su visita. Es por lo que intentamos trabajar cada día y sentimos profundamente los comentarios que por su parte hemos recibido al no ser estos satisfactorios plenamente. Tendremos en cuenta todos sus comentarios y se establecerán las acciones de mejora que se consideren una vez acordado con los departamentos afectados. Estudiaremos algunas de las propuestas que indica para buscarles una posible solución. Reiterando nuestras disculpas, le agradecemos su visita. Un cordial saludo El director del Parador.

6/10 Okay

Adrianus

Disliked: Property conditions & facilities, room comfort
GREAT LOCATION BUT POORLY INSULATED ROOMS
This Parador is in a great location, although the lake is a little further away than the picture suggests... It's an old building, hence the name parador, and that comes with a couple of flaws. The rooms are spacious, but there is no air conditioning and then the biggest "problem" when you are not located on the top floor, you can hear everything, and I mean everything that the people above you are doing. The floorboards are so squicky and the rooms are so badly insulated that if you have early risers above you, you will have to rise and shine yourself early as well...
Stayed 1 night in Aug 2018
Response from MANAGER on 2018/8/17
Dear Adrianus, We sincerely regret reading some of the comments of your stay. We take good note of your impressions and we assure you that for us they are extremely valuable as they help us to constantly improve our services and facilities. We will transmit your opinions to the affected departments so they can be studied and make the corresponding improvements. Hope you can see them soon and appreciate your confidence. Best regards, Antonio Campos. Manager.

6/10 Okay

Verified traveler

Liked: Cleanliness
Response from director on 2019/9/14
Estimado/a Sr./Sra. En primer lugar quisiera agradecerle su tiempo al responder nuestra encuesta en referencia a su estancia en el Parador de Cervera de Pisuerga. Para nosotros es importante conocer sus impresiones para poder mejorar la atención y calidad de nuestros servicios y ofrecerles así una mejor experiencia con Paradores. Esperamos recibirle de nuevo en alguno de nuestros hoteles y restaurantes y no dude en contactar con nosotros para cualquier otra información que pueda necesitar. ¡Estaremos encantados de volver a verle pronto! Un saludo, El Director del Parador

10/10 Excellent

John, Winchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three night stay
wonderful location with stunning views. Excellent staff, courteous and thoughtful. Wide choice on the menu with good service from the waiting staff. This is the place to relax and enjoy the ambience.
Stayed 3 nights in Jul 2017
Response from Nuria Alonso. Reception Department on 2017/9/5
Hello and thank you very much for sharing the experience with us. We are glad to know that you enjoy during your stay. We thank you for your trust in Paradores and hope to see you soon in the Montaña Palentina. Best regards from Cervera de Pisuerga

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bike trip
Great

8/10 Good

Paul, Stratford upon Avon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs to move forward
Lovely location, fantastic view of the lake shame the wifi was rubbish and the restaurant over priced.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very good
All good, though structure of rooms and corridors on floor boarding and panels makes the hotel very noisy. Pricey evening meals in restaurant, necessitating travel to nearby villages and town.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Pleasant Parador in mountains
Check in was slow but pleasant. Had large room with magnificent view overlooking mountains. Evening meal was average & overpriced, service slow & formal - typical Parador. But for one night we enjoyed it.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice resort near a national park. Interior and room was in good shape and clean. The exterior will need painting and wood refinishing soon.

10/10 Excellent

Karen, Javea, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Parador in a beautiful setting
Friendly reception staff and a massive room decorated in typical Spanish 'Parador' style. We booked a superior room with lake view and the view from the room and balcony was stunning. We ate in the town of Cervera de Pisuerga which is a lovely place and worth a visit. We would definitely go back and spend some time walking in the area. 90 minutes drive from Santander.

10/10 Excellent

Kristine, Eagle River, AK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Small Spanish Town
Stayed 3 nights, 4 days. Able to hike in the area 2 days which was great. Not enough time to fully explore the surrounding area.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The view
Scenery the best

6/10 Okay

Jacqueline, Suffolk

Liked: Cleanliness, staff & service
Beautiful surroundings
Enjoyed our stay in this rather dated but well equipped hotel. As it is a Parador we expected it to be expensive.... The restaurant evening meal was 30 Euros per head plus wine, but truly delicious. Comfy beds, vast room and enormous towels! Nice...

10/10 Excellent

pete, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stunning location. ensure you have a room overlooking the lake. views to die for.

10/10 Excellent

Sally, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, what a location!
We only stayed for one night en-route from Santander but hope to visit again for at least 2 nights to explore the fantastic surroundings. Staff were very helpful and the food lovely.

10/10 Excellent

nikki, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GIGANTIC ROOMS
We booked a standard room and when checking in we asked if it had views over the lake. The receptionist said unfortunately standard rooms are on the front of the hotel but he gave us a corner room so we also had a side view which was lovely. The room was gigantic with a lovely big bathroom and a small balcony. The terrace has lovely views over the back of the hotel which is where the lake is. We did not eat here so cannot rate the restaurant. The staff where pleasant & helpfull. There was a supermarket back in town about 3km away. Overall a lovely stay.

8/10 Good

Tif, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the Mountains
Very nice hotel in a more remote part of Spain. The views from the hotel terrace were wonderful as was the coffee. The room was clean and the beds were comfortable. The staff was pleasant and helpful. One tip, if you can find parking in the open air spaces do so, these are free. Versus parking in the below ground parking garage which cost an additional 5 Euros a day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
I had booked a standard room, but on check in was offered an upgrade to room with a view over hills and lake for 15 euros, it was WELL worth it the view is fantastic from room balcony.

10/10 Excellent

Lázaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplazamiento excelente
Stayed 1 night in Apr 2024
Response from Parador de Cervera on 2024/4/13
Estimado Lázaro,Muchas gracias por su tiempo, nos alegra que haya disfrutado de su estancia.Esperamos poder tenerle de vuelta pronto.Un cordial saludo

10/10 Excellent

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estancias tranquilas y con encanto.
Stayed 1 night in Mar 2024
Response from Parador de Cervera on 2024/3/21
Estimado Pablo,Muchsas gracias por el tiempo que nos ha dedicado compartiendo su experiencia en el Parador de Cervera.Agradecemos los comentarios y esperamos poder recibirle de nuevo.Un cordial saludo

8/10 Good

Víctor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Felix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aprovechamiento fantástico de unas instalaciones muy bien acondicionadas y conservadas... repetiré.
Stayed 3 nights in Oct 2023
Response from Parador de Cervera on 2023/11/8
Estimado Félix,Muchas gracias por el tiempo que nos ha dedicado compartiendo su experiencia en el Parador de Cervera.Agradecemos los comentarios realizados y esperamos poder recibirle de nuevo pronto.Un cordial saludo.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ignacio Ant.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
UN LUGAR MARAVILLOSO DONDE DISFRUTAR DE LA NATURALEZA Y DE LA VIDA
Stayed 2 nights in Jul 2023

8/10 Good

Wissam

Liked: Cleanliness, staff & service
Repetiremos
Stayed 1 night in Jul 2023

8/10 Good

Martha E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un parador apartado de las rutas clásicas, pero a su vez atrayente. Aunque la estancia ha sido en verano, tengo la sensación de que en invierno resultará aún más acogedor.
Stayed 3 nights in Jul 2023

8/10 Good

Miriam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Entorno idílico y buena atención. La temperatura en las habitaciones demasiado alta con la imposibilidad de bajar la temperatura. Los colchones cómodos pero las almohadas muy bajas y duras. Como sugerencia tendrían que modernizar los baños, el gasto en agua de la cisterna es excesivo.
Stayed 1 night in Apr 2023

8/10 Good

MIGUEL

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Manuel Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023