CitizenM Hotels Central United States hotels

"The hotel was nice however my biggest complaint would be about the housekeeping service. We requested for housekeeping expecting the dirty sheets and pillowcases to be replaced with clean ones however upon inspecting we realized that they were not replaced but flipped over. The floors also weren’t vacuumed because the same crumbs and dirt on the floor was still there after the service. The rating would have been higher however after what we experienced with the housekeeping service it raises the question if the sheets present when we checked in was ever washed or replaced. Also the elevator was quite slow. "

"Great location! Excellent customer service! My only one complaint is that there are no microwaves at this property. "

"Very safe and close to Downtown, which made it super easy to walk back home after an evening out. The breakfast was excellent."

"Nice view"

"I’ve stayed here before, and this time I was disappointed at the lack of cleanliness in the room and overall condition of it."

"Good location, parking only a couple blocks away, very clean and quiet room."

"No towels in the room. Blood on pillow cases, hair left in tub. Gave pictures to front desk and have waited for a call from management and still haven’t heard anything. "

"Having previously requested a courtyard room, upon arrival it became apparent that rooms seemed to have been assigned first come first served. We were offered a two story suite at a considerable increase in price which we declined as we were only there for 3 nights. The room we were eventually given on the second floor was very tired but clean. The shutter blinds overlooking the party street had broken and missing slats making sleeping and dressing challenging. The staff were friendly enough but not very interactive. "

"The pillows in the rooms were very hard and so was the bed. In the pool area there where not enough towels for people and it seemed very cold for a indoor pool. "