Find Luxury Hotels in Carter Lake, IA

"Property location is convenient for exploring Old Market area. Air freshener used throughout hotel was overwhelming and windows in room do not open. "

"Clean rooms, friendly staff, convenient parking. The food at the restaurant was great…the bar stayed open past 10pm on Saturday. The staff was attentive and polite! "

"Front desk and breakfast cooks .. excellent."

"It was a basic stay, good service, great breakfast "

"Staff is incredible -- helpful, friendly, accommodating. Not only did we have a wonderful stay in a great location, but the staff made the difference for us from every other hotel. They graciously loaned us a screwdriver to put batteries in a new toy and were clearly working hard during breakfast to keep supplies stocked. At checkout time, our vehicle had a dead battery, so I went to the desk to let them know we'll be late returning our keys (needed to leave parking garage). When I was explaining, the clerk said, "Oh we can help! Our maintenance worker will meet you at your car for a jump!" He was there in under 10 mins and so kind. Hyatt Place saved us probably 2hrs waiting for roadside assistance. THANK YOU to everyone who made our stay fantastic -- from front desk, to maintenance, to maids, to breakfast staff. Customer service was impressive and much appreciated. "

"All good !"

"It met all our needs"

"Front desk staff was great, my rating for staff is for the manager who tried to tell me he didnt have any bath tub stoppers. The first room i was given was dirty the floor had crumbs everywhere, the lights were flickering non stop, and bath tub stopper was missing.I went to the front desk and asked for a new room which the ladybwas very helpful and gave me a new room.I go and take my items to the new room and try to relax and take a bath and the bath tub stopper was missing from the second room as well, so I go back to the front desk and now the manager is there I tell him both of the rooms dont have the stoppers and he told me unfortunately we are out and dont have anymore. I couldn't belive he would tell a fib like that so I gave him a little push back and he then told me to wait at the counter and went and took a stopper from another room which was too small and didnt even fit my bathtub in my room."