Find Family Hotels in Carrollton, TX

"Beautiful hotel, need to remodel, dirty carpets, small bathrooms, overpacked and short staff. We were for more tan 3 days and I had to go downstairs a request services phone from the room it didn’t work. The pool was cold… it’s supposed to be heated. "

"Great job from the team."

"The location was really the only bummer about this hotel. As I single woman, i was advised it probably wasn't safe to walk into downtown, so spent extra $$ to shuttle into town and trek around. Otherwise, the staff was exceptional and the decor fun and funcky."

"Great place "

"Staff was very friendly, responsive, and professional"

"Place is terrible. The thermostat doesn’t work in any of the rooms you have to ask for maintenance to come up before 11 at night if you want your thermostat adjusted. Pictures were falling off the wall baseboard and paint degrading. Not typically a person to complain or make ratings, but after planning a trip and seeing the condition of this place verse, what was online. I need to share with others you’re looking for a place simply to sleep, on an uncomfortable sunken mattress, this is your place."

"It is an older property but the staff make the difference. At the price point very good value. The staff were all very professional and extremely friendly and helpful. "

"Staff was very helpful and friendly "

"Wanted to check in early so I called a month in advance and was told to call back the day before the booking, I called the day before the booking and was put onto hold for 20 minutes and then somebody hanged on me twice in a row, decided to call IHG to figure out what is happening and the hotel hanged up on them, got to the hotel super early and saw people check in early then coming back to say the room was dirty and wasn’t cleaned, I also saw one of the receptionist put people calling on hold just to talk to his co workers and friends, the elevator is loud so if your room is next to the elevator good luck sleeping, last thing during near midnight they just let some random guy sleep on the couches in the lobby and food split all over the floor while staff did nothing"