Find hotels near Carribbean Cinemas Fine Arts Miramar, San Juan from NT$3,281

"Staff was great"

"Clean rooms friendly accommodating staff - would love to stay again! "

"There was only one elevator working in main lobby. We only found out about the other elevator option from another guest which was at the far end of the building near the pool. The tile floor in the room was very slippery when we arrived, not cleaned properly. The TV set was poor quality, bad reception unclear picture and sound, analog. Lighting wasn't working in several areas. The shower was filthy and shelves were broken that are supposed to hold soap, shampoo etc. The staff was rude and didn't explain how reserved area at the pool and hot tub were supposed to be rented by a third party."

"For the price my stay was terrible. The bed was hard, the covers were thin, and they did not have a fitted sheet on bed. The room also had a musty smell. The only thing this hotel have going is the view. I would not recommend it for anyone."

"Arrived very early to the hotel (10am) so knew the room would not be ready. After a wait to be seen by the unhurried reception staff we told them of this and they stored our large cases for us and said they would send us an email when the room was ready. Waited until 4pm and as no email had arrived we asked to check in 'officially'. We were told the room was 'being inspected' and would be another 10 minutes. Half an hour later we went to reception yet again and was told it wouldn't be long. After another 10 minutes it was finally ready. The staff did not tell us of the welcome drink, resort fee etc etc. We then went to the bar and waited for anyone to turn up. The reception staff could see us waiting but showed no interest at all. No smiles, no niceties and certainly no apologies from any staff we interacted with during this time. Breakfast was OK. The hot water urn had been used for coffee previously so my tea tasted of coffee. The older chef was great and was saying good morning and asking if he could get us anything. He and one young lady receptionist and one older cleaning lady were the only members of staff we interacted with over 3 days that seemed cheerful, pleasant and keen to provide a good service. Male pool restroom had no hand towels for 2 days and today no toilet paper either. The shuttle bus is a good service and a great choice to get to the beach or Old Town. Overall, we're amazed at the positive reviews here as we thought it was pretty poor. "

"Hotel and grounds were immaculate and beautiful! The staff was congenial and the concierge/ travel/staff Tues April 7th very helpful in downloading my ticket for my flight to my wallet to lessen the wait for us at the airport. Food and service on the Rustica restaurant was excellent! We are going to return again soon! "

"Everyone is friendly and helpful. Clean room "

"Friendly staff "

"Small room, smelled of moisture, good enough for just spending the night. "