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Reviews of Cerise Carcassonne Sud

3 out of 5
Cerise Carcassonne Sud
1 Rue Darius Milhaud, Carcassonne

Reviews

8.0

Very Good

Rating 10 - Excellent. 279 out of 958 reviews" "
Rating 8 - Good. 472 out of 958 reviews" "
Rating 6 - Okay. 150 out of 958 reviews" "
Rating 4 - Poor. 42 out of 958 reviews" "
Rating 2 - Terrible. 15 out of 958 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Vadym

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very clean room and very attentive service. Good location. Overpriced breakfast, and hotel itself is very basic (3 stars is overstated rating), but hey, thus the price. You get what you pay for.
Stayed 1 night in Nov 2023

2/10 Terrible

Chris

Stayed 1 night in Sep 2023

10/10 Excellent

Emese

Liked: Cleanliness, room comfort
Bday trip
Upgraded - thank you so much. Loved the room and nice view. Enjoyed the pool too. Everything was CLEAN! Busline 2 stop is in front of the hotel. 6-7mins walk to the fortress. Aldi, Lidl, McDo is nearby too.
Stayed 2 nights in Sep 2023

8/10 Good

Donald

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for Citi. Easy walk. Plenty of parking. We had suite with plenty’s of space. No toiletries though so bring your own. Lack of mirrors for the ladies. Otherwise good.
Stayed 2 nights in Sep 2023
Response from The CERISE CARCASSONNE SOUTH Team. on 2023/9/11
Hello,Thank you for sharing your thoughts. It is a pleasure for us to read that you enjoyed your stay! Regarding the lack of toiletries and the lack of mirror, we are taking your comments into account to improve.Looking forward to welcoming you again.Yours truly.

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very roomy, cozy and the staff was great. They have free parking on site. Very safe.
Stayed 1 night in Jul 2023
Response from The CERISE CARCASSONNE SOUTH Team. on 2023/8/7
Hello Manuel,Thank you for sharing your impressions. It is a pleasure for us to read that you enjoyed your stay!Looking forward to welcoming you again.Yours.

8/10 Good

Simon

Traveled with family
Liked: Amenities
A very enjoyable stay and the staff were extremely helpful and friendly
Stayed 3 nights in Jul 2023
Response from The CERISE CARCASSONNE SOUTH Team. on 2023/7/28
Hello Simon,Thank you for sharing your impressions. It is a pleasure for us to read that you enjoyed your stay!Looking forward to welcoming you again.Yours.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, room comfort
Staff were so helpful and friendly
Stayed 1 night in Jul 2023
Response from The CERISE CARCASSONNE SOUTH Team on 2023/7/25
Hello, Thank you for giving us this rating. It is a pleasure for us to know that you enjoyed your stay!Looking forward to welcoming you again.Good for you.

8/10 Good

TJ

Traveled with family
Liked: Cleanliness, room comfort
Comfortable enough
Overall, a fine stay. Not exceptional l, not bad. And the hotel itself is a little outdated. The rooms were clean, but just outdated. The overall facility was decent, not well manicured. The best thing about this place is your less than a 10 minute walk from the medieval city, which is a must see.
Stayed 1 night in Apr 2023

6/10 Okay

Björn

Stayed 1 night in Feb 2023

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness
Near old city
Great location to the fortified city. Overall it was a nice stay, but there was little to no soap and toilet paper, pool didn’t have any towels, and you had to take out your own trash and leave it at the edge of the property. Everything was clean but felt a little rundown. Breakfast was additional but very good. Laundry facilities on site but were 8 euros per load.
Stayed 3 nights in Oct 2022

8/10 Good

Theresa

Stayed 3 nights in Sep 2022

10/10 Excellent

Marie-Adeline

Stayed 1 night in Aug 2022

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Declan, Boston

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super location. Clean and great value for money. Would do again. Great for families. People very attentive
Stayed 2 nights in Jul 2022

4/10 Poor

Daniel, Hamilton

Traveled with family
Disliked: Property conditions & facilities
Old rooms No soap or toilet paper Terrible sofa couch
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Home from home with great location
The apartment was a great safe place where we could stay with our dogs and explore Carcassonne and the surrounding areas. The dogs felt relaxed and at home and we felt safe leaving them for short periods on their own when taking them along was not suitable. The old citadel was only a short walk away and there was ample parking. Access to the town and the motorways was a single road so very easy to travel and explore. Much better than staying at a hotel, yet with all the convenience of staying at a hotel.
Stayed 5 nights in May 2022

8/10 Good

Gavin

Traveled with family
Liked: Cleanliness, room comfort
Great value option
Basic but clean and tidy accommodation. Great location for walking to Carcassonne and affordable price. The pool was closed which was disappointing.
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Mixed review
The reception staff were very helpful in arranging a trip to the vet for our dog. Much appreciated. OK breakfast. Great location for the castle, bit of a walk to the old town. Reception closes at 8pm. Apartment was not cared for. Very basic, not enough crockery/cutlery provided. Could have been cleaner. We wonder if we were put in the poorer quality block because we have a small dog. Outside patio area and furniture was dirty. Dining chair covers marked and in need of a wash. What made it worse was that we were issued instructions upon arrival about cleaning the place before we left, removing all of our rubbish from the bins and warning the reception if we were leaving our dog in the room in case the cleaner was going in! There was no cleaner!! Toilet area didn’t smell clean either ☹️
Dirty patio table
Dirty patio chair
Basic living space
Clean and Comfortable bed
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Close to Old City of Carcassonne
Nice big apartment. Good beds. Very close to old city.
Stayed 1 night in Apr 2022

6/10 Okay

David

Traveled with family
Not what it was like in the photos.
Disappoint as the rentsal to sleep four people wasn't the same as advertised. In the photo it showed one double and two single beds. We got one double and a sofa bed. There was also minimal sheets for the sofa bed. And one of the sheets was covered in what looked to be dog hair. On the upside it was quite, ample parking and clean. But I wouldn't pick it again.
Stayed 1 night in Nov 2021

10/10 Excellent

gerard m

Liked: Cleanliness, room comfort
viva la france cerise
Nice roomy apartment with everything we needed and easy to adjust to our likings
Stayed 2 nights in Oct 2021

4/10 Poor

Felix

Traveled with family
Disliked: Cleanliness, room comfort
Not so Clean
We took the family room, it comes with a balcony. The balcony floor was extremely dirty. The chairs and table on the balcony seems like never cleaned with detergent. The clothes hanger was so dirty you could not hand your wet clothes or towel. The bathroom cabinets where all work and edges beginning to rotten. One air conditioning for a 2 bedroom and living room. When we put the A/C on dust came out the vents. I do. Or recommend this property and will be claiming Hotels.com for a refund.
Bathroom
Bathroom coverts
Look closely
Air Conditioner in room
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Marie-Luce

Stayed 1 night in Oct 2019

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carcassonne - paint the town cerise!
It was spacious comfy and clean and we thought excellent value. The reception staff member was lovely, obliging and helpful and gave us excellent advice on what to do in the area and also a terrific dinner recommendation.
Stayed 1 night in Sep 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Excellent location, friendly helpful staff. Great to be able to cater for yourself as the apartment had all the equipment needed for cooking. They even supplied washing up liquid,
Stayed 2 nights in Sep 2019

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fine, clean and tidy and very close to the Medieval Old Town, but a little pricey at €135 per night
Stayed 2 nights in Aug 2019

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was the perfect size for myself, my husband, our daughter and my brother. We had a wonderful suite of three rooms (Two bedrooms and a living/kitchen area with a trundle). The walk to the walled city of Carcassonne was less than five minutes and the neighborhood the hotel was in was lovely. The breakfast was the best we've had in any hotel. Such nice hosts and a fabulous stay. I would absolutely stay there again.
Stayed 1 night in Jul 2019

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a large group and close to the castle
Stayed 1 night in Jul 2019

8/10 Good

Philippe, Mexico City

Traveled with family
Liked: Cleanliness, staff & service
Cerise is very basic, rooms are clean and spacious, there is plenty of parking space and the place is just 5 minutes walk from La Citadele. Front desk staff is amicable & helpful. However the room wasn’t carefully attended and shampoo and body wash were empty. We don’t recommend going for their breakfast either: fruit was frozen, scrambled eggs, bacon and sausages are served in an proportionally small recipient and wasn’t refilled properly since 9:30 AM (although it was supposed to finish at 10:30). Still
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, spacious, clean and comfortable. Good location
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Outdated. Well located. Friendly staff. Good parking.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice room, towels were not clean , no toilet paper , but we were able to find the storage room that had what we needed, after hours. Locate is great .
Stayed 1 night in Jun 2019

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great trip, nice area
Stayed 1 night in Apr 2019

10/10 Excellent

Richard, NC USA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close walk to Mid Evil City Friendly and Helpful Staff After sharing a room with our 9 year old for a week It was nice staying here and Getting our own Bedrooms
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good kitchen facilities for a few days. Plenty of room in the property.
Stayed 2 nights in Mar 2019
Response from The CERISE Staff on 2019/4/4
Dear Guest, Thank you for reviewing your stay. We look forward to welcoming you again. Best regards. The CERISE Staff.

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Clint

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Roy, London, UK

Liked: Cleanliness
Very basic apartment hotel
A very basic hotel. Reception staff are very friendly. However, reception open from 4pm. Facilities were also very basis. Very small swimming pool
Stayed 2 nights in Dec 2018

10/10 Excellent

Beverley

Great location for Old town and a 15 minute walk to new town. The reception staff are lovely and very helpful with advice on where to et etc. The room was huge and very well equipped. Safe car park, Nice quiet area. Would definitely stay again.
Stayed 2 nights in Nov 2018
Response from The CERISE Staff on 2018/11/28
Dear Beverley, Thank you for reviewing your stay in our residence. We look forward to welcoming you again. Best regards. The CERISE Staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

MaryEllen, Laguna Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value and within walking distance of Castle. Breakfast good value.
Stayed 1 night in Oct 2018
Response from The CERISE Staff on 2018/10/16
Dear MaryEllen, Thank you very much for reviewing your stay at CERISE Carcassonne Sud. We are delighted that you enjoyed our location, right next to the Castle. We look forward to welcoming you again. Best Regards. The CERISE Staff.

8/10 Good

ESTER, Alcoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very comfortable when staying with children. It’s quite near to the castle and it’s very quiet. Staff is lovely buy I’d have liked to have the room cleaned some day during our stay, and towells changed.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
The property had all the items that were advertised. Although they were all very tired, it could do with some better upkeep.
Stayed 2 nights in Sep 2018

8/10 Good

john, dartford

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Close to Cite
Very enjoyable holiday all you need nearby, lots to see in Carcassonne and the area around
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018