"Like- friendly and helpful staff, nice grounds. Premium liquor but you HAVE to ask for it Food was ok normal all inclusive like. Great pools! Shows and entertainment staff were great!
Dislikes- very dated property. For paying the premium price I would expect it to updated. Rooms were old including furniture decor. We visited the non palace RIU next door and it was way ! Younger vibe though. There were no activities or anything to do at night. There was only one pool table between the two hotels and that was not at the palace. The palace”s sports bar was was literally two tvs and some lounge chairs. No activities and no bar inside it. They hotel could use more activities to do
Unhappy - the RIU parties were temporarily closed the entire time we were there. That was very disappointing as it is part of the reason we stayed there and we were not informed of it being closed. Also they advertise that you can connect with the internet in their tvs to stream services. Our tv did not allow that. We were told that some of the tvs allow streaming and some do not. We were told we had to”cable like” channels but they were all in Spanish. It should definitely be stated that not all rooms allow streaming. There reallly were no extras at this hotel and it was not worth the premium price
Overall it’s a nice hotel but I have stayed at numerous RIUs and this one was my least favorite. I would not have chosen to pay the extra for the Palace."
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