Presidential Suite, 1 King Bed with Sofa bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi
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Reviews of Heritage Grand Inn

2.5 out of 5
Heritage Grand Inn
1150 E Linn St, Canton, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 248 reviews" "
Rating 8 - Good. 91 out of 248 reviews" "
Rating 6 - Okay. 20 out of 248 reviews" "
Rating 4 - Poor. 8 out of 248 reviews" "
Rating 2 - Terrible. 10 out of 248 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brandon, Gilbert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t stay there and was unable to cancel my booking, horrible property, horrible company and Expedia not giving me my money back. I will file a formal complaint.
Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Friendly and efficient staff. Very clean and nice. Soft cozy beds
Stayed 1 night in Apr 2024

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Road noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and pleasant
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Clean. Extremely comfortable beds. Quite location.
Stayed 1 night in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice comfortable friendly hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 3 nights in Mar 2024

10/10 Excellent

Butch

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, and beds were comfortable
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Under construction
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce snd Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people, extremely clean and accommodated a request to be located near entrance. We will stay here in the future!
Stayed 2 nights in Dec 2023

8/10 Good

Douglas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is good, were in town for business , didnt look around otherwise
Stayed 2 nights in Nov 2023

10/10 Excellent

Joe

Stayed 2 nights in Dec 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Krista

Traveled with family
Liked: Staff & service, room comfort
Weekend trips
It was good but the fold out couch had not been cleaned. There were crumbs left from the previous tenant. They also do not have an elevator which made it pretty inconvenient for my mom who struggles with stairs.
Stayed 2 nights in Dec 2023

10/10 Excellent

MARCIA, KISSIMMEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

John

Stayed 1 night in Nov 2023

10/10 Excellent

Gregg

Stayed 1 night in Nov 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very clean! The bed was too squishy for my liking and I suggest having an extra blanket availablein the room. Overall good value for the price.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and helpful. The room was clean and comfortable. It was just a quick stay but hassle free and welcome.
Stayed 1 night in Oct 2023

8/10 Good

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
My husband and I liked our accommodations so much, we plan on returning for mini vacations throughout the year, even though there is nothing we need in Canton.
Stayed 1 night in Oct 2023

10/10 Excellent

Bonnie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Very friendly staff. Clean room. Comfy bed. TV works! Great Price. That says it all.
Stayed 5 nights in Sep 2023

8/10 Good

MIchael J.

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility and fast check-in, with a nice assortment of continental breakfast foods.
Stayed 2 nights in Sep 2023

10/10 Excellent

Romualdo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Great Price
Great Hotel for the price - I will go back next year
Stayed 2 nights in Aug 2023

8/10 Good

Bernard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nice rooms, clean and everything was in good condition. The continental breakfast was good but started a little late.
Stayed 1 night in Aug 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Jon

Stayed 1 night in Aug 2023

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Cruz

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very uncomfortable beds
The hotel itself was very clean and kept well. The big problem we had was the beds and pillows were absolutely terrible. So if you plan on getting a bad night sleep this is the perfect spot!
Stayed 1 night in Aug 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No further comments
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel; deplorable guest at breakfast...
The hotel was the best in town. Helpful employees. Clean facility. Could use some protein for breakfast, though. However, I will complain that one person who selfishly dominated the breakfast area television. She was sitting there at 7am and was still there at 1030am, playing Fox News for the breakfast guests. Some of the other patrons would have liked to watch the local news and weather, especially with tornado watches that came later that day. Deplorable.
Stayed 1 night in Aug 2023

10/10 Excellent

Mardell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Very nice hotel. 5+ stars. Very clean, quiet, friendly staff. I highly recommend. Will stay here again if in town.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was pretty sad
Stayed 1 night in Jul 2023

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel clean and nice ownership
Stayed 1 night in Jul 2023

10/10 Excellent

Jana

Stayed 1 night in Jul 2023

10/10 Excellent

clarence

Liked: Cleanliness, staff & service, property conditions & facilities
clean and nice staff
Stayed 2 nights in Jul 2023
Response from Manager on 2023/7/10
Thank you for giving us an excellent rating. We appreciate it.Have a wonderful day.

2/10 Terrible

margaret

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Jun 2023
Response from Manager on 2023/6/18
Dear Guest,You reserved a double room through Expedia for 2 nights with check-in date of June 11, 2023. Our cancellation policy is 24 hrs before check-in time which means you need to cancel your reservation on June 10, 2023 before 3 pm. You did call us on the day of check-in which is June 11, 2023 at 4:30 pm. So technically you called us 25 and half hours after the cut off time, not an hour and half to cancel your reservation. (I don't think my math is that poor).Please verify our cancellation policy on www.expedia.com as well as the confirmation email which you received from Expedia. We informed you that we do charge for 1 night for last minute cancellation which you didn't like it. I didn't know that following our hotel policy and charging guest for last minute cancellation is considered as RUDE STAFF.Moreover, we can't force our stay over guests to stay in their rooms for 24 hrs and keep their vehicles parked in our parking lot for 24 hrs so that our other prospective guests like you will feel safe. As per your kind information, June 11 was Sunday evening and most of our weekend guests did check out on Sunday morning. We can't force them to stay at our hotel and not to leave for home so that guests like you will notice parking lot with full of cars. It's matter of common sense that weekend guests checks in on Friday night and checks out on Sunday morning.For your kind information, we are renting our rooms on daily basis. We don't rent our rooms on monthly, weekly or hourly basis and that is the reason why you didn't see more cars in our parking lot on Sunday evening.You should not judge a book from its cover. You even didn't enter to our property. You just called us and asked to cancel your reservation as you saw parking lot was empty. That was your decision and its not our fault to have parking lot empty. We will provide enough proofs to your credit card company, if we will receive any dispute from your end to prove our side.Have a wonderful night.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2023
Response from Manager on 2023/7/4
Thank you for an excellent ratings Teresa. We appreciate it.Have a wonderful day.

10/10 Excellent

Cris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Very helpful and polite. Made excellent dinner recommendations. Everything was nice and clean. Beds were comfortable and room was clean and well maintained.
Stayed 1 night in Jun 2023
Response from Manager on 2023/6/16
Thank you for an excellent review Cris. We appreciate your time to write review about your recent stay at Heritage Grand Inn. We are glad to know that you enjoyed your stay at this hotel.Have a wonderful day.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and comfortable !
Stayed 2 nights in May 2023
Response from Manager on 2023/6/5
Thank you for your time to write review about your recent stay at Heritage Grand Inn. We appreciate it. We are glad to know that your room was clean and comfortable.Hope to see u again.Have a wonderful day.

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 2023/6/5
Thank you for your time. We appreciate it.Have a great day.

10/10 Excellent

Beth

Stayed 1 night in May 2023
Response from Manager on 2023/6/24
Thank you for an excellent ratings. We appreciate it. Have a wonderful evening.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property looks amazing since the remodel. Beds were amazingly comfortable. Love the no smoking policy for the whole hotel. Check in was smooth and the staff was friendly. Will definitely stay again.
Stayed 2 nights in May 2023
Response from Manager on 2023/5/28
Thank you for an awesome review David. I am glad to know that you liked our renovations. Thank you for business.Have a great day.

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 2023/5/13
Thank you for an excellent ratings. We appreciate it.

10/10 Excellent

Chris

Stayed 1 night in May 2023
Response from Manager on 2023/5/11
Thank you for an excellent ratings Chris. We appreciate it.Have a wonderful day.

8/10 Good

Paul, Eau Claire

Stayed 3 nights in Apr 2023
Response from Manager on 2023/5/28
Thanks for an excellent ratings.We appreciate it. Have a wonderful day.