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Reviews of The Kemilau Hotel & Villa Canggu

3.5 out of 5
The Kemilau Hotel & Villa Canggu
Jl. Raya Semat Gg.Anggur No.9.Tibubeneng, Canggu, Bali

Reviews

8.4

Very Good

Rating 10 - Excellent. 12 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Milka on 2019/10/14
Dear Value Guest, Warmest Greetings from The Kemilau Hotel & Villa Canggu.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Kemilau Hotel was enjoyable. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your memorable experience, we are looking forward to welcoming you back to Kemilau Hotel With kind regards Milka Sitorus

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
The staff were very friendly and hotel is in a great location. However we were given the worst room (bottom floor by the reception) which is fine however when we asked for the floor to be moped and vacuumed when were out (due to a leak from the fridge and long black hairs on the floor) this was not completed. The cleanliness therefore could be improved as when you ask for something quite trivial you expect it to be done. There was also an electrical box which was visible near the crawling and it made a humming noise. On the whole we did not actually spend much time at the hotel and the bathroom, shower and bed were all very good.
Stayed 2 nights in Sep 2019
Response from Milka Sitorus on 2019/10/1
Dear Value Guest, Warmest Greetings from The Kemilau Hotel & Villa Canggu.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Kemilau Hotel was enjoyable. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your memorable experience, we are looking forward to welcoming you back to Kemilau Hotel With kind regards Milka Sitorus

10/10 Excellent

Reva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved and would return!
The service was great! The room was AMAZING. Location was perfect. The in house massages were great. The only negative thing about our stay was the food was not good. We ordered room service for dinner and a floating breakfast. We didn't enjoy either. Everything else was perfect!
Stayed 1 night in Jun 2019
Response from Milka Sitorus on 2019/6/24
Dear Valued Guest, Warmest Greetings from The Kemilau Hotel & Villa Canggu.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Kemilau Hotel was enjoyable. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your memorable experience, we are looking forward to welcoming you back to Kemialu Hotel With kind regards Milka Sitorus

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its central, very quiet, staff are amazing and the facilities are a beautifull design which complement the local heritage while leaning towards minimalist all this centered around a beautiful leafy green pool where you can be social should you choose.
Stayed 9 nights in Apr 2019
Response from Milka Sitorus on 2019/4/23
Dear Value Guest, Warmest greetings from The Kemilau Hotel & Villa Canggu On behalf of Management and the staff of The Kemilau Hotel, we would like to thank you for your feedback through Expedia. We appreciated your comment and great to know that you enjoyed your stay with us Please share your experience stay at The Kemilau Hotel & Villa Canggu to your family, friends and colleague so that many people know about our Hotel. Once again thank you for staying with us and we look forward to having you back to The Kemilau Hotel & Villa Canggu on your next trip. Best Regards Milka Sitorus Hotel Manager

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from TEJA on 2019/3/26
Dear Valued Guest, Warmest greetings from The Kemilau Hotel & Villa Canggu On behalf of Management and the staff of The Kemilau Hotel, we would like to thank you for your feedback through Expedia. We appreciated your comment and great to know that you enjoyed your stay with us. Please share your experience stay at The Kemilau Hotel & Villa Canggu to your family, friends and colleague so that many people know about our Hotel. Once again thank you for staying with us and we look forward to having you back to The Kemilau Hotel & Villa Canggu on your next trip. Best Regards The Kemilau Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern boutique hotel. Friendly customer service.
Stayed 2 nights in Dec 2018
Response from JERRY on 2019/2/26
Dear Valued Guest, Warmest greetings from The Kemilau Hotel & Villa Canggu On behalf of Management and the staff of The Kemilau Hotel, we would like to thank you for your feedback through Expedia. We appreciated your comment and great to know that you enjoyed your stay with us. Please share your experience stay at The Kemilau Hotel & Villa Canggu to your family, friends and colleague so that many people know about our Hotel. Once again thank you for staying with us and we look forward to having you back to The Kemilau Hotel & Villa Canggu on your next trip. Best Regards The Kemilau Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kemilau at Canggu was in an awesome location, close to amazing cafes and walking distance from Finns Beach Club. The staff were very attentive and helpful, organising scooters and other transport for us. The room was modern, clean and comfortable. The pool area was a beautiful place to sit and relax. We loved our stay!
Stayed 5 nights in Dec 2018
Response from Milka Sitorus on 2019/1/10
Dear Valued Guest, Warmest greetings from The Kemilau Hotel & Villa Canggu. On behalf of Management and the staff of The Kemilau Hotel, we would like to thank you for your feedback through Expedia. We appreciated your positive comment and great to know that you enjoyed your stay with us, Please share your experience stay at The Kemilau Hotel & Villa Canggu to your family, friends and colleague so that many people know about our Hotel. Once again thank you for staying with us and we look forward to having you back to The Kemilau Hotel & Villa Canggu on your next trip. Best Regards The Kemilau Team

8/10 Good

Wing Yeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and friendly
Quiet and clean accommodation, perfect for solo traveller.
Stayed 1 night in Dec 2018
Response from Ika on 2018/12/31
Dear WIng Yeun On Warmest greetings from The Kemilau Hotel on behalf of The Kemilau staff & Management, we would like to thank you for your feedback through Expedia.com We appreciated your positive comment and great to know that you enjoyed your stay with us, Please share your experience stay at The Kemilau Hotel & Villa Canggu to your family, friends and colleague so that many people know about our Hotel Once again thank you for staying with us and we look forward to having you back to The Kemilau Hotel & Villa Canggu on your next trip With kind regards Ika

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Ika on 2018/12/15
Dear Valued Guest, Warmest greetings from The Kemilau Hotel & Villa Canggu On behalf of Management and the staff of The Kemilau Hotel, we would like to thank you for your feedback through Expedia.com. We appreciated your positive comment and great to know that you enjoyed your stay with us, Please share your experience stay at The Kemilau Hotel & Villa Canggu to your family, friends and colleague so that many people know about our Hotel Once again thank you for staying with us and we look forward to having you back to The Kemilau Hotel & Villa Canggu on your next trip. Best Regards The Kemilau Team

10/10 Excellent

Farouk, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hideaway in Canggu
The hotel is well set out and the room is spacious and very comfortable. Pillows and mattress are of high quality. Kitchen food is delicious although a little slow (because the place is still new). Special mention for all the staff who are pleasant and very helpful - for the small requests and big ones.
Stayed 2 nights in Sep 2018
Response from Ika on 2018/9/24
Dear Farouk, Warmest greetings From The Kemilau Hotel & Villa Canggu On behalf of Management and staff, we would like to thank you for your great feed back during your stay with us We are happy to know that you are enjoy your stay with us Please share your experience stay to your family,colleague and friends so that many people know about our Hotel Once again, Thank you Farouk, We look forward to welcoming you again to The Kemilau Hotel Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
We really enjoyed our stay here! You could tell that the hotel was brand new and not everything was finished, but the room was really nice and the service was great! Can't really say anything about the hotel restaurant, the breakfast was ok, but just around the corner from the hotel you will find probably the best café in Canggu (Petit Gourmet), so we had most of our breakfasts there instead. The hotel is located on a quiet side street, but the traffic on the main road makes it not really ideal for walking (down to the beach is ok though) so I would recommend renting a scooter or taking a taxi, especially at night. Would gladly come back!
Stayed 4 nights in Aug 2018
Response from Ika on 2018/9/14
Dear Valued Guest, Warmest greetings from The Kemilau Hotel & Villa Canggu.. On behalf of Management and staff of Kemilau Hotel & Villa, we would like to thank you for your feedback through Expedia.com We are happy to know that you enjoy your stay at Kemilau Hotel, Please share your experience stay to your collage, friends and family so that many people know about our Hotel Have a great day Thank you With kind regards

4/10 Poor

Laura

Stayed 1 night in Oct 2022
Response from Milka Sitorus on 2022/10/8
Dear Laura,Warmest Greeting from The Kemilau Hotl & Villa CangguThank you so much for sharing your experience while you stay in Kemilau Canggu.If there is anything else that we can help you please let us know by contacting us directly.Thanks and looking forward to welcoming you back to The Kemilau Hotel & Villa CangguBest Regards

2/10 Terrible

Kurie

Disliked: Staff & service, property conditions & facilities, room comfort
the worst experience, poor operation
사진만 보고 근사한 호텔일 거라 기대하고 갔는데 사용하기엔 너무 불편한 곳이었어요. 이 가격이면 발리엔 훨씬 좋은 곳들이 많아요! 객실 조명이 너무 이상해서 음침한 느낌이 들고 무엇보다 화장실이 야외와 연결되어 있어서 위 객실과 소리가 그대로 공유되는 최악의 건축이었어요. 위에서 뭘 하는지 생생하게 들립니다..... 어매니티도 샴푸인지 바디워시인지 모를 통 하나 달랑 있었구요. 조식 장소도 형편없었고 스태프들 운영, 호스피탈리티 모두 수준 이하였어요. - the worst bathroom & shower, connected to upper room and you might know what people do exactly..... - poor operation, bad communication - weird lightings
Stayed 1 night in Jan 2020
Response from Milka on 2020/2/5
Dear Kuire, Warmest Greetings from The Kemilau Hotel & Villa Canggu.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Kemilau Hotel was enjoyable. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your memorable experience, we are looking forward to welcoming you back to Kemilau Hotel. With kind regards Milka Sitorus

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien situé et personnels avenants service professionnel
Stayed 25 nights in Oct 2019
Response from Ika on 2019/11/14
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019
Response from Milka Sitorus on 2019/10/24
Dear Value Guest, Warmest Greetings from The Kemilau Hotel & Villa Canggu.. Thank you for providing a great comment about your recent stay with us. We are happy to know that your stay with Kemilau Hotel was enjoyable. Your comment will be shared to our team, for sure will be a motivation for us to make even greater. We will do our utmost effort to keep our commitment to always deliver the best experience for every customer. Once again thank you for sharing your memorable experience, we are looking forward to welcoming you back to Kemilau Hotel With kind regards Milka Sitorus

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious room. Breakfast was ok. The internet was not working at all when we came, but after we mentioned about it to the staff, they kindly fixed it! Location was fine. Pool was a bit of disappoinment but luckily it was only a bit over 1km to the beach.
Stayed 3 nights in Apr 2019
Response from Ika on 2019/5/8
Dear Valued Patner, Warmest greetings from The Kemilau Hotel & Villa Canggu On behalf of Management and the staff of The Kemilau Hotel, we would like to thank you for your feedback through Expedia.com. We appreciated your comment and great to know that you enjoyed your stay with us, your feedback regarding the Wifi is well noted. We will further work with our team members to improve our product Please share your experience stay at The Kemilau Hotel & Villa Canggu to your family, friends and colleague so that many people know about our Hotel. Once again thank you for staying with us and we look forward to having you back to The Kemilau Hotel & Villa Canggu on your next trip. Best Regards Milka Sitorus Hotel Manager

4/10 Poor

kristoffer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Ika on 2019/2/16
Dear Kristoffer, Warmest greetings from The Kemilau Hotel & Villa Canggu First of all thank you for your feedback through expedia.com. We apologize if we can't meet your kind expectation and we wish we could be better in the future. Thank you With kind regards

4/10 Poor

kristoffer

Disliked: Staff & service, property conditions & facilities, room comfort
Dålig mat i restaurangen och det hela kändes inte genomtänkt. Dålig service från personalen förutom en kille, ingen hade nån koll på vad service är och var inte särskilt villiga till att försöka istället satt dem hellre med sina mobiler och kollade klipp.
Stayed 4 nights in Feb 2019
Response from Ika on 2019/2/11
Dear Kristoffer, Warmest greetings from The Kemilau Hotel & Villa Canggu First of all thank you for your feedback, your great feedback already pass with department concern Will improve our service and product in the future With kind regards

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Ika on 2018/11/15
Dear Valued Guest, Warmest greetings from The Kemilau Hotel & Villa Canggu On behalf of Management and the staff of The Kemilau Hotel, we would like to thank you for your feedback through Expedia.com We appreciated your positive comment and great to know that you enjoyed your stay with us Please share your experience stay at The Kemilau Hotel & Villa Canggu to your family, friends and colleague so that many people know about our Hotel Once again thank you for staying with us and we look forward to having you back to The Kemilau Hotel & Villa Canggu on your next trip. Best Regards The Kemilau Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig fornøyd!
Veldig førnøyd med dette hotellet. Kjempe bra service, alltid blid og immøtekommende. Fikk svar på alle spørsmål jeg hadde og de var veldig behjelpelig. 10 min gange til strand. Veldig travel plass, men det er helt stille ved hotellet.
Stayed 2 nights in Oct 2018
Response from Ika on 2018/10/13
Dear Valued Guest, Warmest greetings from The Kemilau Hotel First of all thank you for your great feedback and we really appreciated and happy to know that you enjoy your stay at Kemilau Hotel Please share your experience stay at Kemilau to your Family,friend and colleague so that many people in the world know about Kemilau Hotel Once Again, Thank you and look forward to welcoming you back to stay at Kemilau Have a great day With kind regards Ika