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"I'd been to the area many times but never stayed at the Congress Hotel before. I booked it because the price was right, the location was good and I recognized the name. It was lovely compared to some other nearby hotels that are of the same age."

"Internet access "

"The guys at the front desk were real helpful"

"Very comfortable bed, nice room furnishings. Some street noise on lower floors. Very good location."

"Staff was kind and friendly."

"Very happy with the hotel and location. We had a double room with two bathrooms. I’ll never understand hotels using full size beds when there’s plenty of room for a queen. The room was large enough to accommodate bigger beds. Luckily it was just me and my 6 year old for this trip so it was great. The hotel offered some nice amenities that we unfortunately didn’t have time to use. The second bathroom was a nice perk of the room. The beds were comfortable enough. Not too hard and not too springy. The hotel is lovely. Beautiful old architecture and the lobby is stunning! "

"Nice place. Clean. Good beds. "

"Kids really enjoyed the pool. Breakfast was good as well"

" The WhiteHall Hotel BW Premier Collection is fortunate to have both Felicia and Cheryl representing their establishment and welcoming guests daily. During our recent stay in the downtown Chicago area, these two exceeded expectations to ensure our stay was pleasant and rewarding. Upon check-in, we encountered an unforeseen issue with our room key, but Felicia quickly resolved the situation by providing us with a complimentary upgrade, which we greatly appreciated. Additionally, Cheryl went above and beyond by assisting us in obtaining a private car service to attend a special event we were in town for. Their exceptional service truly made our experience memorable! "