"The first time I stayed at this hotel was three years ago, and I unfortunately had a better experience during that visit.
This time, I was unaware that parking spaces now need to be reserved in advance. This information was not listed on the hotel’s website or Expedia, and we were not made aware of the requirement before arrival. When we asked where we could park, we were directed to areas about a five-minute walk away. Unfortunately, there appears to have been some miscommunication, possibly due to a language barrier, and we ended up parking in an area where we received a ticket. When we brought this to the hotel’s attention, we were disappointed that they were unable to offer any assistance or take responsibility.
The massage therapist was wonderful, but the massage room itself could be improved. It is located next to a staff work and dishwashing area, so there was considerable noise during the treatment, including dishes and equipment being moved, buckets being dropped, and staff conversations. The massage table was also quite small and not very comfortable.
Lastly, there was a noticeable musty/mold-like smell in the bathroom that made me wonder if there may be a moisture issue. I did not experience this in the larger family room during my previous stay.
I’m still giving 4 stars for the great location, the kindness of receiving my packages weeks before arrival, and how easily accessible the hotel was via WhatsApp."
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