When we returned to the room at night, we found many insects flying around. By then, it was already past midnight. It was disgusting, and we felt extremely itchy and uncomfortable. We were genuinely concerned about possible allergic reactions or being bitten.
We went down to the reception to ask for help. However, the receptionist said there was nothing she could do. She could only arrange for someone to clean the room the next day.
Due to hygiene concerns, I couldn’t stay in that room and requested to be moved to another one. The receptionist insisted the hotel was fully booked for the next few days and refused to offer another room, even for the following night. It was incredibly frustrating to be told we had to stay in the same room even after pest control. After chemical spraying, how could we be expected to sleep there? Our luggage would also be exposed to the chemicals, which is unacceptable.
All we wanted was a place to rest, but since they wouldn’t provide another room, I had no choice but to request refund and leave at midnight. The receptionist claimed she couldn’t issue a refund and that I’d need to wait for the manager, who wouldn’t return until 8 AM—which was absurd. There should be a night shift manager available to handle such situations.
While I was contacting Expedia for support, at least three groups of guests were checking in during the night. This made us seriously question the receptionist’s claim that the hotel was fully booked for the next few days.