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"Absolutely fantastic property & staff"

"This is the second time I have stayed at this property. I will choose it again next time I am in Bloomington. The staff is friendly, the rooms are always clean, and it is in a great location. Very happy!"

"Near Target Center AND Pizza Lucé! Excellent stay!"

"Room was very clean and modern. "

"One of the worst hotels I’ve ever been at. When I walked into my room, it smelled like cigarette smoke. The carpet was stained, there was a used Kleenex and candy wrappers on the floor as well as hundreds of crumbs. It looked like it had not been vacuumed in weeks. The bathroom sink and counter top was obviously not wiped down. My bed sheets were dirty with dirt, stains, and strands of hair everywhere. Absolutely disgusting. I asked to get a new room and the front desk gentleman upgraded me to a suit, which was somewhat better. The staff was friendly, that’s basically the only positive thing. "

"The room was impeccable, the location and access to the Skywalk was fantastic. That said, I did have an issue when I stopped by the front desk to have them validate my parking pass for come-and-go privileges, there were two employees standing at the front desk, each behind a computer. One was helping a couple check in and the other, Tommy, was standing there at attention, seemingly available to help, no signs or anything that he was unavailble. As I walked up he saw me and said “Come on, Bro…really?” Confused and thinking he was kidding or joking around, I handed him my parking ticket, and asked if he could validate it (a process another in my party did the prior day with ease, just told them his room number and they scanned the ticket.) Tommy begrudgingly took my ticket and mumbled to himself. At this point I realized he wasn’t joking, and somehow my request had annoyed him. I told him I could simply wait for the couple checking in next to me to finish and I could have his coworker help me if he needed be somewhere else, but he just replied “No point, I’ve already started”. He asked my room number, scanned the ticket, and I was on my way, it was as simple as could be, but was an odd interaction to say the least."

"Fantastic "

"Had insurance to cancel room and never got a refund"

"Great location "