Complete lack of communication. Didn't respond to my emails or messages. Wotif website wouldn't provide their phone number for me to call the property. Didn't send through check in details. Misleading property name... ghosting as FV Peppers. After 1 hour of trying to check in, making several phone calls, asking for assistance at FV Peppers, I finally made contact with the manager via phone. In order to check in, I had to go to the nearby convenience store to pick up the key from a lock box. The whole experience was dodgy and I highly recommend Wotif discontinue hosting this property on their website.
Renae
於 2024 年 9 月住了 1 晚
6/10
Emma
於 2024 年 8 月住了 3 晚
6/10
Room tired. Floor damaged from furniture moving. No instructions re trouble shooting tv. Shower area grouting and cleanliness needs attention. Complicated check in procedure.
Melissa
於 2024 年 7 月住了 1 晚
6/10
David
於 2024 年 7 月住了 5 晚
8/10
Check in process was awful. Room was fine, probably would book personally with the hotel next time instead of with Serain. Parking was not available so had to park off site
真實旅客
於 2024 年 6 月住了 8 晚
2/10
Joanne
於 2024 年 6 月住了 3 晚
10/10
Was good
Glen
於 2024 年 5 月住了 1 晚
6/10
Location was great, was not advised there was no parking available as info stated parking available which added an additional $120 cost I wasn’t prepared for. Bed mattress was not very comfortable.
Kristy
於 2024 年 3 月住了 1 晚
4/10
Unfortunately to check into this property was difficult. Very poor communication from the property to receive check in details.
The apartment did not feel clean, especially the lounge. The kitchen was very poorly equipped. Would not recommend this property.
Michelle
於 2024 年 1 月住了 1 晚
2/10
Never again
Justin
於 2023 年 11 月住了 2 晚
2/10
Danny
於 2023 年 7 月住了 2 晚
2/10
Was a terrible experience
david
於 2022 年 11 月住了 2 晚
8/10
James
於 2022 年 3 月住了 4 晚
8/10
Never stay here terrible area, unsafe, noisy in evenings
真實旅客
於 2021 年 5 月住了 4 晚
8/10
The apartment was as expected from the photos. The ensuite shower was missing a door which we were unaware of prior to our stay. During the second day, we received a phone call while we were out telling us that maintenance was there to install the shower door. So we had to return to the property. Fortunately we were at a nearby supermarket. The pool was nice, heated too.
真實旅客
於 2021 年 5 月住了 2 晚
8/10
Caitlin
於 2021 年 4 月住了 2 晚
4/10
I would not recommend this appartment to anyone. We conplained about our bed doona being stained and got no reply. There was no doona cover, just a sheet. Same for the matress, no cover just a sheet. Only 2 pillows, no spare pillows or blankets provided. Dirty cushions (stained and with other peoples hair) placed on the clean pillows on the bed. Tiny TV that was in "shop mode" that couldnt be turned off while we tried to watch the Anzac day services. The shower didnt seal and leaked all over the floor. We only got 2 towels to use, for 3 days stay and they were small. No towels provided to use the pool or gym.
No thought has gone into this, and complaints fall on deaf ears.
Not worth even half of the money spent.
真實旅客
於 2021 年 4 月住了 3 晚
6/10
PRO'S: View was amazing, location is great.
CON'S: Beds were hard, shower pressure was not great... One bathroom had a toilet roll holder missing / was broken (in the cupboard under the sink).
Besides that - awesome location, close to Fortitude Valley and RNA Showgrounds (walking distance).
Carpark is very tight.
真實旅客
於 2021 年 3 月住了 3 晚
2/10
Mark
於 2021 年 3 月住了 2 晚
8/10
Comfortable accommodation for the price - convenient location and wifi. The pool is much smaller than pictured and a bit more maintenance would be good (we needed to replace TV remote battery ourselves; smoke alarm continually beeped - presumably requiring a new battery). Key picked up from local convenience store; no concierge or luggage storage and communication re TV not working could have been much better from the owner / operator.
真實旅客
於 2020 年 12 月住了 4 晚
8/10
I stayed here with friends for a night out in the valley it’s situated close to everything. It is a nice apartment and has a great view from level 29 😊
Rosemaree
於 2020 年 12 月住了 1 晚
6/10
Great area to stay, walking distance to everything.
Nt
於 2020 年 10 月住了 3 晚
4/10
셀프체크인이 매우 불편합니다. 편의점 키박스에서 키를 교환하는 방법은 너무 낡은 방식입니다.