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Reviews of Residence Inn by Marriott Boston Downtown / South End

3 out of 5
Residence Inn by Marriott Boston Downtown / South End
2001 Washington Street, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 480 out of 741 reviews" "
Rating 8 - Good. 155 out of 741 reviews" "
Rating 6 - Okay. 52 out of 741 reviews" "
Rating 4 - Poor. 31 out of 741 reviews" "
Rating 2 - Terrible. 23 out of 741 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were very kind and helpful. The gentleman overseeing breakfast was quite good at his job --- kept checking the amounts of items, cleaning up, and acknowledging guests -- he stood out as an excellent employee. The cleaning staff was excellent as well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest places we have reserved. The room was fresh and clean and spacious. The staff made us feel comfortable at all times. They were always helpful. We loved staying here!!!
Stayed 2 nights in Apr 2024
Response from Tommie on 2024/4/24
Thank you

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed. There is a bit of a walk for evening dining.
Stayed 6 nights in Apr 2024
Response from Tommie on 2024/4/24
Thank you

10/10 Excellent

DANILO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Mar 2024
Response from Zabdy on 2024/3/31
We're glad you enjoyed your stay!

4/10 Poor

Natasha

Traveled with family
Liked: Cleanliness, property conditions & facilities
I had to give only two stars because of the parkimg situation. We arrived around 8:30pm and the on property overnight parking was full. The supposedly free parking on road was also full so i had to park blocks away at night with my young daughter on a road that i was afraid my car would be towed, luckly it was not. This was very inconvenient. Besides that the hotel was fine.
Stayed 1 night in Mar 2024
Response from Zabdy on 2024/3/31
Thank you for taking the time to write to us. We're sincerely sorry about the parking situation. We're trying to accommodate every guest in this aspect. Other than that, we're glad you found everything good.

8/10 Good

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in Mar 2024
Response from Zabdy on 2024/4/1
Thank you for rating us. We hope to see you again!

10/10 Excellent

Khabir

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Zabdy on 2024/4/1
Thank you for the rating.We're looking forward to hosting you again!

10/10 Excellent

Murphy Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and the staff was great but I thought the daily parking of $40 a day was too expensive.
Stayed 2 nights in Feb 2024
Response from Zabdy on 2024/4/1
Thank you for taking the time to review us. We're glad you enjoyed our environment. I understand the parking situation isn't for everyone, we try our best to accommodate guest that don't want to pay the 40 with off-site street parking.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, helpful staff. Front doors locked at all times seemed like there are safety concerns?
Stayed 3 nights in Feb 2024
Response from Zabdy on 2024/4/1
Thank you for taking time to review us. Thank you, we're glad you enjoyed your stay with us. Front doors are locked at all times because we're open 24/7. We don't do public bathroom so our doors being locked prevents random people from taking the experience out of our guest's hands.

10/10 Excellent

Jamil

Stayed 2 nights in Feb 2024
Response from Zabdy on 2024/3/31
Thank you so much for the rating.We are glad you enjoyed your stay!

8/10 Good

ali

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Area are not safe to many homeless peoples and drogues
Stayed 21 nights in Jan 2024
Response from Tommie on 2024/4/4
Thank you for sharing your comments, we do our best to make sure that our guest are safe as well as provide the best places to see the city of Boston. Thank you again and have a great day,

10/10 Excellent

eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Zabdy on 2024/4/1
Thank you for taking the time to rate us.

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay
Stayed 1 night in Dec 2023
Response from Meaghan M on 2024/2/8
Thanks Lucy! So glad to hear you loved the stay. Please keep us in mind next time you are in town!

10/10 Excellent

Jocelyn, Edison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Nice and clean.
Stayed 1 night in Jan 2024
Response from Meaghan M on 2024/2/8
Thanks Jocelyn! We're so happy you took the time to leave us a great review. We hope to see you back here soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and loved the kitchen area. Cooked in during bad weather awesome
Stayed 2 nights in Jan 2024
Response from Meaghan M on 2024/2/8
Thanks Katherine! Glad to hear you loved the kitchen area and found some comfort in bad weather. Hope to see you back here soon.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel checked all the boxes except for breakfast. I am a breakfast person and look forward to eating breakfast every morning but the breakfast offered was so limited, repetitive and stale. I was beginning to wonder it some of it was just reheated. Even the fruits had seen better days. I was almost torture having the same things every morning. Unfortunately my stay was 8 nights and it was already paid for. It is a new looking and fresh hotel and the staff seems very nice but they need to fix the breakfast.
Stayed 8 nights in Jan 2024

10/10 Excellent

Joi, Roxbury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meaghan M on 2024/2/8
Hi Joi! Thanks so much for the review. We are so glad you took the time to leave us some feedback. We hope to see you next time you are in town.

10/10 Excellent

Wilmer

Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Meaghan M on 2024/2/8
Thank you for your feedback! I appreciate you taking the time.

8/10 Good

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room
Stayed 3 nights in Jan 2024
Response from Shea on 2024/1/13
Dear James, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Excellent

Caitlin Bothwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Shea on 2024/1/13
Dear Caitlin, Thank you for taking the time to review us! We are so pleased to hear you were satisfied with your stay and we hope to see you stay here again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

8/10 Good

Galit

Stayed 1 night in Dec 2023
Response from Shea on 2024/1/5
Dear Galit, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people are very friendly and helpful
Stayed 1 night in Dec 2023
Response from Shea on 2024/1/5
Dear Miguel, Thank you for taking the time to review us! We are so glad to hear you enjoyed your stay with us and our staff was friendly and helpful! We hope that you will stay here again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Shea on 2024/1/5
Dear Guest, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope to see you stay here again in the near future. Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Excellent

Patti, Longwood

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are large with great amenities
Stayed 1 night in Dec 2023
Response from Meaghan M on 2023/12/5
HI Patti! Thanks so much for the great review we are so glad you found the room to be comfortable. We hope to see you again next time you are in town.

2/10 Terrible

Migdoel

Stayed 5 nights in Nov 2023
Response from Meaghan M on 2023/12/5
Hi Migdoel, We are sorry to hear that you did not have a great stay. Please let us know what we could have done to do better next time! We do appreciate your business and your feedback.

10/10 Excellent

YEONJIN

Stayed 8 nights in Nov 2023
Response from Shea on 2024/1/5
Dear Yeonjin, Thank you for taking the time to review us! We are pleased to hear we could satisfy you throughout your stay and we look forward to seeing you again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The inside is NICE!!! The parking is NOT!!!
I enjoyed my stay at this Hotel. Upon arrival, Zabdy was efficient, engaging and super lovely! She checked on me later on, and I liked that...There was a Security Officer Lady at the door as well, ensuring I felt safe. I really appreciated that too. My suite was clean, fresh and well-appointed. The street parking shuffle was ridiculous (I received a ticket), but I hope to have it dismissed. Note: Be prepared to pay for parking just about everywhere! Also, the breakfast buffet needs more traditional meat. (I am meat centric). However, the team-members for the dining experience were attentive and helpful. Other than those things, I would stay there again for sure!
Stayed 6 nights in Nov 2023
Response from Meaghan M on 2023/12/5
Hi Angela! Thanks so much for the great review. We are so sorry you had a hard time with parking. We hope to see you again next time you are in town!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Shea on 2024/1/5
Dear Rachel, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future. Sincerely, Residence Inn by Marriott Boston Downtown/ South End

8/10 Good

sang

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Meaghan M on 2023/12/5
Hi Sang! Thanks for the review. We appreciate your business and your feedback. We hope to see you again next time you are in town.

10/10 Excellent

Rachel

Stayed 3 nights in Nov 2023
Response from Shea on 2024/1/5
Dear Rachel, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time here with us! We look forward to seeing you again in the near future. Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Excellent

sang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Meaghan M on 2023/12/5
Sang, thank you so much for the great review. We hope to see you again next time you are in town!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week here. Great room, very comfy bed and loved the shower. Made use of the laundry facilities so I had plenty space in the cases for shopping. Breakfast and gym great too.
Stayed 7 nights in Nov 2023
Response from Meaghan M on 2023/12/5
Hi Sara! Thank you so much for the great review. We are so glad to hear you enjoyed your bed, shower, and laundry facilities. We hope to see you again next time you are in town!

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for us
The location was good for a conference at the Boston Convention Center. Easy bus right outside to South Station and then we walked. Dinner and breakfast options close by. Best oatmeal I've ever had at a buffet breakfast. Staff was friendly and helpful. We cooked at "home" the first night which was convenient.
Stayed 3 nights in Nov 2023
Response from Meaghan M on 2023/12/5
HI Barbara! Thank you so much for taking the time to share your feedback. We are so glad to hear you found the location to be convenient., we hope to see you again next time you are in town!

10/10 Excellent

Rodrigo

Stayed 7 nights in Nov 2023
Response from Meaghan M on 2023/12/5
Hi Rodrigo! Thanks so much for the 10/10. We hope to see you again next time you are in town!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Meaghan M on 2023/12/5
Hi Gina! Thanks for the 10/10. We're so glad you enjoyed your stay. We appreciate your business, your feedback, and hope to see you the next time you are in town.

10/10 Excellent

Francesco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok Not a nice neighborhood, though.
Stayed 6 nights in Nov 2023
Response from Meaghan M on 2023/12/5
Hi Francesco! Thanks so much for the 5/5. We hope to see you again the next time you are in town!

10/10 Excellent

ANNA

Stayed 2 nights in Nov 2023
Response from Meaghan M on 2023/12/5
Thank you so much for the great review. We are so glad you enjoyed it! We appreciate your business and your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The room was very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Meaghan M on 2023/12/5
Thank you so much for the great review of Residence Inn Downtown, South End. It is so great to hear you found the room to be clean and comfortable. We hope to see you again next time you are in town!

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. It’s a little off the beaten track, but it’s still relatively close to downtown Boston. It only takes 10 minutes to walk to Ruggles station (Orange Line) and from there you can reach downtown in 10-17 minutes, depending on which part of downtown you’re going to. Breakfast didn’t vary during the week, but was decent if you like fresh cooked oatmeal with add-ins, Chobano yogurt, and cheese and jalapeño souffles, juice, cereal, and/or fresh fruit. Heavy footsteps can be heard above you, but it didn’t keep me from sleeping. Book with confidence!
Stayed 6 nights in Oct 2023
Response from Meaghan M on 2023/12/5
Thank you so much for the great review! We hope to see you next time you are in town. We appreciate your business and your feedback.

8/10 Good

AYMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Meaghan M on 2023/11/30
Hello! Thank you so much for the great review. We hope to see you next time you are in town! We appreciate your business and your feedback.

6/10 Okay

Danielle

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The staff at this establishment are very friendly and greet you when you pass by, they offer their support and keep the hotel secure. But on the other hand, they also converse with one another and stay on their phones quite a bit more than they should and it shows in the cleanliness of the facility. I won’t say it’s filthy, but there are overlooked details which aren’t small and in time will run down the place. The coffee station and breakfast area tables and counters aren’t wiped down or stocked, the floors in the room have dirty corners, the rug had a few stains, I found hair on my towels, the foyer floor in the lobby is dirty, and my pillows smelled really, really bad. These are examples. There isn’t much to walk to but many restaurants deliver and there is a small bar on site. I love the Residence Inns - I always stay at them when traveling for work because they have most of everything needed right on site. I know some can be hit or miss. This isn’t a total miss, but it’s not a win either. It can be if a little more attention to detail is prioritized.
Response from Meaghan M on 2023/11/30
Hi Danielle, Thank you so much for taking the time to leave us a review on your stay. I will be sure to use this as a coaching moment for the team to ensure a seamless stay for all of our guests. We do appreciate your business and your feedback.

8/10 Good

Stacie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Meaghan M on 2023/11/30
Hi Stacie! Thanks so much for taking the time to leave us a review on our property. We appreciate your business and your feedback, and hope to see you next time you are in town.

4/10 Poor

laurie, Harbor Springs

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
OK for one night after flying into Boston and then heading to Maine. Cheaper hotel than others in the tourist area. Parking is $40. Signage for check-in is non-existent. Check in took too long and we were the only ones there.
Stayed 1 night in Oct 2023
Response from Meaghan M on 2023/11/30
Hi Laurie, thank you so much for taking the time to leave us some feedback on your stay. Please let us know if there is anything we could have done differently.

6/10 Okay

James

Stayed 4 nights in Oct 2023
Response from Meaghan M on 2023/11/30
Hi James! Thanks so much for taking the time to leave us some feedback on your stay. We hope to see you again when your travels bring you back to the area.

10/10 Excellent

AnnMarie

Traveled with family
Shower was awesome!
Stayed 1 night in Oct 2023
Response from Meaghan M on 2023/11/30
Hi AnnMarie! Thanks so much for the great review! We hope to see you again when your travels bring you to the area.

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, new appliances Comfotable bed Quiet Clean Pleasant, informed, efficient staff
Stayed 6 nights in Oct 2023
Response from Meaghan M on 2023/11/30
Hi Patrick! Thanks for the great review. We hope to see you again soon when your travels bring you to the area.

6/10 Okay

Robin

Traveled with family
Liked: Room comfort
Stayed 6 nights in Oct 2023
Response from Meaghan M on 2023/11/30
Hi Robin, thank you for taking the time to leave us some feedback. We are appreciative of your business and hope to see you again in the future.

6/10 Okay

afshan

Traveled with family
Disliked: Staff & service
Bitter front service
Hotel service is not good at all, my stay was seven days in this hotel The staff told me that my room would be cleaned on the second day and on the sixth day. But they only cleaned the bathroom the next day and put the same dirty bed sheet again. The sofa was smelling very bad, I went to the counter and complained and they replied that now my room will be cleaned on Thursday i.e. after four days because I came to this hotel on Friday. I felt very bad because the room smelled very bad, I myself asked the housekeeping lady to change my bed sheet because I couldn’t sleep last night because of bad smell, She was a nice lady and she changed the bed sheet Hotel room is good but the front decks staff is very bad/ unprofessional The kitchen staff is also very good, they keep putting hot breakfast in the dishes for us again and again and serving it very politely. My stay here would have been better if front desk staff was nice, friendly & professionals
Stayed 7 nights in Oct 2023
Response from Meaghan M on 2023/11/30
Afshan, we are so sorry to hear about your experience with the front desk. I am happy to hear that you had a great experience in breakfast. I will be sure to speak with my team and work to improve our experience. We hope to see you again soon.

10/10 Excellent

Jing

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ests muy bien y la limpieza y el desayuno
Stayed 6 nights in Oct 2023
Response from Meaghan M on 2023/11/30
Thanks so much for the great review! We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Meaghan M on 2023/11/30
Hi John!Thanks so much for the 10/10. We appreciate you taking the time to leave us some feedback. We look forward to welcoming you again soon.