"The hotel lobby is very pretty and was probably the nicest part of the property. Unfortunately, the rooms felt much older and weren’t nearly as nice as the lobby.
What bothered me most was the service. There were three people staying in our room, so when I arrived, I asked for three toothbrushes, a comb, and an extra pillow. The staff member questioned why I needed so many items, which I found very strange. If three guests are staying in the room, of course we may need three toothbrushes. He only gave me one comb, and at that point I didn’t even feel comfortable asking for anything else.
I also asked about conditioner and was told that it was only provided to guests who booked suites or higher room categories. The whole experience made the hotel feel unnecessarily stingy with basic amenities.
The positives were the location, which is very convenient, and the easily accessible water refill stations on each floor and in the lobby. However, there are several other hotels right next door, so I would rather stay at one of those next time. I personally wouldn’t return."