Find hotels in Barrio Pueblo, San Juan

"A resort of this caliber should have a high level of service and sadly, it fell very short. Resort is beautiful, huge but beautiful. Service times took forever and even when there was finally service, everyone was just going through the motions. No one was pleasant. I’m all about first impressions and the front desk didn’t do so great. Not welcoming at all. We celebrated a birthday and they did not have a candle! I mean.. vacations usually include birthday celebrations, so the la k of candle for my young child was disappointing. Besides the slow service, everything else was great. Plentiful chairs and towels, good food, lovely grounds, fun waterpark, nice rooms (marina side), nice beach, fun ferry ride. I’d recommend getting a private palapa on the beach. Service was just really not it."

"Stay was great! However, you can hear everything from the next person’s room. So screaming children will wake you up."

"We went as a family will adult children down to an 8 year old. The pools were great and there were a lot of activities for all. "

"Excellent location close to the rainforest. Incredibly spacious rooms and comfy beds. The shower was a dream. Parking was a piece of cake and so affordable. The complimentary breakfast was the perfect way to kick off our day in the rainforest! "

"The property was amazing features and activites for all of my family members. The ony thing it lacked was a proper hot tub. Unfortunately, My son got very sick 2 days into the trip and had to be rushed to the emergency room but the staff was so helpful and got us an ambulance escort. Food was amazing for the most part, especially the Sushi! Will totally come back!"

"RUN! DO LIVE HERE!!! The room stinks. On the first day we got there, there was no hot water, and on the following morning, even worse, no water. We washed ourselves with bottle water. There's bed bugs in the room. I requested extra blanket because I was sick after showering with cold water for the first night, and it never came. No room service at all. We lived in Room 5, there was pipes on the ceiling that makes loud noise. The tap water was dirty. I talked to the management team, they did not even apologize. Not mention there were bed bugs in the room. Horrible place!!! "

"Wonderful place to stay, super nice and friendly staff. Rooms are very spacious. "

"We loved the location and the coqui frogs at night! Beautiful property. Rooms are quite spacious and clean. Friendly check in host as well. I think his name was Jamie! He was so kind to us. "

"Great location across from the beach with beautiful views from our room. Restaurants and coffee shops in walking distance."