ibis Bangkok Sathorn

The wifi connection is very bad. The IT staff does not work on week ends. So the F & B manager was dealing with the wifi matter on a Sunday. Although the F & B manager is not an IT expert, she boldly said that the problem lies with my computer although the wifi in the restaurant across the hotel worked well on my laptop. When the IT guy came to work on Monday, he admitted to me that I am not the only one having internet connection problems in the hotel. The so-called senior staff lies shamelessly to exonerate themselves and would deny responsibility for anything. Everyone else is to be blamed but not them for the problems they created or are unable to solve. The quality of service in the restaurant is also lousy, yet the hotel adds automatically a 10% service charge to all restaurant bills. Adding such a service charge when the service is bad is like adding insult to injury especially as not all restaurants in Bangkok automatically add the service charge to a bill. Although the senior staff's behaviour is despicable, the front desk clerks are doing their best and are always willing to help but when the hotel is utterly mismanaged, the hands of the junior staff remain tied no matter how ready they are to help. The cleaning staff does not bother to check whether all the cups in the room are clean or dirty. It is as if the customers have the obligation to wash their cups after use.

Good for pet the staff are nice and room always clean