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Reviews of La Quinta Inn by Wyndham Bakersfield South

2.5 out of 5
La Quinta Inn by Wyndham Bakersfield South
3232 Riverside Dr, Bakersfield, CA

Reviews

5.4
Rating 10 - Excellent. 215 out of 1094 reviews" "
Rating 8 - Good. 155 out of 1094 reviews" "
Rating 6 - Okay. 156 out of 1094 reviews" "
Rating 4 - Poor. 198 out of 1094 reviews" "
Rating 2 - Terrible. 370 out of 1094 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/2
Hi Andrew,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/2
Hi Rene,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

4/10 Poor

Olivia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty not good location and bad smell
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/30
Hi Olivia,We regret to hear about your disappointing experience at our property. Your feedback regarding cleanliness, location, and odours is concerning, and we apologize for any inconvenience caused. Rest assured, we take your comments seriously and will address them promptly to ensure improvements are made. Your satisfaction is our priority, and we appreciate your valuable feedback as we strive to provide a more pleasant experience for all our guests.

4/10 Poor

Danilo

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/30
Hi Danilo,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

4/10 Poor

Jill

Traveled with group
Plain Jane room had a bad smell
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/28
Hi Jill,Maintaining a pleasant atmosphere is our priority, and we regret that the room did not meet your expectations regarding cleanliness and odour. Your feedback is valuable, and we will address these issues promptly to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better stay in the future.

8/10 Good

Deanna

Being so close to the freeway made it noisy The repairs in the room needed to be finished. It was good bang for my buck.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/28
Hi Deanna,We appreciate your feedback on your recent stay. We apologize for any inconvenience caused by the noise from the freeway and the unfinished repairs in your room. Your comments are valuable to us as we continuously work to improve our facilities. We're glad to hear that you found value in your stay and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a mixed bag experience bc the hotel is in the process of updating/renovating the entire hotel. I believe once completed (we stayed April 13 & 14, 2024) it will be a stellar location. Our room was very clean and appeared newly done. Rm was away from any roads and was very quiet, no outside noise and only heard people when they walked by our door. I did not know that a standard Queen room would not include a refrigerator or microwave. It had 2 desk chairs but no desk, no luggage rack so difficult to open luggage except on the bed. We pushed the 2 desk chairs together to open one roll-on suitcase. Front office said new racks were expected any day. The deadbolt didn't lock; when the power went off then on, we couldn't get the clock time to reset; the TV remote would not control the sound or mute so it was too loud when we checked in later in evening so we didn't watch it until the next day when a young man replaced the remote for us (very quickly!).Check in was quick and efficient after short line was caught up when receptionist returned from bathroom break. (Not his fault if short staffed and many check in at once:) Be aware the drive way into the hotel is not easy to locate on a busy corner between an ARCO station and Arby's Roast Beef business. The Mexican restaurant on the same corner is worth the easy walk from the hotel. You can also walk to the Buck Owens Crystal Palace music house & restaurant when it is open. The outside hallways and bannisters needed cleaning.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/22
Dear Guest,Thank you for sharing your detailed feedback with us. We appreciate your understanding regarding the ongoing renovations and are pleased to hear that you found your room clean and quiet. We apologize for any inconvenience caused by the lack of amenities in the room and the maintenance issues you encountered. We will address these issues promptly to ensure a better experience for our guests. We hope to welcome you back once our renovations are complete to provide you with a stellar experience.

2/10 Terrible

Patricia

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
This La Quinta was awful! No coffee maker, no refrigerator or microwave just an empty cabinet. One hand towel for two people. Peeling paint, scary jarring elevator with handwritten paper floor number. Just a few pillows, no breakfast when leaving before 7am. We arrived at 3:30pm after driving from Phoenix AZ and had to wait half an hour to check in because their WiFi was down. They did not seem to care except for their own inconvenience. This was the worst hotel experience I’ve ever had. Do not stay here!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/15
Hi Patricia,I'm truly sorry to hear about the numerous issues you encountered during your stay. Your experience falls far below our standards, and we apologize for the inconvenience and disappointment caused. We take your feedback seriously and will address each concern promptly to prevent recurrence in the future. Please accept our sincere apologies for the inconvenience you experienced, and thank you for bringing these matters to our attention.

10/10 Excellent

Angela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fine
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/15
Hi Angela,We're glad to hear that your stay was fine. If there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

James, Pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect stopover on my trip to Vegas
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/15
Hi James,We're thrilled to hear that our hotel served as the perfect stopover during your trip to Vegas! Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another great stay!

4/10 Poor

Mila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/15
Hi Mila,It saddens us to receive a 2-star rating. Our team is dedicated to ensuring a positive experience, and we value your feedback to make the necessary changes. Please share more details about your experience so we can address specific concerns and improve. We hope for the chance to earn your business on future travels as we strive for continuous enhancement. Thank you for your input.

6/10 Okay

Catalina del

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place was sort of dirty and the room was humid, I've stayed at motels before and I expected a little more especially with the prices plus there is a $100 hold on the card at arrival which seems a bit high taking in account the conditions of the place.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/11
Dear Guest,We apologize for the disappointment you experienced during your stay. Maintaining cleanliness and comfort is essential to us, and we regret falling short of your expectations. Regarding the security deposit, we understand your concerns and will review our policies to ensure they align better with the quality of our accommodations. Your feedback is valuable, and we'll take immediate steps to address these issues. We hope to have the opportunity to regain your trust in the future.

4/10 Poor

Karen, San Diego

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It smelled in the room. It was dirty and some lights didn’t work.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/7
Hi Karen,We apologize for the inconvenience you experienced during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address the issues with cleanliness and maintenance promptly. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.

6/10 Okay

jay

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/7
Hi Jay,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

8/10 Good

Joshua

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/25
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had a very damp and stale smell. There were outdoor cats outside and it smelled as if they stayed in the rooms occasionally…
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/3
Hi Keith,We apologize for any inconvenience caused by the damp smell. Our team is addressing the issue promptly. Rest assured, we're implementing measures to ensure a fresh and pleasant environment for all guests. Your feedback is invaluable, and we strive to exceed your expectations in the future.

4/10 Poor

Kianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/5
Hi Kianna,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

8/10 Good

Rosalind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/2
Hi Rosalind,Thank you for posting this great review. We are delighted to know you liked the friendly environment maintained by our staff at our property. We promise to be consistent with our great hospitality so that you can feel like home.

8/10 Good

Rosalind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/2
Hi Rosalind,Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. If you have any further suggestions to make your next stay superior, then please get in touch with us.

8/10 Good

Rosalind

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/2
Hi Rosalind,We're delighted to hear that you enjoyed a nice and quiet stay with us! Providing a peaceful environment for our guests is a priority, and we're glad we could meet your expectations. Thank you for choosing our establishment, and we look forward to welcoming you back in the future.

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/3
Hi Jennifer,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 Okay

eduardo

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The 1st room they gave us was a shared room. We unlocked a mystery door and there was another family sleeping there with a dog! We immediately closed the door and walked to the front office to get another room that wasn't sharing an access door with another room. That 2nd room was okay. It was already midnight so we decided to get some rest and hope that nothing weird happened at night so we could wake up the next morning and continue our journey back home. Overall this wasn't too bad but it wasn't up to the standard of the traditional La Quinta hotels.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/31
Hi Eduardo,We sincerely apologize for the inconvenience you experienced with your initial room assignment. This does not meet the standards we strive for, and we're taking immediate steps to address the issue to prevent any reoccurrence. We're glad to hear that your subsequent room met your expectations better. Your feedback is crucial, and we appreciate your patience. We hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Edward

Traveled with family
Room was disgusting with no help from the staff , washroom was grossly dirty with tub not cleaned from last guest.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/31
Hi Edward,Our team apologizes for the unacceptable conditions you encountered during your stay. Cleanliness is a top priority, and we're disappointed to hear that we failed to meet your expectations. We're taking immediate action to address this issue and ensure it doesn't happen again. Your feedback is invaluable in helping us improve, and we appreciate your patience. We hope to have the opportunity to make it right and provide you with a more pleasant experience in the future.

8/10 Good

Donnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/1
Hi Donnie,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Brenda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located next to a homeless tent camp. The rooms smelled of cigarettes and wet dogs. The uncarpeted floor was filthy. The washroom shower was dirty, as was the sink. There was no fridge or microwave, and only one towel. Beds had ancient sheets and blankets. Dont stay here if you like clean and safe.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/31
Hi Brenda,We're truly sorry to hear about your disappointing experience. Cleanliness and safety are our top priorities, and we regret that we fell short during your stay. We take your feedback seriously and will address the issues you've mentioned to ensure improvements are made immediately. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities
This property isn’t in the best shape but most the staff were very friendly and helpful and it was an easy check in/check out
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 2024/4/1
Hi Jennifer,Thank you for recognizing our dedicated staff for their friendly and helpful service. While we acknowledge areas for improvement in our property, we're pleased your check-in and check-out experience was seamless. Your feedback is invaluable as we strive to enhance our facilities and ensure every guest enjoys a comfortable stay. We look forward to the opportunity to welcome you back and provide an even better experience in the future.

10/10 Excellent

Angela

Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/18
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 Terrible

Eduardo

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
There is no refrigerator in any room. Place seens very unsafe . The attendant not very friendly and do not know what she is doing I asked for a room with refrigerator and she gave me two different rooms without refrigerator she should just say they do not have and let me be able to cancel the reservation . It is very bad a place do not invest in a refrigerator
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/29
Hi Eduardo,We apologize for the inconvenience and frustration you experienced during your stay. Your feedback is important to us, and we're sorry for any miscommunication regarding the availability of a refrigerator. We'll address the concerns you've raised with our staff to ensure better service in the future. We appreciate your input and will take it into consideration for improvements. Thank you for bringing this to our attention.

10/10 Excellent

Keren

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
A nice place to stay for low cost. Friendly staff.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/29
Hi Keren,We're delighted to hear that you enjoyed your stay with us and found our accommodations to be of good value. Providing a friendly and welcoming environment for our guests is a top priority, and we're glad our staff could enhance your experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Gabriel

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
The hotel was nice and clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/28
Hi Gabriel,Thank you for staying with us. Guest satisfaction is our number one objective so we appreciate the input regarding our cleanroom. We hope to see you again to deliver you a 5-star experience.

6/10 Okay

Danny

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The king suite was huge, so that was nice. It's also right next door to Ihop and Dennys. But, neither tv worked properly, the drain plug in the bathtub was out and just laying in the tub, the paint job in the bathroom looks like they hired my 10 yr old to do it and the microwave didnt work. Also...the outside door closest to our room that is supposed to remain locked 24/7 wouldn't even close, let alone lock.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/3/28
Hi Danny,We appreciate your feedback regarding your recent stay. Our team apologizes for the inconvenience you encountered during your time with us. Rest assured, we're addressing these issues promptly to ensure a more comfortable experience for our guests. Your comments regarding the amenities and room conditions have been noted, and we're taking steps to rectify them. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

VICTOR

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in room assigned clearly had clothing items in the closet and a malfunctioning AC unit
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/25
Hi Vector,We apologize for the inconvenience you experienced during check-in with the room assignment and the malfunctioning AC unit. This does not meet our standards of service, and we will address these issues with our team to prevent similar occurrences in the future. Your feedback is appreciated, and we hope to have the opportunity to provide you with a much-improved experience on your next visit.

10/10 Excellent

Yvonne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/25
Dear Guest,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/25
Hi Rosalind,We're glad to hear that you found our accommodations clean and quiet. Providing a peaceful and clean environment for our guests is a top priority for us. Thank you for your positive feedback, and we hope to welcome you back for another pleasant stay in the future.

8/10 Good

Donnie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean rooms.. outside elements are the reason for low score
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/25
Hi Donnie,Thank you for recognizing our great staff and clean rooms. We strive to provide a positive experience for our guests. We understand your concerns regarding external factors, and we'll continue to work on mitigating those to ensure a better overall stay. Your feedback is appreciated, and we hope to exceed your expectations on your next visit.

10/10 Excellent

ABBAS

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/4/11
Hi Abbas,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

10/10 Excellent

Rosalind

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/21
Hi Rosalind,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you liked our clean comfortable room. We will always ensure that we keep delighting you with our facilities and services. Hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

ines

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/18
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We continuously strive to exceed your expectations and look forward to you in the future.

10/10 Excellent

Klydezja, Las Vegas

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/3/18
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, amenities
Breakfast
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/15
Hi Donnie,Thank you for the wonderful 5-star review! We are delighted to know you enjoyed our warm hospitality and delicious breakfast! It is a pleasure to know that we were able to resolve your concern to your satisfaction. Our team is eagerly waiting to host you again soon!!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2024/3/15
Hi Jose,Thrilled to see this 5-star rating. Receiving these fantastic comments from our guests is always a pleasure. It's our passion to provide our customers with an exceptional service. See you soon!

10/10 Excellent

Zechariah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/13
Hi Zechariah,It's great to hear that you see value in what we provide. If you have any further comments or suggestions to contribute, please don't hesitate to share them. We remain dedicated to continually improving to ensure your future experiences are even more satisfying. Your support means a lot to us!

10/10 Excellent

Raydofph

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/10
Dear Guest,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

4/10 Poor

Larry

Disliked: Cleanliness, property conditions & facilities
Dated
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/10
Hi Larry,We apologize for any inconvenience caused by the dated aspects of our property. Your feedback is important, and we're continuously working to improve and update our facilities to provide a more comfortable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future with refreshed accommodations.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to fwy
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/5
Hi Karl,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

MUMTAZ

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite,safe and clean
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 2024/3/5
Hi Mumtaz,We're pleased to hear that you found our hotel to be quiet, safe, and clean during your stay. Providing a peaceful and secure environment for our guests is a top priority, and we're glad we could meet your expectations in this regard. We look forward to welcoming you back for another comfortable stay in the future.

4/10 Poor

Nasir

Disliked: Staff & service
The whole environment stinks
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/28
Hi Nasir,We're sorry to hear that you found the environment unpleasant during your stay. Maintaining a fresh and welcoming atmosphere is important to us, and we apologize for any inconvenience caused by the odor. Your feedback is valuable, and we will address this issue promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

2/10 Terrible

William

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is not very friendly or accommodating. They always seemed like the costumer was an inconvenience. Had to tell them 3 times about a homeless man sleeping in tbe stairway outside of my room. About 8:45pm, 11:00pm and 2:00am. It was the same guy in the same spot each time. When I complained about it at checkout I was told that he is there all the time. There is a sign on tbe lobby door stating the "put guest safety first" but the lack of concern suggests otherwise. I would not recommend having family stay here. I got a suite and the layout of the room was nice. However overall it had a dirty feel to it. The bathroom counter had some type of brown substance that I was able to clean off. Little things like plug covers being crooked or broke show that the whole site is just a patch job. Volume on the tvs does not work. Also you can tell the tv's sizes were downsized a lot since the mounts are visible from the front. Phones in rooms dont work and when I called the front office from my cell I could hear her but she could not hear me. Overall just not a good experience.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 2024/2/24
Dear Guest,We apologize for the inconvenience you encountered during your stay. Ensuring guest safety and satisfaction is our priority, and we're addressing your concerns with our staff and facility maintenance. Your feedback is invaluable, and we're committed to improving. We regret falling short of your expectations and hope for the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention.

2/10 Terrible

Richard or Venessa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smelly, have to get the keys reprogrammed every time you leave the room (had 4 rooms).Cockroach in one room, toilet always running in another and sewage smell pretty much not nice at all, even the lobby has horrible smell. Lots of cats too, cat pee and they just walk around and sit on your cars, just not a nice place.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 2024/2/19
Hi Richard,We sincerely apologize for the multiple issues you experienced during your stay. Your feedback regarding cleanliness, room conditions, key reprogramming, and unwanted odors is deeply concerning to us. Rest assured, we take these matters seriously and will investigate and address them promptly to ensure a better experience for our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right in the future.

10/10 Excellent

Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management has done a great job securing the property and keeping it from becoming a homeless haven. Great job
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/19
Hi Dallas,We're pleased to hear that you appreciate our efforts in maintaining the security of our property. Providing a safe and comfortable environment for all our guests is our top priority. Thank you for your positive feedback and acknowledgment of our management's efforts. We look forward to welcoming you back in the future.