6/10 一般般
Elijah
2026 年 2 月 18 日
My girlfriend and I recently stayed at the Grand Hyatt Atlanta for Valentine’s Day. The hotel itself is beautiful, and overall the customer service was polite and professional. However, there were several issues during our stay that made it difficult to fully enjoy the experience—especially as a disabled veteran who values smooth and accessible service.
We paid for valet service, but our bags were never brought up to our room. We waited in the lobby for about 15 minutes and no one showed up with our luggage. We eventually had to handle it ourselves, which was disappointing considering we paid for the service.
At the bar, we were served drinks in dirty cups, which was concerning and not what we expected from a hotel of this standard.
It also took about 30 minutes to receive our food, which felt longer than expected given it wasn’t overly busy.
Lastly, we purchased the Valentine’s Day package, but it was not delivered to our room as promised. We had to call around midnight (12:38 AM) to follow up, and only then was it brought to us. That delay unfortunately took away from what was supposed to be a special evening.
Again, the hotel itself is very nice and the staff was generally courteous, but these service issues made the experience less enjoyable than it should have been. I hope management addresses these concerns so future guests can have the seamless experience expected at this level.
Elijah
於 2026 年 2 月住了 2 晚
