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"Room but no air con"

"Great location in the city centre , walking distance to everything. The room was well appointed with a very comfortable bed. Great buffet breakfast. The staff were delightful , warm and welcoming."

"Staff very friendly and helpful. When you first arrive you think it will be noisy, due to bars but by midnight it’s very quiet. Location very good. "

"Very good, we stayed for the great north run and they went above and beyond for runners"

"Every aspect of our stay was wonderful"

"Super clean, v friendly staff, great location and nice surprise to have complimentary minibar!"

"Bedroom was soundproof- couldn't hear aircraft noise."

"Upgraded to a newly renovated jr suite. It was beautiful, spacious, and very comfortable with amazing views of the Tyne Bridge and castle. Staff were wonderful. They went out of their way to make us feel welcome and comfortable. Good location with lots of nice restaurants and things to see nearby. "

"Great stay...went for the Great North Run and not disappointed. Only thing I'd say was the room service was cold but the hotel was very busy at the time."