Couples treatment rooms, spa tub, body treatments, aromatherapy
Check availability

Reviews of Swiss-Belhotel Ambon

4 out of 5
Swiss-Belhotel Ambon
Jl. Benteng Kapaha, Ambon, Maluku

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 59 reviews" "
Rating 8 - Good. 20 out of 59 reviews" "
Rating 6 - Okay. 12 out of 59 reviews" "
Rating 4 - Poor. 8 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

9.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were clean and staff was eager to help even though most lacked English. This meant that staff might answer questions without really understanding what was being asked.. The area looked rough but I felt safe visiting an all-night at 0300; I did travel by taxi.
Stayed 1 night in May 2023
Response from I Ketut Gunarta on 2023/5/25
Dear Mr. BruceThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager

10/10 Excellent

david j.

Stayed 1 night in May 2023

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from I Ketut Gunarta General Manager on 2023/4/13
Dear Mr. Philip Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness and the hotel comfort during the high occupancy. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager

6/10 Okay

piradee

Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Stayed 1 night in Sep 2022

2/10 Terrible

Alessia

Stayed 1 night in May 2022

10/10 Excellent

Marthen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Beno'e on 2020/11/30
Dear Valued Guest Warmest Greetings From Swiss-Belhotel Ambon Thank you for your good comment about our room. We waiting with happiness to welcoming you again. Sincerely Yours, Andreas Lalenoh General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it all. Did have trouble contacting hotel for transportation from airport ( never was able to arrange it).
Stayed 1 night in Oct 2019
Response from Munadir Syah on 2019/11/4
Dear Valued Guest Warmest Greetings From Swiss-Belhotel Ambon We do apologize for your inconveniences experience, we hope you will give us another chance to welcome you. Sincerely Yours, Munadir Syah General Manager

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Regards, Munadir Syah General Maneger on 2019/6/3
Dear Valued Guest Thank you for giving us a great rating. I am Glad to hear that your experience was a comfortable one and that our overall services were up to your expectations. Thank you once again for you nice comment and we are very much looking forward to have the pleasure of welcoming you back soon. Best Regards

8/10 Good

SeaRover

Liked: Cleanliness, property conditions & facilities, room comfort
We've reserved vans transfer from airport to hotel IDR300,000/car. We stop on the way to drop our equipment approx' 30 min'. The hotel's staff will charge us IDR1,000,000/van. I ask to see hotels' manager. Price going down to IDR175,000./van (we hire 2 vans) Except this guy, all staffs very good. Love morning with BF. If we limited area only in Ambon. This hotel is 5 stars.
Stayed 5 nights in Jan 2019
Response from Munadir Syah General Manager on 2019/1/30
Dear Valued Guest Thank you for giving us a great rating. I am Glad to hear that your experience was a comfortable one and that our overall services were up to your expectations. Thank you once again for you nice comment and we are very much looking forward to have the pleasure of welcoming you back soon. Best Regards, Munadir Syah General Maneger

8/10 Good

Verified traveler

Stayed 5 nights in Jan 2019

4/10 Poor

Hugh, Austrsila

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower head was faulty. Water temperature changed wildly. Toaster machine at breakfast buffet was ancient and faulty. Room door needed to be slammed to ensure locking.
Stayed 2 nights in Oct 2018
Response from Munadir Syah General Manager on 2018/11/18
Dear Value Guest, Thank you for taking the time to write to us regarding your recent stay at Swiss-Belhotel Ambon. The experience you described in your letter causes us deep concern. We would like to offer our sincere we will pay attention for it ,We hope you will give us another chance to welcome you, when you next visit Ambon. If I can ever be of any assistance, please do not hesitate to let me know. Sincerely Yours, Munadir Syah General Manager

8/10 Good

S A

Liked: Cleanliness, property conditions & facilities, room comfort
Ok as transit hotel
Ok as transit hotel, nice breakfast buffet. Slow front desk service.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend to relax.
We've stayed in this hotel on previous occasions and we must say that's always a pleasure to stay here. Staff always goes extra mile to help you, we don't mind if there's some stains in the carpets or if there's some scratchs on the furniture. Bed is superbely comfortable and breakfast is very rich. I've mention the fact that I don't like instant coffee and staff provide me with a very smooth double espresso. Thank you very much to everyone during our stay.
Stayed 2 nights in Jan 2018
Response from Munadir Syah on 2018/1/23
Dear Hugo, Thank you for visiting Swiss-Belhotel Ambon and for sharing your feedback on Hotels.com I am delighted that you had an excellent stay with us. It is amazing to know that you enjoyed your breakfast and received great service from our colleagues. We look forward to welcome you again soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is ok: it's clean and the rooms are of a big size. I tried the gym: it's not great and the AC was not working so I was boiling. On the overall however all went well.
Stayed 1 night in Sep 2017
Response from Richie Wiyata on 2017/11/15
Dear Guests, Thank you for giving us a rating and review to your recent stay with us. I am glad to hear that your experience was a comfortable one and that our overall services were up to your expectations. I sincerely apologies to the inconvenienced happen while you were use our GYM. We are advise our guests to informing our Front Office in advance for turning the A/C this action happen to support saving energy and environment campaign in our Hotel. Again thank you for your rating and your feedback we are very much looking forward to have the pleasure of welcoming you back soon. Best Regards, Munadir Syah General Manager

4/10 Poor

Sebastien

Disliked: Property conditions & facilities, room comfort
Basic for temporary stay
Ambon is very basic, and so is this "best hotel" there... Even if the island is quite remote and city small, still disappointed by the room and hotel condition in general. Bathroom is super basic and just beside the entrance door. Shower is without much protection and thus water splashing everywhere in bathroom and entrance area. Room is small, but was quiet and bed relatively comfy. I guess good enough for few days of
Response from Richie Wiyata on 2017/3/17
Dear Sebastien, Greeting from Swiss-Belhotel Ambon! Thank you for giving a feedback about us on Hotels.com. It saddens me to know that during your recent visit did not meet your expectation with this please accept my sincerest apologies. We are very much looking forward to have the pleasure of welcoming you back soon. Regards, Rahma FD Putri General Manager

10/10 Excellent

Irwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Nice to stay
Response from General Manager on 2017/1/31
Dear Irwan, Warm greetings from Ambon and thank you for taking a few moments to share your experience. We are so happy to hear that you had enjoyed stay with us! We look forward to welcoming you back in a not too distant future. Best regards,... Rahma F.D Putri General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good location
Good place to stay
Response from General Manager on 2016/12/5
Dear Guest, Thank you for sharing your review following your visit to Swiss-Belhotel Ambon. I am delighted to know you were pleased with the quality of service your received from our colleagues. We always strive to provide an amazing experience to our guests and I am glad that we were successful in achieving that with you. Thank you for choosing Swiss-Belhotel Ambon and we look forward to welcoming you back soon. Best Regards, Rahma FD Putri General Manager

6/10 Okay

Verified traveler

Response from General Manager on 2017/1/17
Dear Guest, Thank you for giving a rating about us during your stay. It saddens me to know that during your recent visit did not experience the usual service that we provide to our guests. With that please accept my sincerest apologies. We are very much looking forward to have the pleasure of welcoming you back soon. Regards, Rahma FD Putri General Manager

6/10 Okay

Mehd

Liked: Cleanliness, staff & service, room comfort
Response from Richie Wiyata on 2016/7/23
Dear Guest, Thank you for your patronage at Swiss-Belhotel Ambon and for taking your precious time to share your rating with us. I sincerely hope that we will be able to welcome you back at the Swiss-Belhotel Ambon in the near future. Best Regards, Rahma FD Putri General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissappointed and not satisfied with the service
Response from Richie Wiyata on 2016/7/22
Dear Guest, First and foremost I would like to thank you very much for your patronage at the Swiss-Belhotel Ambon and for taking your precious time to share your feedback with us. It is through valuable feedback such as yours that we are able to continuously improve our standards. I do regret that our service did not meet your expectations. I sincerely hope that we will be able to welcome you back at the Swiss-Belhotel Ambon in the near future. Best Regards, Rahma FD Putri General Manager

6/10 Okay

Troy

Liked: Cleanliness, room comfort
Comfortable hotel near center of Ambon
The hotel is nicely located in Ambon near shopping. The room was clean and spacious. Service was friendly, but not overly attentive.
Response from Richie Wiyata on 2016/7/15
Kindly allow me to say thank you for taking the time to share Hotel.We indeed value the comments we receive from our guests because it gives us the opportunity to continue to improve our facilities and the services we provide. Your comment has been shared to the team for their more attentive to give service for guest. We certainly looking forward to welcoming you back in near future. Kindest Regards, Richie Wiyata Front Office Manager

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
we had to wait over two hours to be checked in and I was given the same room as the one I initially turned down!
Response from Richie on 2016/6/10
Dear Guest, Thank you for the review about Swiss-Belhotel Ambon. It was unfortunate that an aspect of your stay did not reflect the usual standard of experience that we provide to our guests, in this regard, kindly accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Swiss-Belhotel Ambon, I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service. Kindness Regards, Richie Wiyata Front Office Manager

8/10 Good

Rob, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Ambon City
Ambon city has many small hotels but this is the only one that comes close to reaching an international standard. The staff are friendly and very efficient; rooms are comfortable, quiet, and ample; the restaurant is good for Indonesian fare. There's a small, one-treadmill fitness, with handweights and two bikes… small but sufficient if you arrive early in the morning. Many nights too there is also music and singing -- Western style done very well by local artists, an unexpected plus.
Response from Richie on 2016/6/10
Dear Rob, We were delighted to read that you were overall impressed by the facilities of the Hotel and the quality of services provided during your stay. We will be looking forward to the time when you can visit once again and experience a much better experience in Swiss-Belhotel Ambon. Kindest Regards, Richie Wiyata Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for bisniss
We stay for 3 days. Hotel location is in the middle Ambon city so very easy to go anywhere.
Dear Guest, Thank you for the review about Swiss-Belhotel Ambon that you have shared. We will be looking forward to the time when you can visit once again and experience a much better experience in Swiss-Belhotel Ambon Kindest regards, Richie Wiyata Front Office Manager Swiss-Belhotel Ambon

10/10 Excellent

Gene, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet stay with view
Comfortable 7th floor room with all the amenities of a good hotel. TV channel selection was good for most international travelers. Wonderful sunset view over city to bay to distant airport and mountains which included night views of Cathedral and Mosque. Buffet breakfast was varied and filling with eggs/juice/breads etc of your choice.

6/10 Okay

Jenny , Portland, OR USA

Liked: Staff & service
Disliked: Cleanliness
Service is excellent, hotel needs work.
The room was in bad shape. The carpet had a dirty smell, the walls were peeling, furniture was in worn condition. Aside from the condition of the room, the bed itself was clean and comfortable. The linens were crisp and appeared fresh laundered. The staff was very helpful and kind. They responded in minutes when we notified them our room safe had malfunctioned with important documents stuck inside. They even offered a "Breakfast Box" for our early departure back to the airport. Hint: use a private taxi as it is cheaper. The free WiFi was appreciated!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Livia, Sweden

Disliked: Cleanliness, staff & service
Bad service
The service here is bad. It took forever for us to check in and they asked us to wait several times, but never told us why, even though we asked. The room was old and there was some damage of damp on one wall. The breakfast was horrible, everything was cold and did not feel fresh. I have heard that hotels in Ambon is in general pretty bad, so this might be the best option anyway, I'm not sure, but look into reviews of other hotels!

6/10 Okay

Yamin

Liked: Property conditions & facilities

10/10 Excellent

Suzie J, Gold Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to CBD
Staff very obliging. Nothing was too hard to do. They even organized a private car tour for the 5 of us. Great.

8/10 Good

Mark Baltierra, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
It was short but sweet. Door didn't close unless you lifted it to our room, all else was good

8/10 Good

estherpane, jakarta

Liked: Staff & service, property conditions & facilities, room comfort
Nicely located in the hearth of Ambon city
There are not many selection in Ambon, but staying in Swiss Bell, is comfortable to both local and foreign tourist because of their standard of service. Location is only 5-10 minutes to city center and close to restaurant and small shops.

10/10 Excellent

Valerio, Cascina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bloccati ad Ambon ed in camera da un volo riprogrammato dalla compagnia e da un disturbo alimentare, l'hotel si è rivelato un ottimo rifugio. Anche se gli arredi sono un po' datati, la camera era molto confortevole, la colazione varia e abbondante, il ristorante panoramico molto scenografico ed il personale (che parla un ottimo inglese) assolutamente impeccabile. Si va sul sicuro qui.
Stayed 1 night in Oct 2023
Response from I Ketut Gunarta on 2023/11/1
Dear Mr. ValerioThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. We take apologize for not comfortable memory when your stay with us, we will do our best to measure this not happen again for your next visit. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager

8/10 Good

Philip

Traveled with family and small children
Liked: Amenities
Het was schoon en netjes 👍
Stayed 1 night in Jul 2023
Response from I Ketut Gunarta General Manager on 2023/7/27
Dear Mr PhilipThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut GunartaGeneral Manager

10/10 Excellent

Mark van

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prachtig hotel met een mooie grote kamer , soy bar op de 11 e etage met prachtig uitzicht. Ontbijt is teveel voor in de ochtend 😮
Stayed 1 night in Apr 2023
Response from I Ketut Gunarta General Manager on 2023/4/28
Dear Mr. Mark VanThank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. We provide a varied breakfast menu for the satisfaction of our guest . Please rest assured the corrective action has been taken to improve our guest experience. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
super mooi hotel, de kamers zijn mooi ingericht, ruim en netjes
Stayed 4 nights in Oct 2019
Response from Munadir Syah on 2019/11/4
Dear Valued Guest Warmest Greetings From Swiss-Belhotel Ambon Thank you for your good comment about our room. We waiting with happiness to welcoming you again. Sincerely Yours, Munadir Syah General Manager

6/10 Okay

I KADEK ADY, Makassar

Gak sebanding harga dengan fasilitas.
Untuk hotel dengan harga semahal ini, gak sebanding dengan fasilitas hotel. Handuk cuma satu, breakfast pilihan makanan standar.
Stayed 2 nights in Aug 2019
Response from General Manager on 2019/10/5
Dear Mr.I KADEK AD Dear Value Guest, Thank you for taking the time to write to us regarding your recent stay at Swiss-Belhotel Ambon. The experience you described in your letter causes us deep concern , especially for bath towel, We would like to offer our sincere apologies, we will pay attention for it ,We hope you will give us another chance to welcome you, when you next visit Ambon. If I can ever be of any assistance, please do not hesitate to let me know. Sincerely Yours, Munadir Syah General Manager

6/10 Okay

Cornelis

Disliked: Staff & service
Hotel with poor working AC system, central located
At arrival we got a very small room with no good working AC. After lot’s of discussion we received snotter room where AC is working. But not on a high level. In the lobby AC was not properly working. The bar , lobby and Breakfast restaurant is in the same area . For a suppoost 4 star restaurant not convenient and nice. The location of hotel is central located in town. There is not a proper outside area to have a drink or cup of coffee. There is but in full sun very HOT area. The are building a rooftop bar a very good addition for the hotel.
Stayed 3 nights in Jan 2019
Response from Munadir Syah General Manager on 2019/1/13
Dear Value Guest, Thank you for taking the time to write to us regarding your recent stay at Swiss-Belhotel Ambon. The experience you described in your letter causes us deep concern ,We would like to offer our sincere apologies, we will pay attention for it ,We hope you will give us another chance to welcome you, when you next visit Ambon. If I can ever be of any assistance, please do not hesitate to let me know. Sincerely Yours, Munadir Syah General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
.alles op loopafstand dus dichtbij centrum........!!
Stayed 2 nights in Dec 2018
Response from Munadir Syah General Manager on 2019/1/8
Dear Valued Guest Thank you for giving us a great rating. I am Glad to hear that your experience was a comfortable one and that our overall services were up to your expectations. Thank you once again for you nice comment and we are very much looking forward to have the pleasure of welcoming you back soon. Best Regards, Munadir Syah General Maneger

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分快適
市内中心部にあり便利。ラマダン中にもかかわらず、朝食等充実していた。施設は少し老朽化しているが、アンボンなら十分。快適な滞在だった。
Stayed 2 nights in Jun 2018
Response from Munadir Syah General Manager on 2018/6/26
Dear Value Guest Thank you for giving us a great rating. I am glad to hear that your experience was a comfortable on and that our overall services were up to your expectations. Thank you once again for your nice comment and we are are very much looking forward to have the pleasure of welcoming you back soon. Best Regards, Munadir Syah General Manager

6/10 Okay

Verified traveler

보통입니다.
보통입니다.
Stayed 2 nights in Jan 2018
Response from Munadir Syah on 2018/7/5
Dear Guest, Thank you for your feedback. I am pleased to know that you had a great time with us and I sincerely thank you for taking the time to share your feedback. We all look forward to welcoming you back hopefully in near future.

8/10 Good

Elisa

Liked: Staff & service, room comfort
Goed
Het verblijft is goed. Lokatie is goed. Schoonmaken kan verbeterd worden
Stayed 5 nights in Nov 2017
Response from Richie Wiyata on 2017/11/21
Dear Guests, Hartelijk dank voor uw verblijf bij ons. Wij stellen uw feedback op prijs! Best Regards, Munadir Syah General Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Hotel midden inde stad
Deels verouderd hotel. Restaunt eten matig. Personeel vriendelijk.
Response from Rahma FD Putri on 2017/4/14
Dear Guest, Greetings from Swiss-Belhotel Ambon! Thank you for your review to your recent stay with us at Swiss-Belhotel Ambon! Thank you for acknowledging the positive elements of your holiday and for highlighting to us the challenges you experienced during your stay, rest assured, we have taken into account your comments and we will address them accordingly. While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Swiss-Belhotel Ambon, I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service Best Regards, Rahma FD Putri General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
In die Jahre gekommenes Hotel. Gute Wahl für den O
Wir hatten zwei Nächte dort. Vorher waren wir im Natsepa. Service ist gut. Essen ist gut. Das Personal macht einen besser ausgebildeten Eindruck als im Natsepa.
Response from Rahma FD Putri on 2016/12/9
Dear Guests, Thank you for posting a review with regards to your holiday in Swiss-Belhotel Ambon! It saddens me to know that during your recent visit you did not experience the usual of service that we provide to our guests. In this regard please accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. I do hope that you will in due course provide us with another chance to welcome you back to Swiss-Belhotel Ambon and I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service Kindest Regards, Rahma FD Putri General Manager

6/10 Okay

CORP

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
요청사항이 다음교대 직원한테 전달이 안됨
Response from General Manager on 2016/11/19
Dear Guests, Thank you for posting a review for your recent stay with us. It saddens me to know that during your recent visit you did not experience the usual of service that we provide to our guests. In this regard please accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. I do hope that you will in due course provide us with another chance to welcome you back to Swiss-Belhotel Ambon and I look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service Kindest Regards, Rahma FD Putri General Manager

10/10 Excellent

Jan, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enig hotel in Ambon met service en inrichting op westers niveau..
Response from General Manager on 2017/1/17
Dear Jan, Greeting from Swiss-Belhotel Ambon! Thank you for giving us a great rating review about us to your stay experience. I am happy to hear that your experience was a comfortable one and that our overall services were up to you expectations. Thank you once again for your nice comment and we are very much looking forward to have the pleasure of welcoming you back soon.

4/10 Poor

solo traveler

Disliked: Cleanliness, property conditions & facilities
Not sure if I would recommend it
They do their best but it's just not what you expect of a Swiss bel hotel. Little bit under average. The room didn't looked the same as the pictures. Stains on the bed, wall was missing a piece of wallpaper, mold in the bathroom. They speak a bit English, so if you have questions or requests they can misanderstand you. Had even to bring my own food plates downstairs while I called and asked if somebody could pick it up (don't like having dirty plates in my room). Some food is good and some not in the restaurant, but it's definitely expensive. But breakfast is good. I had to check out early in the morning so I would miss the breakfast, so they packed some food (bread and cupcake) for me on the way to the airport. But it's just way too much overpriced for what you get (stayed in cheaper and better hotels)
Response from Richie Wiyata on 2016/7/12
Dear Valued Guest, Thank you for posting a review on Expedia with regards to your stay experience with us at Swiss-Belhotel Ambon. . It saddens me to know that during your recent stay are did not met your expectation and your satisfaction.In this regard please accept our sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. While I realize that we cannot undo the experience that you had during your stay, We do hope that you will in due course provide us with another chance to welcome you back to our hotel Swiss-Belhotel Ambon , we look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service