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Reviews of Royale Signature Hotel

3.5 out of 5
Royale Signature Hotel
No78,Jalan Lumpur, Alor Setar

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 145 reviews" "
Rating 8 - Good. 60 out of 145 reviews" "
Rating 6 - Okay. 25 out of 145 reviews" "
Rating 4 - Poor. 13 out of 145 reviews" "
Rating 2 - Terrible. 8 out of 145 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Chee Peng

Liked: Cleanliness, staff & service
The smart key system can be improved.
Stayed 3 nights in Apr 2024

8/10 Good

Kim Huat

Traveled with family
Liked: Cleanliness, staff & service
The property is a little old and lacking good maintenance. But the staff is friendly and helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Shariman

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

HONG-FU, FREMONT

Stayed 2 nights in Sep 2023
Response from RAJ on 2023/9/28
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Terrible

Szaufiq'Qur

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioner was not working well, water heater is not working well, limited food choice during breakfast but the staff is friendly.
Stayed 1 night in Aug 2023
Response from RAJ on 2023/8/24
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

2/10 Terrible

Yong

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from RAJ on 2023/8/6
We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude,

2/10 Terrible

Kian Zachary

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay AWAY !!
This is one property I would stay away from. It's seen better days that's for sure. What it need is a total overhaul of the entire property starting with a fresh coat of paint, new floor carpet as the one in our room has a peculiar smell. Washroom is decent but there was no hot water, faucet was broken and you could literally move the bath tub. One thing for sure is that I will not be returning to the hotel.
Stayed 1 night in Apr 2023
Response from RAJ on 2023/8/6
We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude,

4/10 Poor

Charlene

Business traveler
Disliked: Cleanliness, room comfort
Too friendly
Very hospitable hotel with complimentary sandwiches left over from previous tenant. Just like the staff, the unidentified presences were very friendly. They ring door bell before entering. Just as stated, shower has 2 options, either very hot or very cold. Nothing in the middle.
Stayed 4 nights in Mar 2023

8/10 Good

Mahadzir

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Harap pihak hotel dapat menjaga kebersihan bilik sebaiknya. Yg lain semuanya bagus. Recommended
Stayed 2 nights in Feb 2023

6/10 Okay

Shazelina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room seemed kinda tired. There were patches on the carpet where water had obviously seeped through, especially where the bedroom carpet met the bathroom. The two times I stayed there, there were these floor blowers to dry out the carpet in the corridors.
Stayed 2 nights in Sep 2022

4/10 Poor

NIK MOHD RUIZ

Business traveler
Disliked: Property conditions & facilities
Disappointed
Had problems with the toilet lights ; it was fixed initially and later the problems came back.
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness
Wifi not working. No reception. Wifi is essential when oversees. I complained to reception and received an apologetic smile. Pls do not publish this feedback. For hotel.com info as wifi is indicated in the booking.
Stayed 1 night in Sep 2022

2/10 Terrible

Jason

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look elsewhere
The pictures look decent an I'm sure the hotel was nice when built or renovated, but maintenance and basic cleaning seems non-existent. Stains on carpet, walls. Fingerprints and smudges everywhere. My room smelled like sewage gases. The water in the toilet, sink, etc was yellow. I was very uncomfortable during my stay.
Stayed 4 nights in Jul 2022

2/10 Terrible

NORAZAH

Stayed 1 night in Jun 2022

10/10 Excellent

Iskandar

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Big room, cheap rates, clean air,beauty ful toilet with bath tub, room Betong my needs - that's really good, simply amazing hotel in MY. But sadly located in kampung only. But even the kampung is very clean.
Stayed 1 night in May 2022

6/10 Okay

Mohd Amir Bin

Traveled with family
The room need to change the carpet..to old
Stayed 2 nights in Dec 2021

4/10 Poor

Steven

Business traveler
Disliked: Cleanliness, room comfort
Room was disappointing
Room is too cold even at 28 degrees. Fan is too strong even at the slowest. Part of basin structure is blocking the toilet you cant sit straight, very disappointing
Stayed 1 night in Dec 2021

10/10 Excellent

Liong Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up
Walking distance to eatery shop n restoran
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Good stay
The walkway to the rooms & parking area is a bit dark & gloomy. Room is okay.
Stayed 3 nights in Nov 2021

6/10 Okay

YEOW SEON

Business traveler
Normal
Stayed 1 night in Oct 2021

8/10 Good

Mohamed Huzaifah, ALOR GAJAH

Liked: Staff & service, amenities, property conditions & facilities
Large parking and hotel room. Dark at parking area
Stayed 3 nights in Oct 2021

6/10 Okay

Zurina

Liked: Staff & service
Stayed 1 night in Sep 2021

8/10 Good

Lai

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Cleanliness could be a problem
Room cleanliness can be improved alot! Found 2 cigarette ends once checked in, one on the floor beside the table and another one behind curtain, both are quite obvious. I purposely left it there and it wasn't been picked up after 3 days. I really doubt in the overall sanity of the hotel during pandemic. Moved to another hotel after my booking and not gonna extend it.
Stayed 1 night in Jan 2021

6/10 Okay

Laila, Kuala lumpur

Traveled with partner
Liked: Staff & service, amenities
The room is not really clean. I had to change my room because i saw a strand of hair on the bathub. The bedsheet also dirty.
Stayed 1 night in Dec 2020

8/10 Good

Parimala

Business traveler
Liked: Staff & service
Stay was close to mall. Room was just OK. Not well cleaned as cobweb on the walls of the room.
Stayed 3 nights in Jul 2020

4/10 Poor

Tipsuda

Business traveler
Disliked: Cleanliness
It was musty and smelly in the room and I got problem on the key card 2 times during the trip
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If this is your only option
No hairdryer. Lots of ants everywhere. Bed is squeeze between 2 pillars, can only climb into bed from the foot of the bed. Open space parking is terrible, car was seriously covered with bird droppings.
Stayed 1 night in Feb 2020

8/10 Good

Kuganesen

Business traveler
Better stay this time
The room better but need to improve on the cleanness on carpet and shower tub. The wifi is way better for this stay. Connection is better and faster. The staff are friendly and helpful on my comment for Wifi. Appreciate it. Need to include more facilities in the hotel. At least must have a Gym room for morning workout or after work workout in hotel. Overall, it’s a good hotel to stay. Will repeat again soon.
Stayed 1 night in Feb 2020

2/10 Terrible

Chiok Keh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haunted House
Poor service, haunted house, dirty The light on automatically in the midnight
Stayed 1 night in Jan 2020

2/10 Terrible

Chiok Keh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
, Dirty
The bathtub was not in good condition, dirty. Midnight the light switch on automatically, very scary.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location. Near Aman Sentral mall & few restaurants.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The shower drain was not working well, which caused the water to spill over onto the rest of the bathroom floor. We had to use a towel to stop further flow of the water.
Stayed 1 night in Dec 2019

6/10 Okay

Kuganesen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Feedback
The room was clean but need major repair work for shower tub. The water inlet pipe leaking badly and not fix properly. Other then that, all was ok for this trip. Nice location, quiet and room is nice. Aircond work well for my room.
Stayed 1 night in Dec 2019

8/10 Good

Pui Chew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Make me waited almost 2 hours at the lobby, receptionist said if I want to check in early I have to pay RM100. Disappointed with that.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Well managed room and services. Staff was friendly.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good and breakfast okay.sssssssssssssssss
Stayed 1 night in Oct 2019

8/10 Good

Bee Hwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
The ventilation and air conditioning could be improved. Smell of staleness in room
Stayed 2 nights in Dec 2018

6/10 Okay

Chee, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Ariyon, Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Sean, Penang

Disliked: Property conditions & facilities
No soft drinks available in cafe 78 only fresh juice. The glass around the shower looks like it has never been cleaned. I could not find any information on how to use the night safe.
Stayed 1 night in Sep 2018

8/10 Good

amni, Ipoh

New hotel, bathroom not so clean, low wifi connection, overall nice place to stay
Stayed 2 nights in Sep 2018

6/10 Okay

maya, shah alam

Liked: Staff & service
no fitness centre/gym, no swimming pool choices of menu for breakfast are very limited
Stayed 3 nights in Sep 2018

10/10 Excellent

ShRahmah, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Nice hotel good staff and nearer to town centre. It’s worth with what you pay...
Stayed 2 nights in Aug 2018

8/10 Good

Nur Ainaa

Comfortable room. Not much variety for breakfast.
Stayed 1 night in Jul 2018

8/10 Good

Rohazlin, Dengkil

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room, good location shopping mall
Nice room, good location to shopping mall, good breakfast
Stayed 1 night in Aug 2018