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Reviews of Renaissance Allentown Hotel

3.5 out of 5
Renaissance Allentown Hotel
12 North 7th Street, Allentown, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 351 out of 542 reviews" "
Rating 8 - Good. 121 out of 542 reviews" "
Rating 6 - Okay. 39 out of 542 reviews" "
Rating 4 - Poor. 13 out of 542 reviews" "
Rating 2 - Terrible. 18 out of 542 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service
Parking is horrible, must walk quite a distance from Parking garage, very noisy due to outside traffic, seriously not worth the money they charge.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Traveled with family
Great location
Stayed 1 night in May 2024

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome property for a quick work trip! Their gym was nice but I discovered too late that they had a partnership with a local fitness center - I would def explore that partnership if you ever visit the hotel!
Stayed 1 night in Apr 2024

2/10 Terrible

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Laura

Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 2 nights in Mar 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Bryan

Stayed 2 nights in Mar 2024

10/10 Excellent

Jason E.

Stayed 1 night in Mar 2024

10/10 Excellent

MICHELLE

Traveled with family
Liked: Staff & service, property conditions & facilities
Very clean and safe! Breakfast was a bit over priced for a buffet. Rooms were great!
Stayed 1 night in Feb 2024

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the whole hotel has a great scent.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexander

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, I come often to visit friends and family. They always take care of me and it’s definitely my local go to spot. Arguably one of the best spots to stay in the Allentown area.
Stayed 1 night in Feb 2024

10/10 Excellent

zack

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at the location we will definitely go again in the near future!
Stayed 1 night in Feb 2024

8/10 Good

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No parking
Inconvenienced by the garage
Stayed 1 night in Feb 2024

8/10 Good

Dorothy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Just tried to stay at a hotel close to the ppl center , but this place is attached. So cool to walk out of your room and right into the stadium. Awesome quick get away👍
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Carol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!! Comfortable stay. I felt safe the whole time. I will definitely be back!!
Stayed 1 night in Jan 2024

8/10 Good

Alba

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Colleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay would have been a 10/10 if it weren’t for the really nasty hostess and manager at the in house restaurant. I’ve never experienced such poor customer service as I did trying to get a table there. Still, these two women don’t define the entire place, I would definitely return.
Response from Director of Ops on 2024/1/15
Jill,I am so sorry to hear about your restaurant experience. What is a good contact email or phone number for you? Our restaurant General Manager would like to reach out to you personally.

8/10 Good

Jeffrey

Liked: Staff & service, room comfort
Good....Not Perfect
Not bad.....Had to clean my own glass top on the coffee area. And only 1 coffee cup. Normally I would not mind this stuff but for a hotel of this stature and cost I shouldn't need to do anything
Stayed 3 nights in Jan 2024

2/10 Terrible

dalia

Stayed 1 night in Dec 2023

10/10 Excellent

Valli

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

jennifer, massapequa park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel- it's a little pricey but it's very clean and in the center of some action
Stayed 1 night in Dec 2023

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paying for parking was not clearly explained, I double payed for parking because my ticket was not validated due to crowd on Hockey game event,
Stayed 2 nights in Nov 2023

10/10 Excellent

jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sisters and I came for concert, our stay was wonderful. We didn’t know PPL Center was attached to hotel. Made it so so easy for us older gals. Would recommend highly.
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Site was in excelent condition. Room were very nice. Only issue was signage to get back to parking garage was poor. There were 3 other prople wandering around with no clear drection to go.
Stayed 1 night in Nov 2023

6/10 Okay

Nicholas

Traveled with partner
Disliked: Property conditions & facilities
ONLY ONE ELEVATOR WAS WORKING. VALET PARKING HAD ONLY ONE ADDENDANT. FOOD AT RESTAURANT WAS ONLY OK. NOT GREAT. BREAKFAST BUFFET WAS NOT GOOD.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and updated. Very easy access into to PPL Center.
Stayed 1 night in Nov 2023

6/10 Okay

Reia

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel is very clean and it was quiet after a rock concert. It seemed understaffed at the front desk. Available staff seemed uninformed and uninterested. The valets for parking were very friendly and helpful however, the street was very disorganized already at 5 pm. There was a concert, a charity event, and a business convention all booked on the same day. It seemed the available hotel staff couldn't handle it. The hotel restaurant, The Dime, was closed after the concert was over, by 10 pm on a Saturday night and the hotel does not offer room service, which left the option of uber eats for concert-goers. Ridiculous. We paid over $400 for the room for one night and couldn't even get something to eat at the hotel. There are only 2 elevators in the hotel and one of them was non-functional which caused a wait for elevators.
Stayed 1 night in Nov 2023

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations, professional staff.
Stayed 1 night in Nov 2023

8/10 Good

Valerie

Stayed 1 night in Oct 2023

8/10 Good

Yvonne

Traveled with partner
Nice modern hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Yofreisy

Stayed 1 night in Oct 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice up to date / modern place to stay. Location is amazing for concerts and events at ppl center. Staff was amazing
Stayed 1 night in Sep 2023

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice and Excellent Cleanliness and nice dining around
Stayed 2 nights in Sep 2023

4/10 Poor

Thomas

Disliked: Staff & service, room comfort
Water main break , no water
Stayed 1 night in Sep 2023

8/10 Good

Manuel

Stayed 2 nights in Aug 2023

10/10 Excellent

Leon

Stayed 1 night in Aug 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Connected to PPL arena - so convenient! Valet was friendly. The front desk made my son a balloon animal while we were checking in. Restaurant was great and the bartender Zack was super nice! Hotel was super clean and beautiful. Will definitely be back.
Stayed 1 night in Jul 2023

6/10 Okay

riyaad

Stayed 1 night in Jul 2023

8/10 Good

Victor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area getting to the hotel didn't look so safe. Homeless people standing right outside. Dunkin Donuts 2 blocks away.
Stayed 1 night in Jul 2023

10/10 Excellent

Lauren

Stayed 2 nights in Jun 2023

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in May 2023